[Guest/Bedding Fee Information]
- Additional Person Fee: KRW 15,000 (Number of Nights/Per Person)
- Additional Bedding Fee: KRW 20,000 (Number of Nights/Per Room)
※ Additional Person/Bedding Fees Payable on-site
※ Children under 7 years old are free. Failure to report additional guests will incur an additional fee of KRW 15,000 per person.
※ Additional persons and bedding fees apply for additional guests exceeding the standard occupancy.
※ Check-in is not permitted if the maximum occupancy is exceeded.
[Have9 Spa Guest Discount Information]
-Adults (13 years old and above): 30% discount
-Children (8 years old to under 13 years old): 30% discount
-Infants (36 months old to under 8 years old): 50% discount (official documents such as a family register are required)
-Young children (under 36 months old): Free admission (official documents such as a family register are required)
[Inquiry-related information]
Contact through 'Contact the accommodation' on the Agoda website/app is not possible.
If you need to contact us, please contact Agoda Customer Service Center.
[Barbecue set]
ᄆ Provided items: Charcoal, grill set
ᄆ Usage fee: 30,000 won for 4 people (pay on site)
ᄆ Usage hours: 15:00 ~ 21:00 The barbecue area is always available.
For detailed inquiries regarding barbecue use, please contact the manager.
[Check-in Information]
Check-in: After 15:00, Check-out: Before 11:00
Check-in is available until 22:00. If you plan to check-in after 22:00, please contact the front desk in advance. If you do not contact the front desk, entry may be restricted.
You must check out by the designated time. If you check out later than the designated time, an additional fee may apply.
Early check-in is available if there are available rooms. Please inquire at the front desk before check-in. An additional fee will apply.
Early Check-in: 10,000 KRW per hour (payable on-site)
Late Check-out: 20,000 KRW per 30 minutes (payable on-site)
[Important Notes]
Reservations are confirmed based on the reservation office working hours (09:00~16:00, closed on weekends (Sat, Sun) and holidays).
If the reservation is not available, we will notify you by text, and the payment will be fully refunded.
If contact information is not provided or is incorrect, confirmation and cancellation notices cannot be sent. We are not responsible for any disadvantages arising from this.
Payments are required as part of the reservation process, and we ask for your understanding.
If you make a reservation on the same day, you can check in after the reservation is confirmed, so please check and purchase accordingly.
We do not provide toothbrushes, toothpaste, and personal hygiene items. (Room amenities may change depending on the provider's situation.)
Before check-out, please clean the kitchen and separate the trash for the next guest. You can place the trash inside the door.
Overcrowding is not allowed, and check-in will not be permitted if the maximum number of guests is exceeded.
Minors cannot stay without a guardian.
Images of the facility may differ from the actual location.
If the bed type or room assignment is not specified during check-in, a specific room or bed type cannot be guaranteed.
[Have9 Spa Usage Guide]
Swimsuits, swim caps (including cap-style hats), and aqua shoes are mandatory.
*Aqua shoes: Must cover the front and back, fully enclosing the foot. Fins, boats, and large tubes are not allowed.
Outside food and beverages are prohibited. (Only water, PET bottled drinks, baby food, and special meals for those with specific medical needs are allowed.)
All other personal food items must be stored at the entrance. Pets are not allowed.
Admission fees are prepaid; food, beverage, and rental fees are settled upon exit.
Re-entry is not permitted after entering.
Children aged 4 years (48 months) or older and children taller than 100cm are not allowed to use mixed-gender baths. (According to the Ministry of Health and Welfare’s Public Sanitation Act)
For children’s safety, a guardian must accompany them at all times. The spa is not responsible for accidents caused by negligence.
Life jackets may not be safe for children under 6 years old. Please use a children’s tube instead.
Children under 3 years old must wear waterproof diapers. (Available at the rental shop)
Entry may be restricted if the maximum capacity is exceeded.
For safety, usage may be restricted based on age, height, or medical history.
Intoxicated guests are strictly prohibited from entering.
Please warm up before use, and take at least a 10-minute break after 50 minutes of activity.
Do not enter the pool within 30 minutes after eating.
Smoking is strictly prohibited in all areas of the Forest Club.
Please store valuables at the information desk. The spa is not responsible for loss or theft of valuables not stored with us.
The spa is not responsible for discoloration or damage to swimsuits during use.
[Notice]
If guests check-in or payment is scheduled to occur after 08:00 PM (Korean time), please make sure to call the "Accommodation Contact Number" directly.
[Common Information]
ᄆ When making a reservation, it is essential to provide the correct phone number and email address. This information allows the property to contact guests for property details and check-in instructions (both face-to-face and non-face-to- face).
ᄆ If guests do not provide or enter incorrect contact information during the reservation, kindly forward the correct details along with a copy of the reservation confirmation or details to the property promptly.
ᄆ The property cannot be held responsible for any issues arising from the absence or inaccuracy of contact information.
ᄆ For check-ins after 08:00 PM (Korean time) on the arrival day, it is necessary to contact the property in advance to arrange the check-in time and procedure.
ᄆEach property has varying options, statuses, and charges for services, facilities, and payment methods. Therefore, please confirm directly with the property before check-in.
ᄆ Usage of additional services, facilities, or other options may be subject to restrictions based on weather or property conditions on the day of use. Refunds for property costs due to such limitations are not possible.
★Due to the nature of real-time reservations, reservations may be canceled if inventory does not match. Reservations made in this manner will be fully refunded.★
☆Villa = Forest Resort, Tower = Restree Resort☆
[Breakfast Information]
Location: Mondo Kitchen (Restry Resort B1 043-649-6235)
Daily: 07:30~11:00
※ Operating hours may vary depending on the on-site situation.
Adult: 48,000 won
Child: 22,000 won (8-year-old elementary school student)
Infant: Free (36 months~7 years old)
[Package information]
The inclusion benefits vary depending on the item you booked, and this guidance is common to all packages.
※ Package Composition Present your room number at the ticket booth when entering the unit, and check-in Entry and use possible once during the period (check-in or check-out)
※ Partial refunds for the detailed composition of the products provided during your stay are not possible, and please note that replacements and refunds are not possible due to the non-operation of the business or changes in the operation contents depending on the on-site situation.
[Jecheon-Have Nine]
Operating hours: (Spa) 09:00~18:00, (Sauna) 07:00~20:00
[Reservation information]
You can reserve 1 room per night.
Use may be restricted when transferring or reselling after reservation.
The information below may change depending on the hotel's circumstances.
ᄆ Regardless of age, all children and infants are considered adults concerning room occupancy. Exceeding the maximum guest limit may result in additional fees or entry denial, even for reservations made through Agoda.
ᄆ Special requests are subject to variability based on individual property policies and circumstances.
ᄆ Smoking is prohibited within the property premises. Guests will be held responsible for any costs, damages, or liabilities resulting from smoking.
ᄆ For smooth operation and comfortable use of the accommodation, we highly recommend familiarizing the terms and conditions stated at the time of reservation confirmation.
ᄆ For any further inquiries or information, communicate directly with the property for accurate and prompt assistance.
ᄆ Note that contacting the property through the 'Contact the property' feature within the Agoda website or app is not available. Reach out to the property or Agoda's customer service center for assistance.
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