Homes>Johor>Johor Bahru>Plentong>1Tebrau Premium Suites by 12stay

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General Info

Reviews

Location

Accommodation Rules

About

Apartment

1Tebrau Premium Suites by 12stay

Plentong, Johor Bahru

Reviews

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2.8/5

OkayFrom 12 reviews

5.0/521 Oct 2017

Siti • Family Trip

The check in experience was very bad. Thete is noone at the receptions. Been waiting and calling for a long time. The receptionist came 30 minutes later. Like what??!! While preparing to check in, there is no room for us. How can it be??? Im very mad! And, it tooks another 30min to settle. Meanwhile the receptionist were calling his dont know who? Than, we got a room. He mention the system is not updated. lol!! Averall, the stay was very gopd. I love the decor of the room, amenities, cleanliness and its a safe stay. There are 24hour guards. So no worry. Would surely be back. But, pls be more updated and have a good customer service. Hope our next visit will be smoother. Thank you

4.0/521 Nov 2018

Alvin

Great but not provided drinking water.

4.0/528 Dec 2017

Verified traveler • Family Trip

It really felt comfy and it just felt like home. The only downside was the location, there wasn’t any toiletries like shampoo, toothbrush. It will also be good if there’s washing machine and a hair dryer.

4.0/527 Dec 2017

Alice • Family Trip

The stay at tebrau premium is nice . Donald, the management staff is wonderful. Overall, we have a good experience for the stay. Will go back to stay again.

4.0/51 Dec 2017

boon huat • Family Trip

Overall all good , but my family feel haunted , we booked few rooms

3.0/516 Apr 2019

Verified traveler • Trip with Friends

Only 1 access card provided, very cumbersome when going in and out of property. Should consider providing 2. No toilet paper. Other amenities provided OK. Pool was fabulous. 1 security guard said use of sunblock not allowed? Find this ruling really weird.

3.0/517 Nov 2017

Verified traveler

The stay was ok................................................

2.0/510 Jan 2020

Kumi • Solo Trip

The door knob was broken and removed off, which staff was mentioning? But it was still inconvenient. The bathroom smelled pretty bad and wet all over when I checked in the room, which was around 9pm. Towels were very thin like a towel for window cleaning. I didn’t feel cleanness and would not be choosing this room over another 1BR on the north tower bldg.

2.0/519 Oct 2017

SyakimIzzRara

I arrive by 3.pm to check in but no one or no counter to check in. Since the facilities is new, the lobby, elevator and walkaway is still under construction. No assistance for check in and i have to wait almost 1 hour to get my room. The parking also is payable. Not enough access card to enter and the security cant speak english or malay. There was only one person whose doing all the runners. Thanks to him.

1.0/58 Jan 2018

Leonard • Family Trip

It was a disaster from the checking in till when I got the room. Everyone from the security guard to the guy in charge was rude. Communication was a nightmare. No toiletries were provided, even no toilet paper. Toilet was dirty. No remote controls for the aircon, batteries missing from the tv remote, no thrash bin or bag, no utensils in the kitchen. NOTHING WAS PROVIDED AS WHAT WAS INDICATED IN THE ROOM DESCRIPTION DETAILS.

1.0/55 Jan 2018

Miss J

We checked into the Apartment Unit No. 1401 North Tower at 11pm after a tiring day and we were horrified to find that the whole place was not cleaned after the previous tenant moved out. All the rubbish bags were still on the floor, baby diapers inside the toilet, bathroom were not clean, beddings were not fixed / changed and full with hair, floor was dusty, and one of the bedroom floor was covered by water. We kept calling the Owner for 1 hour but no answer, sent him messages and the photos of the house condition, not a single reply. Obviously he knew about this and was trying to avoid us. Very disappointed with such service. Feel cheated.

1.0/511 Dec 2017

Peter

I could not check in at all as I did not make pre arrangement. When I reached the hotel and called the service staff, there is no answer and left me stranded at the hotel. It was already almost 12 midnight.

Popular Facilities

Swimming Pool

WiFi

Luggage Storage

Accessible Facilities

Hair Dryer

Kitchen

Ironing

Living Room

Refrigerator

Sports & Recreation

Garden

Fitness Facilities

Arcade/Game Room

Children's Pool

Public Facilities

Elevator/Lift

Parking (Free)

Hotel Services

Luggage Storage

Other Facilities

Grocery/Convenience Store

Smoking Area

Accesibility

Wheelchair Accessible

Connectivity

Free WiFi

Location

See maps

View on maps

Block B0118, Residence at 1 Terbrau, Jalan Terbrau, Off Taman Seri Setanggi, Johor Bahru, Johor, MY

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Announcement

Following the Tourism Tax Act 2017, all foreign tourists staying at any accommodation in Malaysia are subject to a tourism tax of MYR 10 per room per night. Other city tax or heritage fees might apply according to the local government’s regulation.

Check-in Procedure

Check-in3:00 PM-9:00 PM

Check-out12:00 PM

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

The front desk is open daily from 10:00 AM - 8:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

No pets and no service animals are allowed at this property.
The property is professionally cleaned.

About 1Tebrau Premium Suites by 12stay

1Tebrau Premium Suites by 12stay Location
With a stay at 1Tebrau Premium Suites by 12stay in Johor Bahru (Central District), you'll be within a 5-minute drive of KSL City Mall and Johor Bahru City Square. This apartment is 14.6 mi (23.5 km) from LEGOLAND® Malaysia and 2.6 mi (4.2 km) from Komtar JBCC.

1Tebrau Premium Suites by 12stay Facility and Service
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. This apartment also features complimentary wireless internet access and an arcade/game room.

1Tebrau Premium Suites by 12stay Rooms
Make yourself at home in one of the 25 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and microwaves. 40-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and electric kettles, and housekeeping is provided on request.

Restaurant and Cafe
Grab a bite from the grocery/convenience store serving guests of 1Tebrau Premium Suites by 12stay.

Room Type and Price

Tue, 18 Aug 2026 - Wed, 19 Aug 2026 (1 night)

1 Room, 1 Adult, 0 Children