The Robertson Bukit Bintang

Bukit Bintang, Kuala Lumpur

Reviews

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1.8/5

BadFrom 10 reviews

5.0/517 Nov 2025

MD MAIN • Solo Trip

The room was very nice and tidy, and you could see all the sights of Kuala Lumpur, especially KLCC, from the room. The table on the balcony for coffee was excellent.

5.0/517 Nov 2025

MD MAIN • Solo Trip

The room was very nice and tidy, and you could see all the sights of Kuala Lumpur, especially KLCC, from the room. The table on the balcony for coffee was excellent.

1.0/520 Feb 2026

Justine • Couple Trip

Neglected to inform me that my room had been cancelled due to over booking. Not sure if room was cancelled due to the fact I wanted to pay on arrival as opposed to them taking money before I arrived. The online help system is no help at all stating could take up to 48 hours to get back to me. This was terrible not helpful at all once you’re standing on the side of the road not sure where to go or what to do made my arrival to KL very stressful when it didn’t need to be. The company needs to communicate better to make people have a better opportunity to find another location when you know you’ve overbooked.

1.0/520 Feb 2026

Justine • Couple Trip

1.0/524 Jan 2026

Yenny • Family Trip

Terrible. paid in advance 1 month ago, and they still gave away my rooms. I ended up walking around with my 14 year old at 11 pm looking for a place to stay. Even with 24 hours notice for the 2nd night they have given away my second night, so i had to find another hotel. Still dont have my refund.

1.0/524 Jan 2026

Yenny • Family Trip

1.0/530 Dec 2025

Kwang Sub

Made a reservation 2 months before the trip. Got an email from the accommodation that they were fully booked and cancelled the reservation on the day I was supposed to check in. Arrived at the venue at 3am without knowing. They just told me to contact Hotels.com and asked me to get a refund. Contacted the website and they just confirmed the refund. I had to book a room on my own at 8 or 9am. This is the worst experience and probably the worst nightmare that can happen to the tourists. This whole experience set the tone for the stay in KL and both the accommodation and the website, Hotels.com, wouldn't take the responsibility and were unreliable. If you ever consider booking a room at this venue through this website, think twice please

1.0/530 Dec 2025

Kwang Sub

1.0/515 Nov 2025

Martin • Couple Trip

Would not reccomend staying here I booked a “luxury suite” here via Expedia in October. The experience was extremely disappointing: Misrepresentation: This is not a hotel, but there is no indication of this during the booking process. The property was advertised as a "luxury suite", but the reality was far below expectations—grubby, poorly maintained, and lacking basic amenities, 1 towel, mismatched crockery. It matches the website pictures in layout only and not in quality. Security Issues: There is no reception desk & the key locker did not lock, the apartment electronic lock was disabled by a piece of metal screwed over the lock, and the owner admitted previous guests had not returned keys raising serious safety concerns. Stressful Experience & Poor Support: Despite repeated attempts to get check-in instructions, I received them only while boarding my flight!!. Expedia agents were unable to resolve the situation, at one stage starting a canclellation process, leaving me stressed and uncertain throughout the flight. We ultimately left after one night and booked alternative accommodation. Expedia’s initial response was to cite the property’s non-refundable policy, ignoring the misrepresentation and safety issues. After a lengthy process dealing with multiple people, I was finally compensated with a partial refund. I strongly advise caution when booking this apartment. Listings should be accurate, and customer support should prioritize traveler safety and well-being.

1.0/515 Nov 2025

Martin • Couple Trip