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General Info
Reviews
Location
Accommodation Rules
About
Hotel
Hotel Embarque, Unscripted By Hyatt
The Fun Awaits
Perfect for nature loversOnly 4.6 km to Desert Botanical Garden and 4.8 km to Papago Park
Near shopping centersOnly 3.4 km to Chinese Cultural Center
Nice location! Near public transportOnly 4.3 km to 44th Street - Washington Station and 4.7 km to 38th Street - Washington Station
Suitable for your business tripStay productive with business facilities.
Reviews
See all2.5/5
OkayFrom 13 reviews
5.0/512 Mar 2020
Verified traveler • Couple Trip
The staff was great and friendly and helpful will stay there again great location but the staff was the best part and the hotel shuttle was a gteat benefit as well5.0/59 Mar 2020
Kelly • Couple Trip
It's an older property that is maintained well, and was clean. What I really loved is that it was quiet and peaceful, even with Thomas Road nearby. The pool area was plentiful for us, the breakfast was wonderful, and my wife is somewhat picky. Breakfast time got busy, but that wonderful lady kept up, and everyone had their fill. It's quiet, peaceful, I didn't have to cook, and there's running trails and a nice sunning area. What more can you ask for in March?5.0/524 Feb 2020
Verified traveler • Couple Trip
Manager was very pleasant, but the breakfast was out of food shortly after opening.5.0/521 Feb 2020
Verified traveler • Couple Trip
Clean and friendly with great breakfast.
In addition, great mattress and lots of wonderful pillows5.0/512 Feb 2020
Alora • Trip with Friends
It was a really quick trip but the hotel room was very comfortable and clean. Front desk staff was so kind and helpful. Only thing was my room was next to the street and it was very noisy with cars and people walking by.4.0/525 Feb 2020
Chris • Family Trip
Very peaceful and quiet even though the parking lot was full. Staff was friendly and helpful, grounds were well kept and relaxing. It appears the property in in the middle of being upgraded, so some things were not in as good of shape as they should have been. While it did not take away from the overall experience, I am sure once all the upgrades/repairs are done it will be even better. Location was great, just outside Scottsdale and close to shopping, dining and more.4.0/521 Feb 2020
Verified traveler • Family Trip
Liked the price n location, cleanliness of the room and grounds. Receptionist was courteous. Breakfast was excellent with good choices on the menu.4.0/512 Feb 2020
Verified traveler
Clean, comfortable hotel near the Camelback corridor and downtown Phoenix. Only issue I had was the noise coming from families in the pool at night( especially the dads). Breakfast was adequate and coffee was good3.0/527 Mar 2020
Verified traveler • Family Trip
The staff was very unprofessional, and rude. The hotel was clean, and breakfast was good.3.0/521 Mar 2020
Verified traveler • Family Trip
I'ts ok for price ,close to everything dont wait for shutlle, take uber or something ,nice staff !!3.0/59 Mar 2020
Verified traveler • Trip with Friends
It was reasonable but overall low quality. There was a used bandaid sticking on the wall by the window. He toilet seat and bathtub were marked and chipped and out dated. The "heated" pool was not heated. I was looking in the room for a list of nearby restaurants, shops, things do, ect. When i asked the front desk if they had a list he looked at me and said google.
Over all i was comfortable, staff was very nice, breakfast was decent. But i wouldnt return based off of the nightly rate and quality. 3.0/55 Mar 2020
Verified traveler • Solo Trip
The staff was really helpful and friendly. Room was clean. My room faced Thomas and between the road noise and how badly the hallway echoed from people yelling it was impossible to sleep.3.0/517 Feb 2020
Kevin • Couple Trip
Our romantic staycation was filled with love, romance, horrible customer service was abruptly ended by retaliation for expectating to be treated like guests not criminals.
The 2nd night we were at the hotel, i ahad plans to meet a friend while she was going to stay behind and relax. We said good bye in the lobby with the night clerk had just reflashed our door keys. I left and she went to the corner store. Upon return she was told that she needed return to the office and show id or leave.when i got back,she told me that my fiance had been kicked out the hotel that afternoon. Also inaccurate. I know because she was by my side the entire day in our room.
The next day she went to an appointment in the am and i slept in or should i say overslept. I was crudely woken by an extremely rude housekeeper trying to push open the latched door. I informed her that we were staying over but had to wait for my fiance. I was told they would be calling the police despite our continued reservation
In the move, her purse ( a $150 Coach purse) was left behind. When she inquired about it with the desk she was treated as if she was crazy and told they didnt have it. And then, scolded by the manager for accusing his staff of taking it. 4 hours later, they "found" her purse.
