Hotel>Saint Ann>Sandcastles Beach Resort

Exterior & Views 2, Sandcastles Beach Resort

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General Info

Reviews

Location

Accommodation Rules

About

Resort

Sandcastles Beach Resort

Saint Ann, Jamaica

The Fun Awaits

Perfect for nature loversOnly 170 m to Turtle Beach and 249 m to Turtle River Park

Tourist attractions nearbyOnly 1.4 km to Mystic Mountain and 3.1 km to Dolphin Cove

Near shopping centersOnly 150 m to Taj Mahal Mall and 392 m to Ocho Rios Craft Park

Reviews

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2.8/5

OkayFrom 24 reviews

5.0/530 Jul 2024

Berchum • Couple Trip

Our apartment was clean and nice 👌 fully equipped. I would definitely stay there again. I also liked how everything outside are in close proximity to the property.

5.0/512 Sep 2023

loraine

clean quiet

5.0/523 Aug 2023

Sadian • Solo Trip

Everything was great, didn't like that my room didn't have a bigger couch or a sleeper couch

5.0/511 Jul 2023

Yvonne • Couple Trip

Quiet, however, since there are no elevators, help with our suitcases would be nice

4.0/525 Jul 2025

Kai • Family Trip

The rooms are like private apartments, convenient for a short stay. Very clean and friendly staff members. The professionalism was great.

4.0/525 Mar 2025

Dave

Everything at Sandcastles was good Expedia make the check in experience terrible but that is not on the resort.

4.0/514 Mar 2025

Ellen • Solo Trip

It was a nice quiet and great location property. The apartment had issues: The stove only had 1 of 4 burners that worked call for maintenance and the guy had no clue as to how to fix it and he never came back. There was a leak from under the wall to the next unit. The balcony was rusty and the doors were very worn and hard to close. Front desk service needs work, training or a means of ingo that connects with the online reservation portal. Expedia did not give me the owners name or apartment number when I booked. The property had to research an available unit for me. The cleaning representative that I had was very friendly and made sure I got items of linen and help for the unfixable stove.

3.0/524 Jul 2024

Melvin • Trip with Friends

Overall i enjoyed my experience but lighting of the rooms could be improved except for the bathroom.

3.0/512 Feb 2024

Coralee • Family Trip

No one knows what is going on. Check in was a nightmare. They didn’t have enough towels and wash clothes in the room.

2.0/518 Feb 2024

Jheanell • Family Trip

Sandcastles is in a great location and is a good property if you are looking for something outside of the typical marble resort. The security staff and gate staff were wonderful and personable. The unit we stayed in was awful (some are privately owned and rented, some are owned and rented by the resort. I don't know which one ours was). The kitchen was terrible, very little in the way of cookware and some of the dishes were cracked and broken. There were no glasses available , just plastic that had seen better days. Not even a sharp knife or pair of scissors available. The twin beds only had a sheet, I had to use one of our towels to cover my kids. This was extra annoying as we only got a couple of towels to begin with, which were never replaced because the room was never cleaned. We requested bath mats but they never came. This property has so much potential, it's too bad that our experience was in apartment D7.

2.0/527 Nov 2023

Eartha

I stayed at the property 11/24 - 27. I have not seen a housekeeper in those 4 days. I had to live with the garbage and dirty linnen. Thank G-d i was alone. The backdoor and windows were closed BUT NOT LOCKED! I didn't realize untill the next day that it was a sliding door. The apartment is on the ground floor. Anyone could have opened the door and window and enter the apartment while i was asleep on Friday night. That is unacceptable!

2.0/522 Oct 2023

Garnett • Couple Trip

I stay at sandcastle in the pass and it was wonderful The property is too old and dirty, mold in bathroom ceiling and dirt by the window. I stayed in A6 , really needs upgrade and redo.

2.0/523 Jul 2023

Marjorie • Family Trip

The property is convenient to shopping. Housekeeping was unimpressive

1.0/52 Aug 2025

Cordania • Family Trip

I did not get the room i paid for, i paid more for a 1 bedroom and got a studio. The shower didnt work properly, the toilet didnt work properly, the wifi didnt work and there was no microwave which i need with a toddler. The staff was friendly and helpful The outdoor property was nicely kept

1.0/518 Feb 2025

Lakisha • Couple Trip

This place should not be listed on any booking site. Only as air b & b’s. I picked this place because of the location and amenities, Ocean front with a stove and close to bars and restaurants. Unfortunately I was not able to check in at the location. This place is not a resort! No computer and no way to contact or locate your reservation. This information should be listed and noted by Expedia prior to my arrival,So I was stranded in Jamaica on my birthday, out of the country, with no where to stay. An Expedia representative did assist me, in finding a new location. I was so anxious I agreed to the first location. Which meant I didn’t get the stove, beach front, and location to certain restaurants that I had planned my trip around. Did I mention it was my birthday. Ok. I did contact sandcastle the day before to let them know my flight arrives at 5pm, so I wanted to know how to check in. He said, “as long as you’re here by 10pm, you should be fine.”I arrived around 9:40pm. And yes, the young lady at the desk left at 10pm. Which meant I had to go find somewhere else to stay. I ended up staying at Sago Palm, which was a really nice hotel. To this day, 1/28/25, I still haven’t heard anything from sandcastle 6 days after my check in date. I am doing everything in my power to remove this place as a resort location. This should be illegal, it’s definitely scam likely! I’m not saying your experience will be the same, just make sure you get an exact address before you head to Jamaica.

