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Hotel>Scotland>Scottish Borders>Scottish Borders>The Elm House Hotel
Bedroom 1, The Elm House Hotel, Scottish Borders
Exterior & Views, The Elm House Hotel, Scottish Borders
Bathroom 3, The Elm House Hotel, Scottish Borders
Food & Drinks 4, The Elm House Hotel, Scottish Borders
Food & Drinks 5, The Elm House Hotel, Scottish Borders
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General Info
Reviews
Location
Accommodation Rules
About
Hotel

The Elm House Hotel

Scottish Borders, Scottish Borders

Reviews

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1.0/5
TerribleFrom 3 reviews
1.0/510 Jan 2025
bruno
This hotel is permanently closed, yet hotels.com took my money...and for a refund, instead of giving me my money black, they gave me this weird key cash. I'm out
1.0/521 Aug 2023
Ken • Family Trip
This hotel accepted our booking via Hotels.com and it was still confirmed and prepaid up until arriving at the hotel. We were visiting from Australia and visiting relatives in Hawick, we rented a car in Edinburgh and drove there. We arrived early afternoon and found a handwritten note on the front door requesting guests to call a mobile phone on arrival. Whilst in the car park an employee arrived and said that he had no knowledge of our booking, I showed him my confirmation and he blamed Hotels.com booking system. After prolonged discussions with some “manager” on the phone he said that he would have to prepare a room as they were busy. We set off for a coffee advising that we would return later. Whilst at the coffee shop I received an email from the hotel (via hotel.com) advising that they were cancelling my booking due to a FLOOD at the hotel. We returned to the hotel where the same employee advised us that Hotel.com had double booked the room and therefore they couldn’t accommodate us. When questioned about the earlier advice that no booking had been received, he shuffled around embarrassingly, we then asked about the FLOOD he said that there had been no flood and we showed him the email. He blamed his manager who was not at the premises, we insisted on speaking with her however she was very evasive and unhelpful and continued to blame Hotels.com. We eventually gave up and left, we had to find a bed with our relatives and to be honest we were happy not to be staying
1.0/56 Jul 2023
ANNE • Solo Trip
This is one of the worst hotels I have ever stayed in. There was no front desk and no "front desk staff" to greet me on arrival. Someone eventually appeared but did not take my name and there was no check in (or check out) process. The room was in an annexe in the car park and was small and very old fashioned. There were flies in the room, debris in the kettle, a damp bathmat and a non-working bedside lamp. It was barely clean. There was no soundproofing and there was noise from other rooms late at night. I would not recommend a stay in this hotel.

Popular Facilities

WiFi
WiFi
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Free Parking
Free Parking

Public Facilities

1
Parking (Free)

Accesibility

1
Wheelchair Accessible

Info

1
No Elevators

Hotel Policy

1
Smoke-free Property

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1
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Connectivity

1
Free WiFi

Location

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17 North Bridge St, Hawick, Scotland, GB
All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure
Check-in3:00 PM-9:00 PM
Check-out10:30 AM

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash

The front desk is open daily from 8:00 AM - 9:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

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Want to check in early? Fill out the Special Requests form on the booking page.

About The Elm House Hotel

The Elm House Hotel Location
With a stay at The Elm House Hotel in Hawick, you'll be a 5-minute walk from The Borders Distillery and 8 minutes by foot from Teviotdale Leisure Centre. This hotel is 0.8 mi (1.3 km) from Heart of Hawick and 0.8 mi (1.3 km) from Borders Textile Towerhouse.

The Elm House Hotel Rooms
Make yourself at home in one of the 16 guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include electric kettles and irons/ironing boards, and housekeeping is provided daily.

Restaurant and Cafe
Full breakfasts are available daily from 7:30 AM to 9:00 AM for a fee.

Room Type and Price

Fri, 04 Sep 2026 - Sat, 05 Sep 2026 (1 night)
1 Room, 1 Adult, 0 Children