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Homes>Kuala Lumpur>Kuala Lumpur>Bukit Bintang>The Robertson Residence KL
Exterior & Views 1, The Robertson Residence KL, Kuala Lumpur
Bedroom 2, The Robertson Residence KL, Kuala Lumpur
Bathroom 3, The Robertson Residence KL, Kuala Lumpur
Others 4, The Robertson Residence KL, Kuala Lumpur
Others 5, The Robertson Residence KL, Kuala Lumpur
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General Info
Reviews
Location
Accommodation Rules
About
Apartment
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The Robertson Residence KL

Bukit Bintang, Kuala Lumpur

Reviews

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2.4/5
BadFrom 10 reviews
5.0/517 Nov 2025
MD MAIN
The room was very nice and tidy, and you could see all the sights of Kuala Lumpur, especially KLCC, from the room. The table on the balcony for coffee was excellent.
5.0/517 Nov 2025
MD MAIN
The room was very nice and tidy, and you could see all the sights of Kuala Lumpur, especially KLCC, from the room. The table on the balcony for coffee was excellent.
4.0/518 Sep 2025
Robert • Couple Trip
Checkin was a painno offfice
4.0/518 Sep 2025
Robert • Couple Trip
Checkin was a painno offfice
1.0/530 Dec 2025
Kwang Sub
Made a reservation 2 months before the trip. Got an email from the accommodation that they were fully booked and cancelled the reservation on the day I was supposed to check in. Arrived at the venue at 3am without knowing. They just told me to contact Hotels.com and asked me to get a refund. Contacted the website and they just confirmed the refund. I had to book a room on my own at 8 or 9am. This is the worst experience and probably the worst nightmare that can happen to the tourists. This whole experience set the tone for the stay in KL and both the accommodation and the website, Hotels.com, wouldn't take the responsibility and were unreliable. If you ever consider booking a room at this venue through this website, think twice please
1.0/530 Dec 2025
Kwang Sub
Made a reservation 2 months before the trip. Got an email from the accommodation that they were fully booked and cancelled the reservation on the day I was supposed to check in. Arrived at the venue at 3am without knowing. They just told me to contact Hotels.com and asked me to get a refund. Contacted the website and they just confirmed the refund. I had to book a room on my own at 8 or 9am. This is the worst experience and probably the worst nightmare that can happen to the tourists. This whole experience set the tone for the stay in KL and both the accommodation and the website, Hotels.com, wouldn't take the responsibility and were unreliable. If you ever consider booking a room at this venue through this website, think twice please
1.0/515 Nov 2025
Martin • Couple Trip
Would not reccomend staying here I booked a “luxury suite” here via Expedia in October. The experience was extremely disappointing: Misrepresentation: This is not a hotel, but there is no indication of this during the booking process. The property was advertised as a "luxury suite", but the reality was far below expectations—grubby, poorly maintained, and lacking basic amenities, 1 towel, mismatched crockery. It matches the website pictures in layout only and not in quality. Security Issues: There is no reception desk & the key locker did not lock, the apartment electronic lock was disabled by a piece of metal screwed over the lock, and the owner admitted previous guests had not returned keys raising serious safety concerns. Stressful Experience & Poor Support: Despite repeated attempts to get check-in instructions, I received them only while boarding my flight!!. Expedia agents were unable to resolve the situation, at one stage starting a canclellation process, leaving me stressed and uncertain throughout the flight. We ultimately left after one night and booked alternative accommodation. Expedia’s initial response was to cite the property’s non-refundable policy, ignoring the misrepresentation and safety issues. After a lengthy process dealing with multiple people, I was finally compensated with a partial refund. I strongly advise caution when booking this apartment. Listings should be accurate, and customer support should prioritize traveler safety and well-being.
1.0/515 Nov 2025
Martin • Couple Trip
Would not reccomend staying here I booked a “luxury suite” here via Expedia in October. The experience was extremely disappointing: Misrepresentation: This is not a hotel, but there is no indication of this during the booking process. The property was advertised as a "luxury suite", but the reality was far below expectations—grubby, poorly maintained, and lacking basic amenities, 1 towel, mismatched crockery. It matches the website pictures in layout only and not in quality. Security Issues: There is no reception desk & the key locker did not lock, the apartment electronic lock was disabled by a piece of metal screwed over the lock, and the owner admitted previous guests had not returned keys raising serious safety concerns. Stressful Experience & Poor Support: Despite repeated attempts to get check-in instructions, I received them only while boarding my flight!!. Expedia agents were unable to resolve the situation, at one stage starting a canclellation process, leaving me stressed and uncertain throughout the flight. We ultimately left after one night and booked alternative accommodation. Expedia’s initial response was to cite the property’s non-refundable policy, ignoring the misrepresentation and safety issues. After a lengthy process dealing with multiple people, I was finally compensated with a partial refund. I strongly advise caution when booking this apartment. Listings should be accurate, and customer support should prioritize traveler safety and well-being.
1.0/524 Sep 2025
Verified traveler • Couple Trip
ドアの鍵は壊れているので、鍵は掛からない。上部に取り付けてあるドアフックのみ。WifiはLocalのUnifiが設置されているがアクセスポイントに問題があり、繋がらない、部屋の枕やベッドシーツ、その他のシーツ諸々が悪臭を放ちクリーニングはされていない。ダブルブッキングが起こった理由かは定かではないが、初日から泊まることができず予定の日数の約半分を別の提示された7.5km離れたコンドへ泊まる（通常の旅行者では行きにくいところ）。オーナーは明らかに現地人ではないのでやり取りに違和感がある。レスポンスが遅い、言い訳などが顕著に目立つなど。 総評は悪いですが、この部屋だけに関することなのでほかの部屋はきれいだと思います。立地は問題なしです。
1.0/524 Sep 2025
Verified traveler • Couple Trip
ドアの鍵は壊れているので、鍵は掛からない。上部に取り付けてあるドアフックのみ。WifiはLocalのUnifiが設置されているがアクセスポイントに問題があり、繋がらない、部屋の枕やベッドシーツ、その他のシーツ諸々が悪臭を放ちクリーニングはされていない。ダブルブッキングが起こった理由かは定かではないが、初日から泊まることができず予定の日数の約半分を別の提示された7.5km離れたコンドへ泊まる（通常の旅行者では行きにくいところ）。オーナーは明らかに現地人ではないのでやり取りに違和感がある。レスポンスが遅い、言い訳などが顕著に目立つなど。 総評は悪いですが、この部屋だけに関することなのでほかの部屋はきれいだと思います。立地は問題なしです。

