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Apartment

Musa del Carmen By BoutiqueApartments MX

Cozumel, Quintana Roo

Reviews

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3.8/5

GoodFrom 8 reviews

5.0/527 Apr 2026

Gilles • Solo Trip

Excellent place to stay in Playa Del Carmen. The room was perfect with excellent WiFi. The place is near enough all the action and just far enough not to be disturbed. The place is very quiet with a nice pool on the roof and gym. The staff is very friendly and always there to assist. The staff is present 24hrs in the lobby which makes the place very secure. The parking was easily available either outside on private zone or inside in the underground garage with plenty of space. We can even lock our bike in the garage. I did not find any negative point. I will reserve again without any hesitation. The place is excellent and there are so many places for me still to be visited in Playa Del Carmen that I'm already planning my next trip. The place is also very close to the terminal where the ferries to Cozumel are departing which makes an ideal activity for a day or more, on foot, on bike or on scooter.

5.0/517 Mar 2026

Brandon Manuel • Couple Trip

Ac kept the room nice and cool , place was in the middle of everything shops/beaches/restaurants/etc

5.0/518 Feb 2026

Kian • Couple Trip

Clean. Great pools and staff

5.0/521 Oct 2025

Karina Kristell • Family Trip

Me gustó mucho mi estadía en esta propiedad, todo muy limpio, trato amable y mucha tranquilidad. Cerca de la 5ta Av a una cuadra. Recomendable

5.0/515 Oct 2025

Omar Daniel • Couple Trip

Excelente todo, muy buena experiencia y el departamento está increible

5.0/514 Oct 2025

Miguel • Solo Trip

Todo súper accesible

5.0/516 Sep 2025

Delsi • Family Trip

My stay at this property was amazing! It’s just a few blocks from the beach, and the hosts were incredibly accommodating and friendly. They responded promptly to any questions we had. My family and I especially enjoyed the pool and the variety of amenities. We were very happy with our stay and would definitely book again!

5.0/58 Sep 2025

Emanuel • Couple Trip

Excelente 👌 lugar.

4.0/520 Mar 2026

David • Couple Trip

Comfortable stay; a/c was good. Good location

4.0/514 Feb 2026

Bernadette • Couple Trip

Bel appartement, propre. Lit confortable. À distance de marche du traversier pour Cozumel, près du Chedraui et de la cinquième avenue. À 5 minutes de marche pour les autobus Ado. À noter qu’en février les spa et piscine du complexe sont plutôt frais car ils ne sont pas chauffés. Peu de baigneurs, l’eau de la mer était plus chaude.

4.0/51 Feb 2026

Marcos • Family Trip

La habitacion y el personal

4.0/528 Dec 2025

Claudia • Couple Trip

Our stay was very nice. The only negative was having to clean prior to leaving and having a group wake us up at 1:30 in the morning having a loud coversation in the courtyard.

4.0/55 Aug 2025

Diego • Couple Trip

Great service. Place clean but needs a deep clean. Microwave need to be situated somewhere else. Safe needs to be fixed. Rug has to go. No need in a warm place like Playa. It would be better if the occupier can create their own entry code. Also, you should provide free access to the main entrance. Thank you!

4.0/519 Dec 2024

Marlin Clinton • Couple Trip

Our unit delivered as promised, maybe a towel or dish cloth more . Very friendly and helpful front desk staff

3.0/512 Dec 2025

Beto • Family Trip

Bueno la estufa no funciona y nos dejaron 36 horas sin agua en las tuberías por una falla en la red eléctrica del edificio dejaron de funcionar las bombas.

3.0/54 Nov 2025

Eduardo • Couple Trip

Considero que Musa del Carmen tiene potencial para ser GENIAL, pero destacan varios detalles a mejorar en el Gallery Apartment (que fue la habitación que escogí con altas expeectativas). Puntos clave de mejora: Seguridad: La cerradura de la puerta se percibe débil y la habitación carece de Smart Lock, a diferencia de otras al caminar por el pasillo. Cocina: El refrigerador presentaba olor a comida. Se sugiere añadir una freidora de aire. El jabón o la esponja para fregar platos tenía un olor desagradable. Baño: La trampa de malos olores estaba mal posicionada, causando que el olor regresara por el lavamanos (no se pudo reparar debido al horario de mantenimiento). Además, la tapa del inodoro estaba floja y el dispensador de jabón de baño no funcionaba. Recámara: La pared necesitaba retoque de pintura donde estaba el AC anterior. Las patas de la cama son un riesgo de golpe recurrente. No trae duvet ni colcha la cama. Solo una sabana sencilla. La cortina solo puede estar toda abierta o todo cerrada. Son cortinas tipo roller, que presentan daños que al colocar la cortina a media asta, se deja caer sola hasta el suelo. La ubicación es MUY BUENA! A pasos de TODO! El personal MUY ATENTO y MUY AMABLES TODOS LOS TURNOS. Cuenta con estacionamientos que aunque angostos, respetando los espacios, caben bien. Nunca estacione afuera en 6 noches y TE DAN TARJETA Se aprecia la lavadora (aunque requiere limpieza!). Repito: El Condo presenta oportunidades para ser ESPECTACULAR.

