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Exterior & Views 1, Rakuten STAY Hakone Susuki Grass Fields, Hakone
Sport & Beauty, Rakuten STAY Hakone Susuki Grass Fields, Hakone
Bedroom 3, Rakuten STAY Hakone Susuki Grass Fields, Hakone
Bathroom 4, Rakuten STAY Hakone Susuki Grass Fields, Hakone
Food & Drinks 5, Rakuten STAY Hakone Susuki Grass Fields, Hakone
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Aparthotel

Rakuten STAY Hakone Susuki Grass Fields

Hakone, Kanagawa

The Fun Awaits

Perfect for nature lovers
Perfect for nature loversOnly 1.1 km to Hakone Shisseikaen and 1.7 km to Little Prince Museum
Near shopping centers
Near shopping centersOnly 3 km to Owakudani Kurotamagokan
Nice location! Near public transport
Nice location! Near public transportOnly 4.9 km to Hakone Tozan Cable Car

Reviews

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4.6/5
FantasticFrom 20 reviews
5.0/523 Jun 2026
Russell • Family Trip
We stayed in 12 different hotels during our trip to Japan and I think we all agreed this one was our favourite! It’s in such a quiet and beautiful area. The apartments are so new and beautiful. Every detail has been thought of. They are spacious, clean, modern and beautiful! Kitchen is amazing. Could cook full meals there if you wanted to. The beds are big and comfortable with a bed each. One bedroom can be completely closed off from the main living area, which was wonderful. Having a washer/dryer was wonderful and so handy. The beautiful nature view from the balcony was so peaceful and relaxing. But the thing that took it over the top for us was the private onsen. That was hands down the cherry on the top. We all absolutely loved that, using it morning and night. We wanted to come home and install one in our house. The only problem we had with this stay was that check in is done via an iPad (no staff on site) and this is reliant on you having received an email a day or two earlier with access information. We never received that email, so it make check in quite drawn out and tedious as we had to access remote help twice using the central iPad. Frustrating, but we got there. Not sure if maybe that system could be done a little differently. Anyway, other than that it was a fabulous stay and we would most definitely stay here again.
5.0/519 Jun 2026
Jamie • Family Trip
Loved this stay, it's in a quiet area close to a bus. But get the free pass if staying here to reduce costs of the bus. The only concern is how thin the walls are, we could hear our neighbours and they knocked on our door to ask us reduce noise. Overall a nic stay.
5.0/57 Jun 2026
Audrey • Family Trip
Plenty of space for this apartment for our family of 5. The personal hot spring tub in the toilet is also a first for us (unique) and check-in process was quite easy and seamless. Kitchen was well equipped. As we only stayed for 2 nights I cant comment on housekeeping. On-site parking is available. Only suggestion - would be better if there were more signage to the property as the last stretch of road was gravel road and we were initially not sure about turning in. Overall, would recommend and we would visit again :)
5.0/517 Apr 2026
Yuan Zhi • Trip with Friends
Exceptional stay. The amenities are wonderful. They have a fully stocked kitchen with a rice cooker, oven, hot water kettle, coffee maker, stove, pans, plates, cups etc. The outdoor balcony has an electric grill. There is a spring water bath that can fit 2. This place would be even more amazing in the autumn when the Susuki grass fields are visible. Lawson about 2 min walk away and FamilyMart about 15 mins walk.
5.0/529 Mar 2026
Kyoko
キッチンにはひと通りの調理器具が揃っていました。なべ(大中小)、フライパン、ザル、ボウル、おたま、フライ返し、トング等、ストレスなく、自宅同様に調理できました。流しには、スポンジ、食器用洗剤もあり、食洗機用の洗剤も完備されてました。使い捨てダスター、キッチンペーパーもあり、台布巾として使用可能です。食器類も十分にあります。テラスでバーベキューをしましたが、バーベキューグリルは、炭不要なホットプレートタイプでした。火力も強く、短時間で美味しくお肉、野菜を焼くことができました。
5.0/510 Mar 2026
Juliana • Couple Trip
非常之好的一次體驗
5.0/57 Mar 2026
Nailani • Family Trip
First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room was… pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view.
5.0/518 Jan 2026
Wayne • Trip with Friends
Excellent
5.0/514 Jan 2026
Maya • Family Trip
全ての設備、サービス、価格に大満足。
5.0/526 Dec 2025
Luisa • Family Trip
Room was comfortable and clean.
5.0/522 Dec 2025
Chundru • Family Trip
Excellent
5.0/521 Nov 2025
mark
clean room, amenities, friendly helpful people, location, spacious room(s) mineral hot spring room, kitchen, bedroom very comfortable. Thank you!
5.0/515 Nov 2025
木村 • Family Trip
清潔感があって非常に良かったです。
5.0/51 Nov 2025
VERA NATHALIA
部屋の雰囲気がいい
5.0/521 Oct 2025
Tzu-yu
超棒更超級乾淨
4.0/514 Jun 2026
Shi hui
It’s a nice stay for family the only point to highlight was the staircase to second level might be a concern for elderly and luggage to be carried. It was clean, spacious with washing machine. All the essential are available. Great stay for 3 nights.
4.0/520 Feb 2026
Todd • Family Trip
Check-In staff are rude, but the cleaning staff did an excellent job maintaining the property. Amenities are good and the onsen is great! My only issue is with the check-in staff being rude and the poor sound level between the top and bottom units. You can hear the people walking all day long in the upstairs units. Recommend the property for a relaxing trip.
3.0/521 Jun 2026
黒河 • Family Trip
上の階の足音がかなり響き、夜や早朝に目が覚めることがありました。建物の構造上かもしれませんが、防音面は改善していただけると嬉しいです。
3.0/511 Feb 2026
MASAKAZU • Family Trip
部屋の設備や特に風呂はとても気に入ってて、いつもRakutenstayを使ってます。今回は初めてここを利用しましたが、上の部屋の子供の走る音みたいなのがかなりうるさかったのがとても残念でした。
2.0/53 Jun 2026
Shad • Couple Trip
Beautiful room and property! I didn'teave a 5 star review because of how the host handled and incoming Typhoon on our last night there. We called the host to ask if in the event of an emergency we could stay an extra night (and pay for it). The host told us because our room was already booked by another group that we would have to switch rooms - we were fine with that. Because it would be a new booking we wouldn't be able to check into our new room until 3pm. Even though almost all the rooms were vacant. They said we would have to wait for 5 hours after we checked out at 10am before we could check in again at 3pm - all of this is during a potential Typhoon. Thankfully, the typhoon wasn't as bad as expected and we got out early. Hopefully in the event of an actual emergency the host will treat guests with more compassion than we were treated.

