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Accommodation Rules
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The listed child breakfast fee applies to guests age 11 and younger.
The check-in location differs from the property location. Check-in location: [Horizon Lounge for Horizon Guests]. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Want to check in early? Fill out the Special Requests form on the booking page.
Children
Guests of all ages are welcome to stay.
Children ages 12 years old and above will be considered as adults.
Please make sure that the children’s age is consistent with the information listed on your booking details. Otherwise, you may have to pay additional fees upon check-in.
Deposit
Guests no need to pay a deposit at check-in.
Age
Guests of all ages are welcome to stay.
Breakfast
Breakfast is available from 06:00 - 10:00 local time.
Pets
No pets allowed.
Smoking
No smoking room.
Alcohol
Alcohol drinks allowed.
About Shangri La Surabaya
When you stay at Shangri-La Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Tunjungan Plaza and Pakuwon Mall. This family-friendly hotel is 1.2 mi (1.9 km) from Ciputra World Mall and 1.3 mi (2.1 km) from Surabaya Town Square. The nearest airport is Juanda International Airport, 24.1 km from the property.
Shangri-La Surabaya Facility and Service
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, outdoor tennis courts, and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Shangri-La Surabaya Rooms
Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Restaurant and Cafe
Grab a bite at JAMOO, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee.
Room Type and Price
General Information Shangri La Surabaya
About Shangri La Surabaya
Shangri La Surabaya is a luxurious 5-star hotel located in the business district of Surabaya. The hotel offers premium accommodations, making it ideal for both business travelers and tourists looking for ultimate comfort. Situated on Jalan May Jend Sungkono, this hotel provides easy access to various activity hubs in the city.
Every room in this hotel is designed to offer the comforts of home. The air-conditioned rooms are equipped with a refrigerator and a Smart TV. t-mates can also enjoy free internet access and cable TV channels for entertainment during their stay.
Why Stay at Shangri La Surabaya
Staying at Shangri La Surabaya offers complete convenience in one place. Besides its strategic location in the business district, the hotel offers fully equipped recreational facilities, such as a spacious swimming pool and a children's play area. For t-mates who wish to unwind, a full-service spa, sauna, and beauty salon are available on-site. Dining is also highly convenient with 5 restaurant options, including Shang Palace, and a coffee shop within the property. For business travelers, this accommodation also provides excellent business facilities to support productivity.
Location and How to Get There
Shangri La Surabaya is located at Jl May Jend Sungkono 120, Surabaya. Accessing the hotel is very simple. From Juanda International Airport, t-mates can travel 24.1 km by road using a taxi or online transportation services. If traveling by bus, this accommodation is only about 2.5 km away from Joyoboyo Bus Terminal, ensuring easy mobility for t-mates during their visit to the city.
Room Types and Rates
Shangri La Surabaya features 368 comfortable air-conditioned rooms with complete amenities including an in-room safe, a writing desk, a telephone, and private bathrooms with free toiletries. Room rates vary depending on the chosen room type and booking period. To get the best rates and view the latest room availability, t-mates can check directly on the tiket.com app.
Enjoy Various Facilities at Shangri La Surabaya
Swimming Pool
Enjoy a refreshing relaxation time at the outdoor swimming pool. This pool area is designed to be spacious and comfortable for families or friends to enjoy together.
Spa and Sauna
Rejuvenate your body and mind with full-service spa treatments, offering massages, body care, and facials. Sauna facilities and a beauty salon are also available to complete your comfort.
Fitness Center
For t-mates who wish to stay active, the hotel offers a health club equipped with complete exercise machines, alongside outdoor tennis courts that you can use during your stay.
Kids' Facilities
The hotel is highly family-friendly, providing dedicated kids' facilities so that your little ones can play happily and stay active throughout their vacation here.
Tourist Attractions Near Shangri La Surabaya
AOM Indonesia
An outdoor recreation destination offering interesting activities, located about 2.1 km from the hotel.
Chinese Consulate General
A strategically located diplomatic office that is very close to the hotel, measuring only about 206 meters away.
Ciputra World Surabaya
A large and popular modern shopping center in Surabaya, offering a variety of shopping and entertainment options, located about 500 meters from the hotel.
Culinary Places Near Shangri La Surabaya
Jamoo
An elegant restaurant within the hotel area, located just 30 meters away. It serves scrumptious dishes in a comfortable atmosphere, suitable for both casual and formal dining.
Tips for Staying at Shangri La Surabaya
Why Book on tiket.com
Booking a hotel on tiket.com brings many wonderful benefits. t-mates can secure the best rates with various attractive promotions. In addition, features like Simple Reschedule and Refund options are available to help if your travel plans change, alongside maximum hygiene assurance through the tiket Clean feature for a worry-free stay.








