Ho Chi Minh City House Collection

DAMAGE / LOSS REIMBURSEMENT
To keep things fair and transparent, the following reimbursement fees may apply if items are lost or damaged during your stay (normal wear and tear is not charged):

• Key card: $10 per card
• Lockbox damaged/missing: $40
• Door/lock damage: $60–$120
• Glass (door/window) broken: from $80 (actual replacement cost)
• Wall damage (stains/holes): $25–$80
• Floor damage: from $50 (repair cost)

• Towel: $10 each
• Bedding (sheet/pillowcase/duvet cover): $20–$40 each
• Mattress/sofa permanent stain: $60–$150
• Curtains/rug damage: $30–$80
• Small furniture (chair, etc.): $40–$70
• Large furniture (bed/table/sofa): replacement cost

• Remotes (TV/projector/AC): $20 each
• Projector damage: $450–$600
• Speaker/sound system damage: $80–$300
• AC damage due to misuse: $50–$200
• Kitchenware: $5–$20 each
• Small appliances: $30–$300

• Smoking inside: $100 (deodorizing + deep clean)
• Excessive cleaning: $30–$80

ILLEGAL ACTIVITIES (STRICTLY PROHIBITED — VIETNAM LAW)
• Drug possession, use, or distribution
• Prostitution, solicitation, or human trafficking
• Gambling activities not permitted by Vietnamese law
• Possession of weapons, explosives, or dangerous items
• Hosting unauthorized parties or commercial events
• Any activity violating Vietnamese law or local regulations

Engaging in illegal activities may result in immediate booking termination, reporting to Airbnb, and notification of local authorities, without refund.

Any reimbursement or violation report will be supported with evidence and handled via Airbnb.

EARLY CHECK-IN & LATE CHECK-OUT POLICY

We understand that flexible timing can make your trip more comfortable, so we’ll always do our best to accommodate early check-in and late check-out based on the availability of the previous or next guest.

For Early Check-in
• If the room is available earlier: When there is no guest checking out on the same day (or they leave early), we will prioritize preparing the room as soon as possible. Our team will clean and set up the space promptly and inform you immediately once it’s ready.
• If the room is not yet available: If the previous guest checks out at the standard time, early check-in may not be possible right away. However, you are welcome to leave your luggage in designated luggage storage area while the room is being prepared, and we will notify you as soon as check-in becomes available.

For Late Check-out
• If late check-out is available: When there is no incoming guest on your departure day (or they arrive late), we may allow a later check-out time. Availability will be confirmed on the day of check-out once the next booking status is clear.
• If late check-out is not available: If another guest is arriving on the same day, we may not be able to extend your stay. In this case, you can still leave your luggage in designated luggage storage area after check-out and return later to collect it at your convenience.