Domestic

• The vendor will confirm your order no later than 1 hour before departure.
• Passengers will be contacted by the vendor to confirm the pick-up location and time in accordance with a maximum of 60 minutes after the order is confirmed.
• For transfer provided by Golden Bird, you can go directly to the Golden Bird counter in the airport's arrival area.

International

You will find information such as travel details, e-ticket, and vendor or driver contact on “Your Orders” menu once your booking is confirmed.

1. The vendor has the right to cancel bookings due to force majeure (natural disasters) and also has the right to refuse passengers who are deemed unqualified. tiket.com is not responsible for these cancellations and rejections, and any payment made will be fully refunded.
2. Passengers are advised to anticipate early departure times, taking into consideration airport traffic conditions. Any delays during boarding caused by the passenger’s mistake are not tiket.com or the vendor’s responsibility.
3. If the reserved unit is not available, the vendor may replace it with a similar or higher model after obtaining the passenger’s approval.
4. Passengers are fully responsible for accidents and penalties resulting from excess passengers or cargo.
5. Passengers must comply with and adhere to the government’s policies regarding land transportation regulations.
6. tiket.com is not responsible for passenger delays arriving at the airport or destinations due to traffic or their own mistakes in choosing pickup times.
7. tiket.com is not responsible for accidents, losses, victims, and treatment. tiket.com’s scope of responsibility only extends to receiving information and giving Airport Transfers vendors suggestions in providing compensation to passengers.
8. tiket.com and the vendor are not responsible for any loss or damage to personal belongings during the trip or within the airport premises. Passengers are advised to safeguard their own valuables.
9. If there are problems and questions regarding bookings, please contact the halotiket at 0804 1500 878, WhatsApp 0858 11 500 888, or email cs@tiket.com.