HOUSE RULES Your hosts promise to do everything possible to make your stay in this property as pleasant as possible, provide any help necessary, and respect all relevant customs, practices and standards concerning private accommodation in rooms, apartments, studio apartments, holiday homes and campsites. Your hosts will make sure that the conditions in this property comply fully with the relevant Croatian laws and regulations and the requirements for the respective category of this property. In addition, the quality of this property meets the criteria of the "Kvarner Family" quality label. ~ The price of services for this property is publicly displayed and defined by a contract or reservation. ~ Final payment, by presenting the voucher, shall be made in travel agency on the day of arrival, if not otherwise stated in the reservation. ~ Accommodation and other agreed services are charged in advance according to the official price list. ~ Should you decide to cut short your holiday, you are still obliged to pay the agreed full booked price. ~ Before leaving, please present your host with an invoice confirming the payment of provided services. ~ To make your holiday, and also that of those who stay here after you, as pleasant as possible, we kindly ask you to use the property's inventory and equipment with all due care. ~ Guests who intentionally or accidentally damage the property, will have to reimburse the Landlord the full amount of the occurred damage. The Landlord can ask the guests to leave a deposit on their day of arrival. The deposit will be refund to the guests in its totality on the day of departure only if they leave the accommodation in the same status as they found it. If the Landlord request a deposit, the guests will be informed about it when receiving the booking. ~ The guests are kindly asked to take care of the accommodation and its furniture situated inside and outside of it. The guests are not allowed to move the furniture or to transport it to another accommodation, outside or to the beach (the kitchen chairs to the terrace, cutlery to another accommodation unit, towels or blankets to the beach, deck chairs from the swimming pool to the beach...). ~ While using this room, apartment, studio apartment, holiday home, or campsite, you are required to take care of the property's hygiene and cleanliness, and to dispose of household waste in accordance with the relevant local regulations. The Landlord are not required to clean and tidy up, or to take out the garbage during the whole stay of the clients.If you are staying in a room, your host will take care of its maintenance in the usual way. ~ The apartments are equipped with bed linen, towels, kitchen towels, accessories for cleaning and maintenance. Toilet paper and toiletries – available only upon arrival. The Landlord is required to change the towels twice and the bed linen once a week. ~ The guests are obliged to take care of their personal things and valuables left in the accommodation. The Landlord will not be responsible in case of any disappearance, we advise then the guests to always close the doors and windows when they go out. ~ The Landlord do not have the right to enter in the rented accommodation during the absence of the guests, except to stop damages or a danger occurring in the accommodation. In this case they have to inform the guests about it as soon as they come back at the accommodation. If the Landlord have any reason to believe that house rules are violated, the guests have to let them enter in the accommodation in order to check the situation. ~ On your day of arrival, we kindly ask you to enter the property after 2 p.m. ~ If the guests intend to arrive after 20:00 on the first day they have to inform the Landlord or the travel agency about it in order to avoid that the Landlord propose their accommodation to other guests, thinking that the first one gave up of the reservation. ~ On the day of departure the guests have to leave the accommodation the latest at 10:00, in order that the Landlord have time to prepare it for the next guests arriving at 14:00. The guests have the obligation to leave the accommodation in the same condition as they found it, tidy and undamaged. ~ Please observe quietness in the property and its immediate surroundings (corridors, terrace, courtyard, garden) between 10 p.m. and 8 a.m. Don’t disturb the host and his or her neighbours and other guests in the house. Please respect the night quiet so as to avoid unpleasant situations with the facility owner, their neighbours and the other guests in the house. ~ Pets may not be brought into the property without the permission of your host. Pets (dogs, cats, birds etc.) can stay in the property only if allowed by your host at a previously agreed price. Pets are allowed only with the permission of the Landlord and the travel agency. Bringing pets without prior announcement is not allowed, the Landlord and the travel agency have in this case the right to cancel the reservation. The guests are responsible for any damages caused by their pets, and have to clean the excrements left inside and outside the accommodation, as well as in the vicinity of the accommodation and on the beach. If it was agreed that the pets stay outside the accommodation the guests do not have the right to let them enter inside. ~ In the accommodation is not allowed, without the permission of the Landlord, to bring persons who are not users of accommodation. If any other persons that the one declare at the moment of the reservation are present in the accommodation, the Landlord and the travel agency have the right to cancel the reservation of all the guests. Guests staying in any accommodation that does not belong to the Landlord to not have the right to enter in their accommodation without their agreement. ~ It is not allowed to bring any weapon, inflammable or explosive substances and products with strong or unpleasant smell into the apartment ~ For your own safety, please do not bring into the property any other refrigerator, fan, cooker, heater or similar appliance due to possible non-conformity with existing installations and to avoid inappropriate energy consumption. ~ The use of any equipment or appliance not included in the price of the accommodation (barbecue, garage...) is possible only on agreement of the Landlord. ~ When the guests go out of the accommodation they have the obligation to close the parasols, switch off the lights and electrical appliances, close the gas and water. As well the guests are asked while they are outside not to leave the air-conditioning on if it is not necessary, and to close doors and windows while it is in use. It is not allowed to cool down food and drinks by leaving them under running water. It is forbidden to throw waste in the toilets or in any other place not predicted for this purpose like outside the house or in its vicinity. ~ Your host is obliged to register your stay in this property with the responsible authorities, as defined by the relevant Croatian laws. ~ On the day of departure, please let your host inspect the property used. Any eventual damage must be reimbursed on the spot. ~ When starting to use the accommodation it is assumed that the guests are familiar with the house rules and that they agree with their conditions and obligations. Any problem that cannot be solved on the spot with the Landlord or the travel agency will involve the intervention of the police or of the local tribunal. Complains will be considered only if reported during the stay. Subsequent complains will not be considered. ~ The Landlord and the travel agency can put an end to the reservation of the guests who do not respect house rules. In this case the guests will be charged for the entire amount of the reservation, regardless the shorter stay. ~ Please write your impressions into the guest book that is located in the property. Any complaints that are not entered into the guest book cannot be considered later. Your suggestions will help us further improve the quality of our service in future. ~ Thank you for choosing to stay in our property! We hope all your expectations have been met and that you have had a most enjoyable stay. ~ These house rules have been compiled in accordance with general practice in tourism and in full compliance with the requirements of the "Kvarner Family" quality system. Your host
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