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Resort

Sandos Caracol Nature Resort & Water Park All Inclusive

Cozumel, Quintana Roo

The Fun Awaits

Perfect for nature lovers
Perfect for nature loversOnly 4.7 km to Mamitas Beach Club
Comfy place to relax and recharge
Comfy place to relax and rechargePamper yourself with a sauna and a hair salon.
Family-friendly accommodation
Family-friendly accommodationHave a great stay with kids facilities and a swimming pool.
Suitable for your business trip
Suitable for your business tripStay productive with business facilities.

Reviews

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4.2/5
GoodFrom 100 reviews
5.0/523 Jun 2026
Olga • Family Trip
Overall an excellent experience. Friendly staff, beautiful resort.
5.0/522 Jun 2026
Sarai • Family Trip
The staff was friendly and helpful. The hotel definitely has a family friendly atmosphere. Everything was clean. We enjoyed our visit so much we are planning on coming back
5.0/521 Jun 2026
Todd • Family Trip
Property was beautiful. Lots of things to do and animals to see. No long lines for anything.
5.0/521 Jun 2026
Eddie • Family Trip
Great location and things offered to guests!
5.0/519 Jun 2026
Lindsey • Family Trip
Loved most all the wildlife, the cenotes, and the natural jungle environment. The underground tunnels and suspension bridge are an excellent plus! The resort was undergoing a few renovations to restaurants during our stay but it didn’t negatively impact our stay. They may have also led to lower occupancy but this was probably an advantage for us. The food was good and the staff very helpful and friendly. The family rooms are big and clean! There are multiple pools, one quiet and one more centered around entertainment and group activities. The waterpark was fun for my 7-year-old. The nightly entertainment was great! This was the perfect blend of fun and nature and fit our families needs perfectly.
5.0/516 Jun 2026
Hashim • Family Trip
Exceeded Expectations
5.0/514 Jun 2026
Yesenia • Family Trip
La atención increíble, las habitaciones grandes y muy limpias, las instalaciones preciosas, mucha naturaleza y muchas actividades, la comida muy rica! El restaurante Lirios, que es con reservación, deliciosa la cena 😄
5.0/514 Jun 2026
Victor Daniel • Couple Trip
Fantastic resort for families or people looking for a peaceful stay surrounded by nature. Animals are friendly but don't approach people often, if at all.
5.0/513 Jun 2026
Jessica Ann • Family Trip
Traveled with spouse and two children, 9 and 11. Loved all of the wildlife on the resort and the programs available, ie bike tour, eco tour and feeding the rescue animals. We were disappointed the Brazilian steakhouse was closed (wasn’t advertised) and the cenotes were closed for the off season. Also were unaware the water park was closed on Tuesdays. The beach was to be expected this time of year, we did not go into the water but it looked very rocky, so water shoes would be recommended. The staff was amazing. Rooms were very clean and loved the bunk beds for my children along with the king sized bed for us.
5.0/510 Jun 2026
Marriel Penamante • Trip with Friends
Friendly and helpful staffs! The resort is clean and family friendly.
5.0/58 Jun 2026
Emmanuel Juárez • Family Trip
Si buscas un lugar tranquilo, cerca de Playa del Carmen es la mejor opción
5.0/56 Jun 2026
James • Family Trip
Just returned from our family vacation. Everything was wonderful. Food was good at the buffets, food was excellent at the à la carte restaurants. The waterpark was a blast for all ages in our group (7-46). Beach was fine and is probably great when not in prime sargassum season but that can’t take away from the scoring as it isn’t the resorts fault and they were constantly shoveling and removing it from the beach and water. All of the staff were wonderful and very accommodating. A/C issue was fixed immediately and honestly it wasn’t a real issue. I just prefer to sleep extremely cold since it’s vacation and I’m not getting hit with the electric bill at the end of the month. We had such a great time we joined the Royal Elite Club while there and are currently planning our return trip! Mariola - hunt her down in the lobby area. She is a gem!!!!
5.0/53 Jun 2026
Nuirys • Family Trip
Todo perfecto!!
5.0/530 May 2026
Roman
excelente lugar, 100% recomendado
5.0/529 May 2026
Jada Christine • Family Trip
We enjoyed the wildlife and the events the property held. There were friendly and easy shuttles into the local town. Would return for another trip!
5.0/524 May 2026
Michael Edward • Family Trip
Incredible resort. We’d go back again and again
5.0/522 May 2026
Isaac • Family Trip
Buen lugar para ir en familia
5.0/522 May 2026
Nelson
EXCELENTE HOTEL, MUY BUEN AMBIENTE PARA LOS PEQUEÑOS POR SUS TOBOGANES.
5.0/521 May 2026
sartaj singh • Family Trip
The property was very good you get in touch of nature but the cleaning staff just clean you bed not the floor they should moop the floor except that the property was great experience.
5.0/519 May 2026
Miguel Angel Castro
Todo estuvo excelente, ampliamente recomendable, tiene muchas actividades para toda la familia. Quedamos muy contentos con nuestra estancia.

Location

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Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, MX
All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure
Check-in3:00 PM-11:30 PM
Check-out12:00 PM

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector and a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • The schedules of restaurants, bars, kids club, and activities in general are subject to change without prior notice.
  • The schedules of restaurants, bars, Kids Club, and activities are subject to change without prior notice.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. The schedule and availability for onsite restaurants, bars, and the water park are subject to change for maintenance. Experiences such as cenotes and eco-activities may vary in programming. The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

See more

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
  • Only registered guests are allowed in the guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

About Sandos Caracol Nature Resort & Water Park All Inclusive

Sandos Caracol Nature Resort & Water Park All Inclusive Location
Located in Playa del Carmen (Corasol), Sandos Caracol Nature Resort & Water Park All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Avenida. This all-inclusive property is 6.1 mi (9.8 km) from Quinta Alegría Shopping Mall and 6.3 mi (10.1 km) from Central Square.

Sandos Caracol Nature Resort & Water Park All Inclusive Facility and Service
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, 5 hot tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Sandos Caracol Nature Resort & Water Park All Inclusive Rooms
Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Restaurant and Cafe
Satisfy your appetite at one of the property's 7 restaurants. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars.

Room Type and Price

Thu, 24 Sep 2026 - Fri, 25 Sep 2026 (1 night)
1 Room, 1 Adult, 0 Children