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General Info

Reviews

Location

Accommodation Rules

About

Hotel

Sofitel Hangzhou Westlake

Shangcheng, Hangzhou

The Fun Awaits

Perfect for nature loversOnly 1 km to Liulang Wenying Park and 1.2 km to West Lake

Tourist attractions nearbyOnly 789 m to Xihu Tiandi

Comfy place to relax and rechargePamper yourself with a sauna and a hair salon.

Dining service availableNo need to go out for meals! This accommodation provides a restaurant.

Near shopping centersOnly 262 m to Westlake Yintai Shopping Mall and 1.3 km to Wushan Night Market

Nice location! Near public transportOnly 396 m to Ding'an Road Station and 1.4 km to Longxiangqiao Station

Near healthcare facilitiesOnly 1.3 km to Zhejiang University First Affiliated Hospital

Suitable for your business tripStay productive with business facilities.

Reviews

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4.4/5

GoodFrom 152 reviews

5.0/53 May 2026

Hovert • Family Trip

Good location, very closed to west lake, concierge very helpful, friendly and knowledgeable.

5.0/525 Apr 2026

Maristela

I chose the hotel for the location and views. It is situated on the corner of the West Lake, at walking distance to both upscale and local markets and served by underground stations. The front rooms have large windows with lateral view of the lake promenade (ask for a room on the left wing for more scenic views). This was a last minute work & leisure trip with not much preparation. All the staff was very attentive and helpful but concierge Tim stood out, suggesting and booking tours and entertainment to fit my schedule.

5.0/523 Apr 2026

Mario • Solo Trip

Muy amables todo el mundo! Los conserjes oendientes de todo.

5.0/59 Apr 2026

NANDAN • Family Trip

An excellent choice if you're visiting Hangzhou — the hotel's proximity to West Lake is one of its biggest highlights. After dinner, we found ourselves taking long, leisurely walks along the lake, which was absolutely lovely. We had a corner room facing the lake, and the view made it even more special. The rooms were clean, well-maintained, and comfortable throughout our stay. What really stood out was the staff. We arrived late at night and they went out of their way to help us with a charger adapter and extra bottles of water — no fuss at all. This was during the Qingming Festival, so the hotel was very busy, yet every single staff member remained cheerful and genuinely happy to assist. Highly recommend for both leisure and first-time visitors to Hangzhou!

5.0/523 Mar 2026

Doris

The hotel’s location is fantastic! So close to Westlake and the shopping malls, all within walking distance. Room was clean and the bathroom was nice. Wished the opening hours of the pool was earlier and not 11.30am.

5.0/510 Mar 2026

Peggy

The hotel is little bit old but the location and the staff are great. The room is clean and the breakfast is good too.

5.0/522 Feb 2026

zengqin

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

5.0/516 Feb 2026

Martin • Solo Trip

Staff were all around very nice!

5.0/59 Jan 2026

Haery Suparto • Family Trip

Hotel bagus,lokasi strategis,dekat ke lake dan kota,banyak restoran di sekitar, ads supermarket dan apotik jg,best

5.0/53 Jan 2026

Robin • Solo Trip

Absolutely a beautiful place and an amazing stay! I traveled alone from USA, couldn’t ask for more! Directly across from West Lake! Amazing staff, food, hospitality and room!

5.0/52 Jan 2026

Djuwita jani widjaja • Family Trip

Hotel bagus,letak strategis,dekat ke lake dan dkt ke kota,sekitar banyak resto ,apotik dan supermarket

5.0/52 Jan 2026

Kelly

Spacious n convenient location. Have good transport service

5.0/526 Dec 2025

Wee Hong

Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.

5.0/522 Dec 2025

Margie • Family Trip

Nice checking in experience

5.0/521 Dec 2025

Fulco • Family Trip

Received a room upgrade and had a nice breakfast with my kid. Next to West Lake, so can’t beat the location. Swimming pool is small but we enjoyed it anyway. Nice views from the terrace on the 6th floor overseeing the lake. Overall, a great stay.

5.0/512 Dec 2025

Yuen Teng

I like the room as they really fulfill my request on high floor and upgrade my room.

5.0/51 Dec 2025

Kwok Wing • Solo Trip

Clean room! Polite staff!

5.0/523 Nov 2025

SANGHO

객실, 침구 다 깨끗하고 조식도 맛있어요

5.0/523 Nov 2025

Celine

Very clean room, cleaning staff (

5.0/516 Oct 2025

Abraham

Alojamiento en muy buen estado, céntrico y personal cualificado.

Popular Facilities

Swimming Pool

WiFi

Fitness Center

Spa

24-hour Front Desk

Elevator

Restaurant

Luggage Storage

Accessible Facilities

Meeting Facilities

Sports & Recreation

Fitness Facilities

Public Facilities

Air Conditioning

Elevator/Lift

Public WiFi

Restaurant

Swimming Pool

Hotel Services

Luggage Storage

Tours

Express Check-in

24-hour Front Desk

Porter/Bellhop

Laundry Service/Dry Cleaning

Express Check-out

Hotel Safe

Concierge Services

Currency Exchange

Other Facilities

Bar/Lounge

Fax

Security

Business Facilities

Meeting Rooms

Ballroom

Gift Shops or Newsstand

Projector

Health & Beauty

Spa

Hair Salon

Massage

Sauna

Accesibility

Accessibility Equipment

Wheelchair Accessible

Hotel Policy

Non Smoking

In-room Facilities

Shower

Transportation

Tours/Ticket Assistance

Connectivity

Free WiFi

Location

See maps

View on maps

333 West Lake Avenue Zhejiang Province 333 Westlake Avenue, Shangcheng, 310002

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Announcement

Children at the Sofitel

The Sofitel does not charge children under 12 years of age if they are staying in a room occupied by parents and using the existing bedding. This is limited to one child per family, however, and additional fees will be charged should parents require a rollaway bed or cot.

