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Apartment

Family Apartment At Times Square

Bukit Bintang, Kuala Lumpur

Reviews

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2.6/5

OkayFrom 19 reviews

5.0/55 Oct 2025

Muhammad • Solo Trip

Good service & the location was amazing.

5.0/521 Dec 2024

Shah • Trip with Friends

Love the awesome location, room was excellent, cleaned, huge, room nearby elevator. But unfortunately car parking @LG was too expensive, it should free parking for hotel guests. Please review, thank u.

5.0/57 Dec 2024

Johirul

The room is great with comfortable beds, clean toilet, a kitchenette, wardrobe space and even a tiny dinning area. I loved that there was a water dispenser and even plates, cups and cutleries provided. Everything was great.

5.0/528 Sep 2024

Chandra Kasiwi • Family Trip

Pemiliknya agak cuek

5.0/51 Sep 2024

Kiyoko • Family Trip

チェックインの仕方で色々な方に親切に助けていただきました。そのへんは改善して欲しいところですhが、ショッピングモールとつながっているので便利です。お部屋広さは十分ありますが、設備的に古さはあるけど支障ない程度。人それぞれですが… ただ、毎日ルームクリーニングしていただけます。価格を考えれば合格点です。またお世話になると思います。

4.0/523 Jan 2025

Verified traveler • Couple Trip

Great location. Easy to move around the city. Good publuc transport links. Difficult to contact the person in charge for checking in. Not enough utensils in kitchenette. No instructions for use of little oven (nit an issue for us). Shower head needs attention.

3.0/53 Jan 2026

Nicola • Family Trip

Good air con , room a bit dated but perfectly useable .

3.0/518 Jun 2025

Faridah • Family Trip

It was ok

2.0/525 Apr 2026

Samuel Joseph • Solo Trip

Overall, the room was excellent but communication was the worst. I had to go for months without being able to communicate with the apartment owner nor any front desk for information regarding checkin, mail, amenities, etc. Imagine having an important vacation coming up and not knowing if you were even going to have a place to stay in a distant unknown country until you got there! That's what happened! Expedia should not have this as a listing. The apartment owner/host would not respond by phone nor expedia messages beforehand. In fact, there is no reception, just security guards who usually reject packages sent to you so you can't get your mail. I was able to check in after contacting the "agent" who could speak a little English and is a nice guy, and the hotel room was excellent (except the smell of the bathroom) but it's not really worth the long term fear of something going wrong. AC worked, no stove, included a mini fridge, microwave, shower, bathtub, toilet, 2 sinks, kitchenette, tv with some channels (mostly Malay), very hot/cold water, and some other stuff in the eastern building. Expedia would not respond in this situation which was terrible service even after talking to many agents to switch hotels! I guess it's 5 stars because of being next to the mall and a theme park but not because of the room itself so be careful on the rating. The security guards could not really speak english, so have your phone ready to translate to Malay also. Not that recommended of a hotel

2.0/526 Dec 2024

AS • Family Trip

Ternyata ada biaya tambahan service cleaning dipotong dari uang deposit tanpa di komfirmasi. Kamar yg di pesan tidak sesuai. Bed nya yg dipesan 1 king dan 3 twin, tapi realitanya 2 bed king.

2.0/531 Jul 2024

MINEHISA • Family Trip

ホテルフロントがないのでチェックインにとても戸惑った。案内してくれた男性も愛想がない。デポジットを渡したがTAXと言われ半額しか戻ってこなかった。海外旅行に数十回行っているがこんな対応初めてだった。

1.0/510 Feb 2026

YUKI

ワイハイが使えずに、連絡しても電話に出ない。

1.0/519 Sep 2025

Jeanny • Family Trip

Bad experienced. The room’s air conditioner was not working. I have been informed the compressor problem by the technician. Luckily i have been given a stand fan. Otherwise i cannot imagine how to sleep overnight. Feeling warm and my kids also sweating. Agent / owner please check everything is ok before renting out the room. Thanks

1.0/53 Aug 2025

Ahmad • Trip with Friends

I stayed at this apartment through Expedia and unfortunately, my experience was quite disappointing. The place was dirty upon arrival, with stained curtains that made the overall cleanliness evident. The furniture was of very low quality, lacking comfort—particularly the couches, which were uncomfortable and uninviting. The kitchen was poorly equipped, with only a few dishes, mostly plastic cups, and no proper facilities to prepare basic meals like eggs. The small microwave was old and barely functional. Additionally, the bathroom supplies were of the lowest quality, which was quite disappointing. I hope this feedback can inform the owner about some small improvements that could be made around the apartment. Making these changes would help ensure that future guests, especially those coming with expectations for a comfortable stay in Malaysia, are not disappointed. Overall, I would not recommend this apartment for anyone looking for a clean, comfortable, and well-equipped place to stay.