The next day, Valentines Day, we were ready to rebook the room and were told that we cant rebook the room because she was on a do not rent list. Funny, weve stayed here 2 dozen times before with no issue. Never again.2.0/526 Mar 2020
Deborah • Solo Trip
Service was great.. room was not good.. totally worn out carpeting.. old furniture.. bed was uncomfortable and bedding was in poor condition.. Best part of this hotel was the outdoor space2.0/520 Feb 2020
Verified traveler • Couple Trip
There was a dirty towel hanging in the bathroom when we got to are room. 2 times I called the front desk, asking for information. They told me each time they would look in to it & call me back. never got a call back. Asked for a wake up call .NEVER GOT IT!!!1.0/53 Jun 2020
sheila • Couple Trip
Never got to stay. Paid for a king room with a tub was given a filthy room with food everywhere and sheets on the floor. Given second room same except a double bed. Front desk guy had the nerve to say that’s what we have!! Then the manager tried to argue that we were offered a second room. Yes we were. Filthy room never again. 1.0/519 Mar 2020
Janet • Family Trip
The bed sheets were dirty. Dirty! Asked for a new room, bedside table stuck with food and beds DIRTY! Left in the middle of the night in pajamas.1.0/511 Mar 2020
Verified traveler • Solo Trip
This hotel is very rundown, and not well maintained. 1.0/52 Mar 2020
Phillippe • Trip with Friends
It began with the hotel charging the wrong card for my stay which was corrected right away. When we got that straightened out, I went to my room. First, the floor in our room was covered in glitter. The room and bathroom had glitter everywhere. The room had a slight smell of urine. The restroom was tidy, but the toilet appeared to be off its foundation because it was tilting heavily over to the right. When I looked inside the shower I saw what appeared to be blood on the fixture. Also, on the sink I found a keycard with some tape on it. It had some holes punched in it and painters tape on it. Curiously I tried to use it and found out it opened every door in the hotel. I successfully opened all 4 of our families doors in the hotel. BTW, another person in our group found a man sleeping in the bed of their room when they got to their room. Informed the manager of the room and keycard. He said it was the housekeepers key and promised to clean the room while we went to dinner. Returned to the room and it had not been cleaned. I informed the staff we would be leaving and they reversed the charges for the night. Even more frustrating was that every staff member said they were new and training, so the only person that could help was the one manager on duty. The hotel was overbooked that night so getting service was a wait. In the parking lot we found a very friendly woman drinking beer by herself, and a car with a couple guys doing drugs. Horrible hotel. 1.0/517 Feb 2020
Verified traveler • Family Trip
The rooms are NOT what they show on the internet. The bed spreads have major stains. The sheets have yellow stains in places. Walking around on the floor in our socks for 15 mins turned our socks black. Door on the hotel room when locked had a ½ inch gap permanently. When asked for towels at 10pm at the front desk to take a shower the Assistant Manager said he would bring them up soon. Assistant Manager NEVER showed up and we called down at 11:30pm and NEW employee brought them up. Assistant Manager went home. Refrigerator was dirty with mold in the freezer and refrigerator part was broken on the inside and was loud when working. We unplugged the refrigerator. The outside walkways on the second floor were sticky we told the Assistant Manager he said he would take care of it but never did. When it rained it flooded the walkways downstairs from the back-parking lot to the stairs to the 2nd floors. Housekeeping the next day cleaned up all the sticky floors when we showed them and they said the guy working the night before that called himself an Assistant Manager wasn’t an Assistant Manager. Breakfast workers were all wonderful and helpful.Popular Facilities
Sports & Recreation
1
Fitness Facilities
Public Facilities
5
Parking (Surcharge)
ATM/Banking
Accessible Parking
Elevator/Lift
Vending Machine
Hotel Services
4
Laundry Service/Dry Cleaning
Hotel Safe
Multilingual Staff
24-hour Front Desk
Other Facilities
1
BBQ Facilities
Food & Drinks
1
Water Dispenser
Business Facilities
3
Conference Space
Meeting Rooms
Conference Center
Accesibility
1
Wheelchair Accessible
Hotel Policy
1
Smoke-free Property
In-room Facilities
1
Wired Internet (Surcharge)
tiket Green
1
tiket Green
Connectivity
2
WiFi (Surcharge)
Free WiFi
Location
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View on maps
4727 E. Thomas Road, Phoenix, Arizona, USAll distances are measured in straight lines. The actual travel distance may be different.
Accommodation Rules
Check-in Procedure
Check-in3:00 PM-5:30 AM
Check-out11:00 AM
Want to check in early? Fill out the Special Requests form on the booking page.
Room Type and Price
Thu, 10 Sep 2026 - Fri, 11 Sep 2026 (1 night)
1 Room, 1 Adult, 0 Children