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Exterior & Views 1, Hakone Airu, Hakone
Public Area 2, Hakone Airu, Hakone
Bedroom 3, Hakone Airu, Hakone
Bathroom 4, Hakone Airu, Hakone
Food & Drinks 5, Hakone Airu, Hakone
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Ryokan
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Hakone Airu

Hakone, Kanagawa

The Fun Awaits

Guests Like the Location
Guests Like the LocationThe location was rated 4.745 by the guests who stayed here.

Reviews

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4.7/5
FantasticFrom 105 reviews
5.0/530 Apr 2026
Ana • Couple Trip
Fantastic and reasonable value . The only problem was getting there and out. There is no good transportation to and from Odawara station .
5.0/524 Apr 2026
Jack • Couple Trip
We enjoyed our stay greatly. The staff were also very lovely and accommodating (especially Yuki!)
5.0/517 Apr 2026
Courtney • Couple Trip
Everything was absolutely fantastic! A perfect and refreshing stay! We are 100% planning on another visit.
5.0/517 Apr 2026
Maritza • Couple Trip
The resort is beautiful. There is a waterfall as soon as you come in the staff is incredible. I still miss them to this day. It was my birthday weekend and they went to purchase a cake for me. My husband requested a small piece, but that was not enough. They had to buy a full cake. I had someone come to my room and give me a full body massage. You get two welcome drinks. The place is completely cleaned. It is so cozy inside we had access to tea and coffee. Every day we booked the room they came with a dinner and breakfast in every single day we were at mazed at how great the food was. You are about five minutes away from the town, which is so incredibly beautiful and there’s a bus stop in front of the hotel.
5.0/515 Apr 2026
Gabriel • Couple Trip
Everything about it felt special and high quality. Like the type of place you’d come for a honeymoon.
5.0/512 Apr 2026
Shengh • Trip with Friends
Hakone Airu was a beautiful and relaxing place to stay at. It was easy to get to from Hakone-Yumoto Station by the bus shuttle. Definitely take the shuttle if you are able to. However, if you walk, it'll take some time but you get to view the onsen city. The staff were very welcoming, kind, and thoroughly explained how the services I booked worked. My sister and I got the dinner and massage package and it was very worth it. The dinner menu was delicious and fresh and we enjoyed every part of it. Our room was very cozy and the private onsen was very nice, with a beautiful mountain view. We loved that they provided yukatas for us both. It was nice to wear them and relax around the whole resort and our room. We also liked that there were two sinks and free toiletry/hygiene products for use. Although we forfeited the breakfast portion due to other conflicting schedules, we are sure it was as good as the dinner. We would definitely come back to this place and spend more time here.
5.0/512 Apr 2026
Elizabeth • Couple Trip
The Bali ambiance is perfect at this hotel. Super calm and romantic. Everyone was so kind and helpful. The highlight was the view from our private balcony onsen. Food was great and plentiful with a lot of variety each night.
5.0/57 Apr 2026
Jerika • Couple Trip
Most relaxing part of our trip. Wish i stayed longer!
5.0/55 Apr 2026
Andrew • Couple Trip
Food was delicious, staff was kind
5.0/54 Apr 2026
david • Couple Trip
Excellent meals
5.0/54 Apr 2026
Daniel
Everything was fantastic. Room was clean, staff exceptionally friendly, food was amazing. There really wasn't anything to not like. Very much appreciated having a private onsen.
5.0/51 Apr 2026
Jenny • Solo Trip
Amazing stay, beautiful place, lovely staff. Very relaxing and enjoyed every moment.
5.0/51 Apr 2026
Gayathri Devi • Solo Trip
My stay at Hakone Airu was one of the highlights of my trip. The setting is beautiful — I visited on a rainy day and could see cherry blossoms against the mountains while relaxing in the private onsen, which was an incredible experience. The room was spacious and very comfortable, and I slept well on the futons. The kaiseki dinner and breakfast were both good, and I really liked the private dining rooms, which made the experience feel more intimate. The staff were friendly and welcoming, and the property is very well maintained. Overall, a relaxing and memorable stay — I would definitely recommend it.
5.0/51 Apr 2026
Colin
Beautiful stay with exceptional hospitality, but dinner quality varied night to night Hakone Airu was a very memorable stay, and what stood out most was the hospitality. The staff were genuinely kind, attentive, and welcoming throughout our time there. Everyone made us feel taken care of, and I especially wanted to recognize staff members whose names I may be spelling phonetically in English, including Pneun-Mo, Me-uh/Mew at the front desk, Main, and Sung Say. They were all fantastic. All of them I believe are from myanmar (Burma) and are wonderful. We wish them the best, as they truly were extremely accommodating in our requests, like leaving early to make our Shinkansen. The property itself felt peaceful and special, and the overall experience was very relaxing. Breakfast was delicate, thoughtful, and very well done. For travelers from a Western background, some of the Japanese breakfast items may feel unique at first, but it was wholesome, balanced, and a great experience. Dinner, however, was a bit inconsistent between the two nights. Our dinner on 03/31 was fantastic and noticeably better than the first night (03/30), attached menus. The ingredients felt fresher, and the overall quality was much higher. The clam soup was wonderful, the octopus appetizer was excellent, the onions in the soup were surprisingly delicious, the shrimp tempura was outstanding, and the wagyu was fantastic. Dessert was also a perfect finish, especially the sakura element, which felt light and
5.0/530 Mar 2026
Lisa and Nigel • Couple Trip
This Ryokan was outstanding. It was peaceful and stylish while also feeling authentic and very Japanese. We loved the private hot spring bath on our balcony and really enjoyed dressing in kimonos for dinner. I highly recommend this Ryokan
5.0/528 Mar 2026
Alexis • Family Trip
Superbe expérience! On a pris l'option souper et la quantité de wagyu fut très généreuse.
5.0/523 Mar 2026
Lizeth • Trip with Friends
This stay was highly incredible. We decided to treat ourselves on this stay, and it was definitely amazing. From the views, the relaxation you gain, the comfort of the bed and tatami mats, and of course the baths. The staff is also extremely attentive and kind. We loved our stay and wish we couldve stayed even longer!
5.0/522 Mar 2026
Kimberly • Family Trip
Really enjoyed the private bath and the accommodations while we were there. The staff was extremely friendly as well. Unfortunately, I was not there long enough to take advantage of the spa or bar but perhaps next time :)
5.0/520 Mar 2026
Alixandria
Beautiful, clean hotel. Loved the private onsen and kaiseki meals. Very relaxing! Not far from the station.
5.0/518 Mar 2026
Jillian • Couple Trip
We thoroughly enjoyed our stay here. The property was beautiful. We enjoyed our spacious room and private open air bath very much. The breakfasts and dinners were great and plentiful. The staff were so sweet and very helpful. It was the perfect relaxing time in the middle of a busy trip.