Popular Facilities

Swimming Pool
Swimming Pool
Parking
Parking
Elevator
Elevator
Accessible Facilities
Accessible Facilities
Free Parking
Free Parking
Kitchen
Kitchen
Balcony
Balcony
Hair Dryer
Hair Dryer
Workspace
Workspace
Refrigerator
Refrigerator

Sports & Recreation

3
Garden
Rooftop
Children's Pool

Public Facilities

4
Accessible Parking
Elevator/Lift
Hot Spring/Onsen
Parking (Free)

Other Facilities

1
Entertainment Area

Accesibility

1
Wheelchair Accessible

In-room Facilities

1
Outdoor Furniture

Location

See maps
maps
2 Jalan Robertson, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MY
All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure
Check-in3:00 PM-midnight
Check-out23:30

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has not indicated whether there is a smoke detector on the property
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. The host will greet guests on arrival. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.

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Want to check in early? Fill out the Special Requests form on the booking page.

More Policies
  • Pool access available from 6:00 AM to 10:00 PM.

About The Robertson Residence KL

The Robertson Residence KL Location
A stay at The Robertson Residence KL places you in the heart of Kuala Lumpur, within a 15-minute walk of Berjaya Times Square and Jalan Alor. This golf apartment is 0.6 mi (0.9 km) from Petaling Street Market and 2 mi (3.2 km) from KLCC Park.

The Robertson Residence KL Facility and Service
Dip into one of the 15 outdoor pools or enjoy other recreational amenities, which include hot springs.

The Robertson Residence KL Rooms
Make yourself at home in one of the 4 air-conditioned rooms featuring kitchens with microwaves and dishwashers.

Room Type and Price

Fri, 05 Jun 2026 - Sat, 06 Jun 2026 (1 night)
1 Room, 1 Adult, 0 Children