1.0/531 Dec 2024

Verified traveler • Family Trip

They over booked the place when I got there the receptionist ask for my name and after that she simply told me there’s no reservation for. I then called the booking number several time before I get a text saying “ I’m driving will contact the front desk” Approximately 47 minutes later I was then told by the front desk that my reservation has been moved to another hotel. When I drove over to the new hotel I was then told that there’s no rooms available except for one night stay at another hotel. I booked for Two night stay at a decent location and after an extensive wait time to be checked in I was offer 1 night stay at a location which didn’t seems safe in my opinion. I requested a refund on the 27th December 2024 and still haven’t been contacted by anyone

1.0/59 Apr 2024

Paula • Trip with Friends

There was no hot water in the unit. No water coming out of the hot water spigot. Mildew on walls in the unit. I was unable to shower and no staff on site up to noon time to fix the problem.

1.0/529 Aug 2023

Verified traveler • Family Trip

Wouldn’t recommend. Beat up and poor quality. service is even worse. A lot of issues to get on the beach even though it’s right next door. Stay away

1.0/515 Aug 2023

CANUTE • Couple Trip

THE CHECK IN AND OUT PROCEDURE WAS AWFUL; THE ROOM WAS DIRTY,HARDLY ANY LIGHT IN THE ROOM, BULBS MISSING. ITEMS MISSINGFROM THE KICHEN THE WOMAN MANAGER AND FRONT DESK STAFF TELL LIES, THERE SHOU'LD BE IN PRISON. THE ROOM IS NOT FIT FOIR A DOG. TRAVELOCITY WI LL GET A BAD REVIEW BECAUSE OF THIS SO CALL HOTEL, VERY NASTY. THE WAS NOT EQUIPT AS ADVERTISED. THE JAMAICA GOVERNMENT SHOULD CLOSED DOWN THIS DIRTY PLACE. I AM TALKING TO MY LAWYER ABOUT REPORTINGF THE MANAGER AND STAFF TO LOCAL GLEANER NEWS PAPER. NO STANDBY GENERATOR, I HAD TOI CUT MY STAY SHORT, I LOST MONEY THE PLACE IS NO GOOD. I WOULD NEVER RECOMMEND THIS PROPERTY TO ANYONE. TRAVELOCI TY SHOULD DROP THEM, BAD REVIEW REGARDS CANUTE SIMPSON

1.0/529 May 2023

yolanda

This place has gone downhill. Should've listened to the transportation driver who shared horror stories from other guests who stayed here.

Popular Facilities

WiFi

Fitness Center

Airport Transfer

Free Parking

Sports & Recreation

Picnic Area

Garden

Snorkeling

Outdoor Tennis Court

Kayak

Fitness Facilities

On Private Beach

Hiking

Diving

Sailing

Public Facilities

Parking (Free)

Hotel Services

Laundry Service/Dry Cleaning

Luggage Storage

Concierge Services

Info

No Elevators

In-room Facilities

Patio or terrace

Transportation

Airport Transfer (Surcharge)

Tours/Ticket Assistance

Shuttle Service

Connectivity

Free WiFi

Location

See maps

Main Street, Ocho Rios, St. Ann, JM

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure

Check-in3:00 PM-5:00 PM

Check-out11:00 AM

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 5:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.

About Sandcastles Beach Resort

Sandcastles Beach Resort Location
With a stay at Sandcastles Beach Resort in Ocho Rios, you'll be a 1-minute drive from Turtle Beach and 6 minutes from Dunn's River Falls. This resort is 0.1 mi (0.1 km) from Turtle River Park and 0.2 mi (0.4 km) from Ocho Rios Craft Market.

Sandcastles Beach Resort Facility and Service
Head down to the water and enjoy a day at the private beach, or take advantage of other recreational amenities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless internet access, concierge services, and a picnic area. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Sandcastles Beach Resort Rooms
Make yourself at home in one of the 30 air-conditioned rooms featuring kitchens with refrigerators and ovens. Rooms have private balconies. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and separate sitting areas, and housekeeping is provided daily.

Restaurant and Cafe
Satisfy your appetite for lunch or dinner at the resort's restaurant, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the beach bar.

Room Type and Price

Thu, 06 Aug 2026 - Fri, 07 Aug 2026 (1 night)

1 Room, 1 Adult, 0 Children