Location

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499-1 Yumoto, Hakone, Kanagawa, JP
All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Announcement

Check-in is not possible after 07:00 PM.
Children using existing beds are charged JPY 2,160 at the property.
Guests must inform the property of each guest’s gender so that proper room amenities can be set up.
Guests who reserved a room with dinner must check in before 07:00 PM or dinner cannot be served and no refund provided.
Guests with food allergies are advised to notify the property 3 days before check-in. Additional fee might be charged according to the menu. In case of serious symptom, the property may reject the request for the safety.
Pets are strictly not allowed at the property.
Restaurants around the area are limited and may close early in the evening. Dining options may be difficult to find after 09:00 PM.
Smoking is only allowed in designated areas.
The property does not accept credit cards. All charges must be settled by cash.
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Check-in Procedure
Check-in3:00 PM-6:30 PM
Check-out10:00

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve onsite parking, access to the public bathing facility, and high chair
  • This property accepts credit cards and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Additional fees may apply to children for items such as meals.

The front desk is open daily from 7:00 AM - 9:00 PM. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance. Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

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Want to check in early? Fill out the Special Requests form on the booking page.

More Policies
  • Hot springs access available from 3:00 PM to 9:00 AM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the ryokan prior to arrival, using the contact information on the booking confirmation.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • A car is not required for transportation to and from this property.
  • Guests with tattoos will be required to follow specific instructions when using the onsite public bathing facilities; more details are available at check-in.

About Hakone Airu

Hakone Airu Location
A stay at Hakone Airu places you in the heart of Hakone, a 1-minute drive from Hakone Hot Springs and 10 minutes from Odawara Castle. This ryokan is 5.4 mi (8.8 km) from Hakone Open Air Museum and 5.5 mi (8.8 km) from Hakone Gora Park.

Hakone Airu Facility and Service
Pamper yourself with onsite massages or enjoy recreation amenities such as hot springs. Additional amenities at this ryokan include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride on the shuttle (surcharge), which operates within 1 kilometers.

Hakone Airu Rooms
Make yourself at home in one of the 15 guestrooms featuring refrigerators and minibars. Rooms have private furnished balconies. 55-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature spring water baths and complimentary toiletries.

Restaurant and Cafe
Stop by the ryokan's restaurant for dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:30 AM to 8:30 AM for a fee.

Room Type and Price

Sat, 01 Aug 2026 - Sun, 02 Aug 2026 (1 night)
1 Room, 1 Adult, 0 Children