For children 3 years and below, breakfast is complimentary. For children between the ages of 3 and 12 breakfast is charged but at a special children’s rate, while those above 12 years of age are charged the same rate as an adult.
Save waste, for a better today and a brighter tomorrow. We recommend you bring your own toiletries: As part of Accor’s Planet 21 commitment and in accordance with the recently published government policy, effective from December 31, 2019, hotels in Hangzhou will no longer pro-actively provide single-use products such as shampoo, conditioner, body lotion, toothbrush, comb, cotton buds etc. If you would like to receive these items, please contact hotel for Guest Service and make your request.
The Spa is currently unavailable. In the event of the Club Lounge being closed, reservations including club benefits may be enjoyed at the Lobby Bar on the first floor. Thank you for your understanding.
The swimming pool is available year-round. Guests may use the pool between 12:00 to 20:00 daily.

Check-in Procedure

Check-in14:00-23:59

Check-out12:00

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property’s spa will not be available until further notice.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

Children

Guests of all ages are welcome to stay.

Children ages 12 years old and above will be considered as adults.

Please make sure that the children’s age is consistent with the information listed on your booking details. Otherwise, you may have to pay additional fees upon check-in.

Deposit

Guests no need to pay a deposit at check-in.

Age

Guests of all ages are welcome to stay.

Breakfast

Breakfast is available from 06:00 - 10:00 local time.

Pets

No pets allowed.

Smoking

No smoking room.

Alcohol

Alcohol drinks allowed.

About Sofitel Hangzhou Westlake

Sofitel Hangzhou Westlake is ideally located in the city centre, next to the famous "West Lake", five minutes walk from Metro Line 1, 10 minutes by car to Hangzhou City Railway Station, 30 minutes to East Railway Station, and 40 minutes to Hangzhou Xiaoshan International Airport. Notice: In the event of Club Lounge closure, Club benefits serve at Lobby Bar.

Room Type and Price

Thu, 20 Aug 2026 - Fri, 21 Aug 2026 (1 night)

1 Room, 1 Adult, 0 Children

General Information Sofitel Hangzhou Westlake

About Sofitel Hangzhou Westlake

Sofitel Hangzhou Westlake is a luxury 5-star hotel strategically located in the city center of Hangzhou, right next to the famous West Lake. Blending elegant French art de vivre with local Chinese culture, this accommodation offers a premium staying experience for both business and leisure travelers.

Boasting a prime location, this upscale hotel provides easy access to various popular tourist spots, shopping districts, and public transportation options in Hangzhou. Every corner of the hotel is designed to ensure maximum comfort for t-mates during your stay.

Why Stay at Sofitel Hangzhou Westlake

This hotel offers the perfect mix of a strategic location and premium comfort. Situated very close to West Lake, t-mates can easily enjoy Hangzhou's iconic natural beauty. Furthermore, the property is equipped with an on-site restaurant serving delicious culinary options, relaxing sauna and salon facilities to rejuvenate yourself, and well-appointed business facilities to keep you productive.

Location and How to Get There

Sofitel Hangzhou Westlake is located at 333 West Lake Avenue, Shangcheng, Hangzhou, Zhejiang Province. The hotel is easily accessible by various modes of transportation. From Hangzhou Xiaoshan International Airport, it takes about 40 minutes by car to reach the hotel. If you are traveling by train, Hangzhou City Railway Station is just a 10-minute drive, while East Railway Station is approximately 30 minutes away. For convenient daily commuting, the hotel is only a 5-minute walk from Metro Line 1's Ding'an Road Station.

Room Rates and Types

Sofitel Hangzhou Westlake offers a variety of luxury rooms with elegant designs combining modern aesthetics and classic touches. Each room is crafted to provide the ultimate comfort for resting after a busy day in Hangzhou. For the latest rates and room availability, t-mates can check directly on the tiket.com app.

Enjoy Various Facilities at Sofitel Hangzhou Westlake

Restaurant

T-mates do not need to leave the accommodation for great food, as the hotel features an on-site restaurant serving quality meals.

Sauna and Salon

Pamper and recharge yourself after a long day of exploring the city by utilizing the soothing sauna and salon facilities.

Business Facilities

For those traveling for work, the hotel provides complete business facilities to ensure your business needs are met seamlessly and productively.

Tourist Attractions Near Sofitel Hangzhou Westlake

Xihu Tiandi

This beautiful water park and amusement area is located just 789 meters from the hotel, offering a great outdoor recreation option for families.

Westlake Yintai Shopping Mall

This popular shopping center is located very close to the property, only 262 meters away, making it easy to shop for local and international brands.

Ding'an Road Station

This metro station is approximately 396 meters away, providing excellent public transport access to explore every corner of Hangzhou.

Tips for Staying at Sofitel Hangzhou Westlake

Check-in Time: T-mates can check in from 14:00 to 23:59 local time, while check-out is before 12:00. Please ensure you bring a government-issued photo ID and a valid payment method for a smooth check-in process.

Transportation/Activities around: Take advantage of the hotel's close proximity to West Lake for a relaxing morning or evening stroll, or use the nearby Ding'an Road Station (only a 5-minute walk) to explore other areas of Hangzhou easily.

Why Book on tiket.com

Booking your hotel on tiket.com makes your travel planning simple and effortless. Get exciting promos and the best rates to stay at Sofitel Hangzhou Westlake. On top of that, tiket.com offers Simple Reschedule and Refund options for maximum travel flexibility, as well as the tiket Clean feature to guarantee a clean and comfortable stay.