Homes>Fès - Boulemane>Fès>NA (Fes Medina)>Riad Zitouna

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Riad

Riad Zitouna

NA (Fes Medina), Fès

Reviews

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4.0/5

GoodFrom 5 reviews

5.0/530 May 2022

Anna • Couple Trip

Perfect experience. The manager is very friendly, helpful and hospitable. The place is just what you need after the busy medina.

5.0/513 May 2019

Hugo • Couple Trip

Samadi est un hôte très chaleureux, simple et discret et ce, même en période de jeune. Il saura vous rendre service notamment sur les conseils d'excursions et sur les choses à éviter. Le petit déjeuner est gargantuesque, je regrette une seule chose c'est de ne pas lui avoir laissé un pourboire car il le mérite vraiment, j'avais les poches vides :-( Encore merci pour ce super séjour dans cette belle ville !

4.0/529 Jul 2012

Verified traveler

La permanenza al Riad non è cominciata bene perchè la nostra prenotazione di 3 notti non risultava... È stato un problema di Expedia sulle notifiche, cmq la responsabile Agnese si è fatta in quattro per trovarci un'altra sistemazione (molto carina) per la prima notte, dopodichè abbiamo passato le altre 2 notti al Riad. La struttura è ben tenuta e molto suggestiva. Sia la colazione sia la cena erano molto buone. Il personale è, oltre che gentile e disponibile, molto socievole con tutti gli ospiti. La zona non è periferica però ci sono molti disturbatori fissi agli angoli delle strade. Il nostro consiglio è imparare la strada appena si arriva per evitare di dover ricorrere ad accompagnatori improvvisati che alla fine mettono da parte i sorrisi e presentano il conto!!

4.0/522 Mar 2012

Verified traveler

This was our second experience in a riad - definitely had some pros and cons. The riad is owned by a French woman who was helpful enough. She left the management of the riad to others overnight, and was gone from about 9pm to 8am every night. The breakfasts were wonderful, though, and the riad was safe and secure. Our room had a nice big TV, which was a little odd, but a nice modern convenience. The climate control was a little off though, and the beds were a little brick-ish.

2.0/51 Mar 2012

Scott

We stayed here 23rd - 26th Feb 2012, 3 days at the end of a 9 day trip around Morocco. We were arriving late; I emailed the manager/owner about this and was told a taxi could be organised to get us from the station, and a dinner would be prepared for us. I knew this would be costly, but given our train wasnt arriving in Fes until 22h00, thought it would be the easiest option. We arrived and there was NO taxi to pick us up, so we had to negotiate our own and meander our way through the medina late at night to get there. Once there, we were served up a simply shocking meal for a number of reasons. I had realised I had forgotten to inform the manager that my travelling companion was vegetarian, and so tried ringing the Riad during the day before arrival. But to no avail, wrong number - the number listed on this website is NOT RIGHT! And so we had to simply tell her upon arrival, to which we were told "it's too late, you should've told me!" ; so we (I am not a vegetarian) were both served up with a big bowl of soup for the MAIN, and the meat/rice dish she'd prepared was nowhere to be seen; my companion said she'd be fine with a quick salad or something but this was clearly ignored! VERY overpriced at 15euros per person! And to top it off, the soup had been clearly been made with lamb stock, it reeked of mutton; so my companion couldnt eat it; it was still served to her despite her vegetarianism. A disappointing start to our stay there for certain... we couldnt believe the manageress had the audacity to still serve that soup! Breakfast was served in a lovely tiled room off the main courtyard, though the fire ought to have been on given the low February temperatures. The riad itself and the rooms were difficult to fault, it has to be said. Clean, spacious, comfortable... Though no terrace to relax and have a drink on. Breakfast was fine; your typical Moroccan continental fare. Unfortunately however, this riad's major failing is in its service. Only the manageress seems to be allowed/able to do anything; so when she's not there there's not really anyone to help you! WARNING: there is a curfew 7am-12am. this was not an issue for us, but on our last night we returned at 10:30pm to be told "I have been waiting an hour and a half for you to arrange your check-out details, I should be home by now" - totally unacceptable, very unprofessional - when a guest is paying to stay in a hotel, they should be put first; not made to feel unwelcome and resented in such a manner. Everything is at the management's convenience and not yours!! And if a curfew is not going to be stuck to, why enforce it?! This behaviour continued throughout our stay, a big shame as it tainted our enjoyment of our stay. This hotel is a PAY ON CHECKOUT hotel; this is so they can add extras on to it, and also charge you in Dirhams to make the most money as possible on the exchange rates. Unlike the very authentic Riad we stayed in in Marrakech where service was top priorirty, profit second, this place is clearly run with a sole focus on profit in mind, cashing in on the Riad trend. WARNING: there is a 3.3% charge for paying on card, something NOT mentioned on their page on hotels.com. We were constantly nagged about organising a taxi for our departure through the Riad, but this was at an inflated rate of 220 Dh, when the going rate, and the rate we paid when hailing a taxi ourselves, was only 120 Dh. With that 3.3% credit card charge, and the 30 euros robbed from us for our shocking first night meal, we generally feel very robbed by this Riad. And the Riad was only out to make money (offer of taxi and meal on arrival amongst other things). A real shame. Aesthetically a beautiful riad, with substandard service letting it down massively. Rather than being treated like special guests, we were nothing but a source of income.

Popular Facilities

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Airport Transfer

24-hour Front Desk

Children Facility

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Hair Dryer

Room Heater

Sports & Recreation

Garden

Rooftop

Children's Pool

Public Facilities

Library

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Hotel Safe

Express Check-out

Luggage Storage

Express Check-in

24-hour Front Desk

Hotel Policy

Smoke-free Property

In-room Facilities

Patio or terrace

Transportation

Airport Transfer (Surcharge)

Tours/Ticket Assistance

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Connectivity

Free WiFi

Location

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5 Derb Rami Zkak Labghal, Fes, MA

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure

Check-in2:00 PM-11:30 PM

Check-out12:00

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

Alcohol is not served at this property.

About Riad Zitouna

Riad Zitouna Location
With a stay at Riad Zitouna in Fes (Fes El Bali), you'll be within a 10-minute walk of Zaouia Sidi Ahmed Tijani and Talisman Art Gallery. This riad is 0.1 mi (0.1 km) from Saffarin Madrasa and 0.1 mi (0.1 km) from Sidi Moussa Tannery.

Riad Zitouna Facility and Service
Take in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless internet access.

Riad Zitouna Rooms
Make yourself at home in one of the 6 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes, and housekeeping is provided daily.

Restaurant and Cafe
At Riad Zitouna, enjoy a satisfying meal at the restaurant. A complimentary local cuisine breakfast is served daily from 8:00 AM to 10:00 AM.

Room Type and Price

Tue, 21 Jul 2026 - Wed, 22 Jul 2026 (1 night)

1 Room, 1 Adult, 0 Children