Location

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1246-80 Rokurobee, Sengokuhara,, Hakone, Kanagawa, JP
All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Announcement

Only minors under the age of 18 are not allowed to stay
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Check-in Procedure
Check-in3:00 PM-10:00 PM
Check-out10:00

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has not indicated whether there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

There is no front desk at this property. This property doesn't offer after-hours check-in. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.

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Want to check in early? Fill out the Special Requests form on the booking page.

More Policies
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

About Rakuten STAY Hakone Susuki Grass Fields

Rakuten STAY Hakone Susuki Grass Fields Location
Located in Hakone (Sengokuhara), Rakuten STAY Hakone Susuki Grass Fields is within a 10-minute drive of Lake Ashi and Ōwakudani. This aparthotel is 4.4 mi (7.2 km) from Hakone Kowakien Yunessun and 8.5 mi (13.7 km) from Gotemba Premium Outlets.

Rakuten STAY Hakone Susuki Grass Fields Rooms
Treat yourself to a stay in one of the 20 individually furnished guestrooms, featuring heated floors. Kitchens are outfitted with full-sized refrigerators/freezers, stovetops, and microwaves. Complimentary wireless internet access is available to keep you connected. Conveniences include coffee/tea makers and rice cookers.

Room Type and Price

Thu, 24 Sep 2026 - Fri, 25 Sep 2026 (1 night)
1 Room, 1 Adult, 0 Children