1.0/525 Apr 2025

Erkin • Solo Trip

It was very dirty, there was Cockroach and possible bed bugs. My body was itching All night. I was not able to sleep at all. No reception you need to call someone to pick you up upon check in and checkout

1.0/56 Dec 2024

Annette • Family Trip

It was my family’s first overseas holiday in 20 years and I am very disappointed with my stay here. 1. Booked and paid for a family apt for 6 pax, but was given a separate rooms because there was no available family apt left. 2. Was expecting to do a check-in upon arrival but there wasn’t a check in counter. It was a un-uniformed man by the name of Imtiaj who came to receive us. He couldn’t justify why there wasn’t the family apt I booked for and gave me a ‘take it or leave it’ attitude. We were tired after our flight so we just followed him up, to rooms 2610 and subsequently 2913. 1. The rooms were the worst I’ve ever seen. 2. Horrible stale smell 3. Run-down condition 4. Stained bedsheets 5. Cockroaches (Baby cockroaches crawling on the toothbrush sets) (Medium ones crawling on the floor) 6. Sticky carpet 7.Broken window latches 8.Dysfunctional shower area (bathtub and showerhead) 9. Stained bath towels 10. Wet toilet floor upon our arrival. 11. Very weak line/4G/ wifi connection 12. Communication was only with Imtiaj via whatsapp. No hotel telephone available to contact the front desk. 13. Zero hotel management 14. Faulty room keys 15. Faulty room doors I was so helpless on the evening we checked in. What a terrible way to spend a family holiday. It was the first in many years and the worst one ever. Our stay was meant for 30/11-2/12 and we stayed only till 1/12, moving to another hotel as quickly as possible. 10/10 never again.

1.0/530 Sep 2024

Sanjung • Family Trip

일단 숙소가 너무 더럽고 냄새가 났어요. 그리고 침대시트에는 오물이 묻어있는데 세탁도 전혀 되어있지 않고 욕실도 청소가 전혀 되어있지 않아서 씻고 싶다는 생각이 하나도 들지 않았습니다. 심지어 옷장에는 깨진 형광등이 버려져 있어서 위험하기까지 했으며 직원이 방상태를 보았음에도 아무런 조치도 취해지지 않았습니다. 이런 비상식적이고 더러운 숙박업체가 별4개의 등급으로 올라와 있다는게 경악스럽습니다. 어쩔 수 없이 하루 묵기는 했지만 다음날 바로 손해를 감수하며 체크아웃 했습니다. 혹시 이 호텔에 숙박하기를 고려하시는 분들이 있다면 절대적으로 비추천 합니다. 당신들의 여행을 망치지 마세요. First of all, the accommodation was so dirty and smelly. And there was dirt on the bed sheet, but it wasn't washed at all and the bathroom wasn't cleaned at all, so I didn't want to wash it at all. Even broken fluorescent lamps were thrown away in the closet, which was dangerous, and no action was taken even though the staff saw the room. I'm shocked that these irrational and dirty accommodations are listed in a four-star rating. I had no choice but to stay for a day, but I checked out the next day at the risk of damage. If there are people considering staying at this hotel, I absolutely recommend it. Don't ruin your trip.

1.0/530 Jul 2024

Tambelina • Family Trip

Run down property, torn couches, dirty carpets

1.0/510 Jun 2024

KONATSU • Trip with Friends

デポジットのお金を返してもらえなかった。130リンギット払ってチェックアウトする際連絡が付かず、間に合わないのでタクシーで空港に行ったんですが、普通にわざとだと思います。

Popular Facilities

Swimming Pool

Parking

tiket Green

Spa

Airport Transfer

24-hour Front Desk

Elevator

Luggage Storage

Accessible Facilities

Hair Dryer

Kitchen

Ironing

Bathtub

Children Facility

Refrigerator

Sports & Recreation

Pool Table

Billiards

Garden

Turkish Bath/Hammam

Children's Pool

Public Facilities

Accessible Parking

Elevator/Lift

Parking (Surcharge)

ATM/Banking

Locker Room

Hotel Services

Luggage Storage

24-hour Front Desk

Laundry Service/Dry Cleaning

Concierge Services

Health & Beauty

Spa

Steam Room

Business Facilities

Ballroom

Accesibility

Accessibility Equipment

Wheelchair Accessible

In-room Facilities

Patio or terrace

Outdoor Furniture

Hotel Policy

Smoke-free Property

Transportation

Airport Transfer (Surcharge)

Tours/Ticket Assistance

tiket Green

Location

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jalan imbi, Suite A-34-15, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MY

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure

Check-in2:00 PM-11:00 PM

Check-out11:30

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

Pool access available from 6:00 AM to 8:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
No pets and no service animals are allowed at this property.

About Family Apartment At Times Square

Family Apartment At Times Square Location
With a stay at Family Apartment At Times Square , you'll be centrally located in Kuala Lumpur, steps from Berjaya Times Square and 10 minutes by foot from Jalan Alor. This luxury aparthotel is 0.6 mi (0.9 km) from Pavilion Kuala Lumpur and 1.6 mi (2.6 km) from KLCC Park.

Family Apartment At Times Square Facility and Service
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools and a steam room. Additional amenities at this aparthotel include concierge services and a banquet hall.

Family Apartment At Times Square Rooms
Make yourself at home in one of the 27 air-conditioned rooms featuring kitchens with ovens and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and electric kettles, and housekeeping is provided daily.

Restaurant and Cafe
Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Room Type and Price

Tue, 01 Sep 2026 - Wed, 02 Sep 2026 (1 night)

1 Room, 1 Adult, 0 Children