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Bedroom 1, Gennoya, Shinjuku
Exterior & Views, Gennoya, Shinjuku
Bathroom 3, Gennoya, Shinjuku
Others 4, Gennoya, Shinjuku
Others 5, Gennoya, Shinjuku
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Apartment
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Gennoya

Shinjuku, Tokyo

The Fun Awaits

Family Guests’ Favorite
Family Guests’ FavoriteThis place is chosen by families as their favorite and has a rating of 4.429.
Guests Like the Location
Guests Like the LocationThe location was rated 4.4 by the guests who stayed here.

Reviews

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4.4/5
GoodFrom 21 reviews
5.0/55 Apr 2026
Ana Liza • Family Trip
Close to public transportation. Clean. Quiet and safe. Good communication with the staff. No lift be mindful of your luggage, but not high floors, easy access. Close to the shops and restaurants. Our stay was very pleasant. Thank you.
5.0/53 Apr 2026
Jiayuan • Family Trip
Location is excellent with 7-11 and one subway within 5 mins walk. Only one stop away from the Shinjuku Gyoen National Garden that is a famous spot for sightseeing Cherry Blossoms. We stayed on the 3rd floor so super quiet. I’ve got quick response for all my queries. Highly recommend it for families travelling to Tokyo.
5.0/56 Mar 2026
virginia • Family Trip
its a 5 min walk from the main train station, clean hotel and convenient location with a lot of things to do and see. We loved the stay.
5.0/520 Nov 2025
KENNETH
Location was great - very good value for money.
5.0/529 Oct 2025
Loi • Family Trip
Love the cleaniless. Easy to walk to food store.
5.0/528 Oct 2025
MINSU • Family Trip
없음
5.0/519 Oct 2025
Daniel
Loved our stay. Close to the station and places to eat.
5.0/512 Oct 2025
Shirley • Family Trip
We had a great stay here. Everything working fine. Self check-out made it easier. It’s close to the train station also.
5.0/523 Sep 2025
Gideon • Family Trip
Great self service hotel. Great for a family although keep in mind it is one big room, so difficult to enjoy the place once our kids were asleep. Room 5 or 6 are the best, because in the lower rooms the sound of people walking (jumping!) above can keep you awake at night. Excellent washing machines
5.0/521 Sep 2025
かずたか • Family Trip
駅からも近く、非常に便利でした。 部屋も静かで過ごしやすかったです。 ゲームのコントローラーがあったのですが、 使い方がよくわからなかったです。 結果的には大満足でした。
5.0/510 Sep 2025
youngjae • Trip with Friends
주변이 주택가라 조용합니다.. 근처 편의점도 있고 지하철역도 가깝고 다 만족했습니다.
5.0/527 Aug 2025
Yi Hong • Family Trip
This place is near subway station and lots of convenient stores.
5.0/527 Jul 2025
Sunshine Nemy • Family Trip
We had a nice stay at this place. Staff very friendly and helpful. Responds to messages promptly. They let us check in 2 hrs early as long as no prior tenants on the check in day. Place is conveniently located to a train station, food places and shopping.
5.0/526 Jul 2025
Takashi
Good!
4.0/55 Apr 2026
Phoebe • Family Trip
Hotel is in a great location. Very close to the train station and buses. No cutlery. Poor quality towels. Very comfortable beds. Great restaurants in the area. We enjoyed our time here.
4.0/510 Mar 2026
Jennifer • Family Trip
Perfect location close to Metro. Small but understandable for the price. There is a stove top and microwave but zero dishes (some paper cups and a frying pan and large stirring utensils only). lacks a clothes drying location as the dryer doesn't get clothes very dry. Onsite laundry. they only send you the code for the door the day before- so don't stress about not having it. Quick response time to questions.
4.0/525 Feb 2026
Evelyn • Family Trip
Good budget accommodations. Appreciated the fridge, freezer, hot plate and other amenities. Rooms were a decent size and had lots of beds for our family.
4.0/58 Jan 2026
Charis • Family Trip
Convenient location, close to metro and convenience store, plenty of bedding for a family of 5.
1.0/519 Jan 2026
Wing Tak • Family Trip
於入住前一個月已提前提出取消,物業位於新宿御苑一帶、交通便利、旅遊旺季,加上通知時間充足,按一般市場情況重新出租並不困難。基於此類條件,業主通常會考慮全額或按比例退款,這亦是合理期待。 然而,屋主堅持以條款為由拒絕任何退款,但同時又多次催促我盡快確認取消,以便其重新放租。此處理方式前後矛盾,只照顧自身利益,卻要求旅客承擔全部風險,令人難以接受。 整體溝通缺乏彈性與誠意,只選擇性引用對自己最有利的部分,完全無視合理商業判斷及基本公平性。這次經驗令人非常失望,也提醒其他旅客預訂前要審慎考慮。 I requested a cancellation more than one month before the stay. Given the property’s location near Shinjuku Gyoen, its convenience, the peak travel season, and the early notice provided, it is objectively reasonable to expect that the listing could be rebooked without difficulty. Under such circumstances, most hosts would offer a full or partial refund, which is a fair and common practice. However, the host insisted on refusing any refund strictly based on the policy, while repeatedly urging me to confirm the cancellation so the listing could be re-rented immediately. This contradictory behaviour protects only the host’s interests and places all risk on the guest, which is extremely disappointing. Communication throughout the process lacked flexibility and goodwill. The host selectively relied on terms favourable only to themselves while ignoring basic fairness and reasonable business judgment. Overall, this experience was unsatisfactory, and future guests should take note before booking.
1.0/511 Jan 2026
Seiya • Family Trip
テレビが映らなくて残念でした

Location

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maps
4-3 Aizumicho, Tokyo, Tokyo, JP
All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure
Check-in3:00 PM-11:00 PM
Check-out10:00 AM

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Onsite parties or group events are strictly prohibited
  • Long-term renters welcome
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
  • This property is professionally cleaned

There is no front desk at this property. This property doesn't offer after-hours check-in. Guests will receive an email within 7 days before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. Information provided by the property may be translated using automated translation tools.

See more

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

About Gennoya

Gennoya Location
With a stay at Gennoya in Tokyo (Shinjuku), you'll be within a 5-minute drive of Tokyo Imperial Palace and Shinjuku Gyoen National Garden. This guesthouse is 3 mi (4.8 km) from Shibuya Crossing and 3 mi (4.9 km) from Tokyo Dome.

Gennoya Rooms
Make yourself at home in one of the 6 guestrooms featuring refrigerators and flat-screen televisions. Cable programming and video-game consoles are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and microwaves.

Room Type and Price

Tue, 14 Jul 2026 - Wed, 15 Jul 2026 (1 night)
1 Room, 1 Adult, 0 Children