Desaru Apartments

Take Note!
We are a short-stay management team, different from a hotel.

We’ll create a WhatsApp group and share the check-in instructions a few days before your arrival.
Kindly share a contact number that’s active on WhatsApp so we can reach you easily.
These instructions will include everything you need for a smooth and enjoyable check-in.

Keys card collection is at Desaru Utama Residence - Block A :
▪️ Security deposit RM200 (refundable if no loss or damage - Payment is COMPULSARY before check-in)
Payment must be made via Online Transfer / TNG eWallet ONLY
▪️ Self-check-in collect from mailbox
▪️ Guest detail is required and a copy of driving license / passport / NRIC is required
▪️ Complimentary one designated parking lot

Strictly follow the House Rules:
▪️ Only 2 access cards provided
▪️ No smoking inside the unit (penalty of RM200)
▪️ No pets allowed
▪️ Quiet after 10 pm
▪️ Please remove your shoes before entering the house
▪️ Please don't use towels as floor mats. Any stained bedsheets, duvet covers, pillows, or towels may need to be replaced, with costs between RM50 to RM200
▪️ If the toilet is found clogged due to disposal of trash or tissue into the bowl, a penalty of RM400 will be imposed.
▪️ An extra cleaning fee will be charged if the unit is left dirty (RM50 to RM100 depending on the condition after check-out)
▪️ No stickers on the walls for party events (penalty of RM200)
▪️ A RM200 penalty will be charged for each lost key card
▪️ Late check-out will incur a charge of RM50 per hour (subject to availability).