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Exterior & Views 1, Eterna Tulum, Cozumel

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General Info

Reviews

Location

Accommodation Rules

About

Hotel

Eterna Tulum

Cozumel, Quintana Roo

The Fun Awaits

Perfect for nature loversOnly 5 km to Gran Cenote

Suitable for your business tripStay productive with a dedicated workspace and business facilities.

Reviews

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3.3/5

OkayFrom 20 reviews

5.0/519 Jan 2026

David • Couple Trip

Everything was all rightn

5.0/51 Sep 2024

Miguel

Great atmosphere. Comfy

5.0/522 Jul 2024

GUILLERMO • Solo Trip

Excellent hotel, everything very good, I totally recommend it

5.0/522 Jun 2024

Jean-pierre

Merveilleux

5.0/517 Feb 2024

Emily • Couple Trip

Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!

4.0/526 Apr 2026

Shanisa Nicole • Couple Trip

I had a wonderful stay. Check in was quick and easy, the room was clean, air conditioned, the kitchen had the basic essentials with a market in walking distance and the pool was nice too. The housekeeping staff were so friendly and did a great job. Only downside is that it says there is a bar/restaurant which there is not but there are lots of delivery options. There are also no televisions in the rooms for anyone who might be looking for that. So, maybe bring games or a laptop or find local entertainment nearby. Overall, it was a great stay and I would recommend.

4.0/513 Feb 2026

Warsit • Family Trip

All was good. Water pressure too low, sink and toilet gets clogged easily. Rest all great!

4.0/52 Nov 2025

Linda

Loved the quietness. The room was nice (no tv) the pool was small and it wasnt as close to the beach as I thought it was. The staff was helpful and my stay was pleasant.

4.0/510 Mar 2025

Michaele • Couple Trip

The hotel itself is amazing the layout to the views only inconveniences were that there’s no place for your belongings no place to hang anything and no mirrors or chef/restaurant onsite this should be changed from Expedia’s website because finding out in person there’s no restaurant or chef puts a damper on anyone’s trip and pockets. The water pressure was also very low and our private pool was never cleaned other than that the hotel was aesthetically pleasing just not up to par in certain areas but I would stay again knowing what I know now the peace and tranquility I absorbed while there made up for the inconveniences. I would recommend others to stay here also it felt like Morocco in Mexico.

4.0/527 Apr 2024

Shandon • Couple Trip

Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible

4.0/525 Mar 2024

VERONICA ELIZABETH

gracias

3.0/51 Jan 2026

Brandie • Solo Trip

I booked this room last minute and I fell in love with the room. The streets are really bumpy to get here and there are no street lights at night. GPS wasn’t clear on navigating to the hotel. There was no receptionist at the lobby and I kept calling even when I got inside finally I kept calling to check in and recorded a video of the receptionist phone ringing while I was calling it with my other phone until finally one of the receptionist friends who is not a staff there came down to help me access the room. I scored a sweet deal and it had its private little dip pool on the first floor with 3 glass walls from ceiling to the floor one in each room from the bedroom hallway and kitchen. The lighting when the sun starts to go down looks amazing especially at night. And in the daylight, the natural light is refreshing. however there was a problem when I started changing in the bedroom and the room above on the second floor was watching me and kept going to the window and continued doing that all night when they saw, I had the patio lights on. I was really uncomfortable because I like to have the windows open, but I felt like my privacy was invaded because even when I was dressed, they kept walking to the windows to peek. I didn’t even experience the pool because it was full of leaves and the guest that kept peeking made it really uncomfortable. (I’m not sure if it was guest or if it was the staff staying on the second floor because I know the girls kept going up and down).

2.0/59 Mar 2026

Alexis • Couple Trip

This hotel falsely advertised on the Expedia website. As far as their amenities, the hotel does not have a restaurant or breakfast included in your stay. Nor does it have a swim up bar or lounge. They have one permanent person that works the front desk and he only works from 8am-4pm. We wanted to go out at night & it started raining. We weren’t able to order a taxi with the concierge because no one is there after 4pm. They say that you reach them by what’s app, but no one will respond after 4pm. The water constantly kept getting shut off. They don’t use face cloths or wash cloths. You only get one dry towel.

