- The use of additional services, ancillary facilities, and other options may be subjected to availability, the weather, or the conditions of the property, and the resulting fee cannot be refunded.
- All children and infants, regardless of age, are considered the same as adults, and if the maximum number of guests per room exceeds, you may pay an additional fee or not allowed to stay even if the reservation is completed in Agoda.
- Guests may not be allowed to enter depending on the number of guests, age, gender, and pets, so please check with the property in advance.
- Special requests may vary depending on the circumstances.
- The property is non-smoking. The guest is responsible for the cost, damages and liability of smoking.
- Reservations may not be available or canceled depending on the reservation status after purchase. Please make sure to check whether the reservation is confirmed or not after purchasing. If you cancel due to this reason, you can get a 100% refund even on the day of the reservation, and other compensation is not possible, so please make sure to check whether the reservation is confirmed.
- If you have any other questions or want to deliver, please contact the property directly to process it accurately and quickly.
[Important note]
- If you purchase or stay after 08:00 PM, please contact the property.
[Notice]
If guests check-in or payment is scheduled to occur after 08:00 PM (Korean time), please make sure to call the "Accommodation Contact Number" directly.
[Common Information]
ᄆ When making a reservation, it is essential to provide the correct phone number and email address. This information allows the property to contact guests for property details and check-in instructions (both face-to-face and non-face-to- face).
ᄆ If guests do not provide or enter incorrect contact information during the reservation, kindly forward the correct details along with a copy of the reservation confirmation or details to the property promptly.
ᄆ The property cannot be held responsible for any issues arising from the absence or inaccuracy of contact information.
ᄆ For check-ins after 08:00 PM (Korean time) on the arrival day, it is necessary to contact the property in advance to arrange the check-in time and procedure.
ᄆ Each property has varying options, statuses, and charges for services, facilities, and payment methods. Therefore, please confirm directly with the property before check-in.
ᄆ Usage of additional services, facilities, or other options may be subject to restrictions based on weather or property conditions on the day of use. Refunds for property costs due to such limitations are not possible.
ᄆ Regardless of age, all children and infants are considered adults concerning room occupancy. Exceeding the maximum guest limit may result in additional fees or entry denial, even for reservations made through Agoda.
ᄆ Special requests are subject to variability based on individual property policies and circumstances.
ᄆ Smoking is prohibited within the property premises. Guests will be held responsible for any costs, damages, or liabilities resulting from smoking.
ᄆ For smooth operation and comfortable use of the accommodation, we highly recommend familiarizing the terms and conditions stated at the time of reservation confirmation.
[Property Instruction]
- When you make a reservation and check-in (face-to-face/ non face-to-face) information, you must enter the correct phone number and e-mail to contact the customer.
- If you did not fill contact number by mistake, please send your contact information and a copy of the reservation confirmation to the property as soon as possible.
- The accommodation will not be responsible for any problems caused by not writing down your contact information or typing it incorrectly.
- If you check in after 06:00 PM (KST) on the day of check-in, you must contact the property directly in advance to discuss the check-in time and method.
- There may be additional charges for additional services in the accommodation, access to facilities, and other options, even if it is not listed on the sale page.
- The types and status of other options, such as additional services and auxiliary facilities, usage fees, and payment methods vary by properties, so please check directly with the property before checking in.
ᄆ For any further inquiries or information, communicate directly with the property for accurate and prompt assistance.
ᄆ Note that contacting the property through the 'Contact the property' feature within the Agoda website or app is not available. Reach out to the property or Agoda's customer service center for assistance.
See more
