■ About Food Allergies
From stays on Tuesday, July 1, 2025, the method of providing meals to guests with allergies to the 28 specified ingredients will be changed.
Guests with allergies to any of the 28 specified ingredients can request a "low-allergen menu." If you wish to request this, please indicate so in the remarks column.
・We are unable to accommodate requests regarding specific ingredients or cooking methods.
・Applications for the "low-allergen menu" must be made at least two days in advance. Thank you for your understanding.
・We are unable to accommodate allergies to ingredients other than the 28 specified items, changes to ingredients due to medication or pregnancy, or dislikes of certain foods.
For more details, please check the official website.
Guests who reserved a room with dinner must check in before 08:00 PM or dinner cannot be served and no refund provided.
In-room amenities will be provided in lobby. Please reach out to hotel staff.
Pets are strictly not allowed at the property.
Restaurants around the area are limited and may close early in the evening. Dining options may be difficult to find after 05:00 PM.
This property do not offer vegetarian , vegan , pescatarian and halal food.
This property offer meals based on Seafood (Japanese-style Kaiseki).
Notice of Implementation of Low-Allergen Meal Provision
Starting from stays on Tuesday, January 14, 2025, the method of providing meals to guests with allergies to the 28 specified ingredients will be changed. This notice is intended for all guests with food allergies, including those who have stayed with us in the past, so please be sure to read it carefully. *For reservations made by November 30, 2024, for stays on or after January 14, 2025, we will be contacting guests regarding the changes in allergy accommodations. If you have any questions, please let us know. For more details, please check our official website.
Shuttle service from Kowakudani Station on the Hakone Tozan Line is available from 14:00 to 17:00. (Operates every 10-15 minutes with a dedicated van)
No reservation is required. Please wait at the exit of Kowakudani Station.
For those outside the above hours, please contact property.
The shuttle service is available until 21:00. Property cannot provide shuttle service after 21:00. Thank you for your understanding.
For return trips, please inform the front desk on the day of your departure.
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