2.0/516 Feb 2026

Elysse • Trip with Friends

2.5 - The hotel room looked pretty at first glance and we loved the aesthetic. It’s located very nicely to the downtown area which was nice. However, the little things stacked up and contributed to our low rating. We paid for a nicer room with a small pool on the rooftop, but didn’t even get to use it because they clearly don’t clean them, so it was a waste of money. The cushion covers on the rooftop were also ripped which made a seemingly luxurious experience become a waste of money. We would’ve rented a regular room. No small towels were provided, and even when we asked for some we just got more regular towels (maybe they don’t have them.) The water went off on Thursday and we didn’t receive a response about it until Sunday (thankfully it came back on before then). It’s hard to find someone at the front desk if it’s past 2pm if you need something. I will say housekeeping was there daily which was nice. Oh also, there is no shower curtain so the way the room is set up, everyone will see you showering lol. Overall the room looked nice from afar but the little details ruined it for us. Apart from location, I wouldn’t recommend staying here unfortunately.

2.0/521 Nov 2024

Brittany

Es muy bonito y muy tranquilo, pero dieron toallas sucias y mejor las usé para el piso del baño donde se salía mucho el agua de la regadera. Igual con las sábanas de la cama, no las cambiaban y tenían manchas como d comida. La página dice qué tiene muchas cosas pero no es así.

2.0/523 Apr 2024

katelyn • Trip with Friends

I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash.

2.0/529 Nov 2023

Virginia Araceli • Couple Trip

El camino para llegar a la propiedad muy malo calles con muy poca luz y el camino súper muy malo

1.0/519 Feb 2026

Luna

Terrible experience. We couldn’t even enter the hotel. Nobody will open the locked door for you even it’s your first time being there. Btw, No street lights within 500 meters — bring a flashlight.

1.0/55 Sep 2024

Emilio • Family Trip

Son simplemente los mejores si deseas arruinar tus vacaciones, 5 estrellas

1.0/523 Mar 2024

Maria L • Family Trip

The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field.

Popular Facilities

Swimming Pool

WiFi

tiket Green

Airport Transfer

24-hour Front Desk

Workspace

Luggage Storage

Accessible Facilities

Sports & Recreation

Beach Shuttle (Surcharge)

Hiking

Surfing

Snorkeling

Garden

Rooftop

Cleaning Services

Cleaning Products

Info

No Elevators

Hotel Policy

Smoke-free Property

Public Facilities

Vending Machine

Hotel Services

Luggage Storage

Express Check-in

Laundry Service/Dry Cleaning

Hotel Safe

Express Check-out

Multilingual Staff

Concierge Services

Other Facilities

Dedicated Workspace

Food & Drinks

Water Dispenser

Business Facilities

Ballroom

Accesibility

Wheelchair Accessible

In-room Facilities

Outdoor Furniture

Transportation

Bicycle Rental

Airport Transfer (Surcharge)

Tours/Ticket Assistance

tiket Green

Connectivity

Free WiFi

Location

See maps

View on maps

Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, QROO, MX

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure

Check-in3:00 PM-anytime

Check-out12:00

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

The front desk is open daily from 7:00 AM - 11:00 PM. Guests will receive an email within 72 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

Clothing is optional at this property.
Pool access available from 7:00 AM to 11:00 PM.
Children 18 years old and younger are not permitted at this property.
Only registered guests are allowed in the guestrooms.
A car is not required for transportation to and from this property.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

About Eterna Tulum

Eterna Tulum Location
With a stay at Eterna Tulum in Tulum (La Veleta), you'll be within a 15-minute drive of Tulum Mayan Ruins and Tulum Beach. This hotel is 12.8 mi (20.6 km) from Xel-Há Park and 19.6 mi (31.6 km) from Sian Ka'an Biosphere Reserve.

Eterna Tulum Facility and Service
Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a communal living room. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.

Eterna Tulum Rooms
Treat yourself to a stay in one of the 25 individually decorated guestrooms, featuring heated floors. Kitchenettes are outfitted with refrigerators, stovetops, and microwaves. Complimentary wireless internet access is available to keep you connected. Conveniences include minibars and coffee/tea makers, and housekeeping is provided daily.

Restaurant and Cafe
Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.

Room Type and Price

Fri, 28 Aug 2026 - Sat, 29 Aug 2026 (1 night)

1 Room, 1 Adult, 0 Children