2.0/52 Feb 2026

Taryn • Solo Trip

The apartment was great, good size and walking distance to the beach and Quinta Ave. However, I’m generally not one to complain and I’ve lived here in Mexico before so I know there can be issues with power etc. but when I arrived the elevator was not working and I was told it was just for that night. So I carried my all bags upstairs myself, no offer to help from the people working. I got to the room and the blinds are down and broken so I couldn’t roll them up and the toilet didn’t flush properly. (They did send someone quickly the next day to fix it after I complained so that was nice) Then I went to leave around 9pm to get groceries and was informed that “when I get back there will be no power in the common areas and no water in my unit from 10pm- 8am but only for today” Long story short after 4 days “today” never came and after 4 days of no elevator, no power on the stairs and hallways after 10pm and no water every night to shower or flush the toilet I left. Expedia was amazing at switching me to another hotel where the stay was really great.

2.0/523 Nov 2025

Yelena • Trip with Friends

Beautiful property if maintenance was kept up. Black mold growing on the walls in the bathroom and storage room, fingerprints, dirt runs, and food spots on the walls from guests before. Kiled several alive cocaroches running in the room. Housekeeping does not clean dirt off the walls. Pools need better maintenance. Stove keep shutting off every few min. The unit was stripped yo bare minimum, i requested sheets for sofa, blankets, coffeemaker, pool towels, amenities fir 3rd guest all one week before arriving, was assured by host it will be in my room but non of that was in my room. I was texting next 3 days to get things that was supposed to be in the room and by request. Very frustrated. Very disappointed, tried calling but they do not speak English, could not get sheets or blankets to sleep untill next day. No coffeemaker for 2 days, not enough kitchen plates, cups, one knife that was completely broken. Skillet tfall completely burned, impossible to cook, because it burns everything. Was begging for towels for 3 days. Never got bath towel for 3rd guest.

2.0/59 Aug 2025

Harold • Couple Trip

Our room had no bathing towels and no blankets for the bed. Only towels for the pools. It did have most kitchen items. There were stains on the couch and it was dirty. You could see through the loose poorly fitted front door knob.. There was nice friendly staff and security at the front door and it is only a few blocks away from 5th Avenue and the beach. Also a convince store in the corner of the building. Overall i give this a 2.8 rating

1.0/51 Feb 2026

Bogdan • Couple Trip

The location is great, close to the beach and shops. Unfortunately, that’s the only positive. At the very beginning of our stay, the elevator stopped working. When we checked in, there was no hot water, and the towels had holes in them. The next day the hot water was fixed, but the day after that all water disappeared completely — both hot and cold — throughout the entire building. There was no possibility to use the toilet, wash hands, or shower. When we asked when the water would be restored, the staff could not give any answer. This situation lasted for three days, and we were forced to look for new accommodation. At the end of our vacation, we met other guests who were still staying there, and they told us that water was only available on a scheduled basis. The staff suggested using water from the pool to use the toilets; however, one pool is located on the ground floor and the other on the 6th floor.

Popular Facilities

WiFi

tiket Green

24-hour Front Desk

Children Facility

Hair Dryer

Kitchen

Workspace

Washing Machine

Sports & Recreation

Rooftop

Windsurfing

Public Facilities

Parking (Free)

Hotel Services

24-hour Front Desk

Info

No Elevators

Hotel Policy

Smoke-free Property

In-room Facilities

Outdoor Furniture

tiket Green

Connectivity

Free WiFi

Location

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15 Avenida Sur Centro, Playa del Carmen, QROO, MX

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure

Check-in2:00 PM-anytime

Check-out10:00 AM

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email within 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

About Musa del Carmen By BoutiqueApartments MX

Musa del Carmen By BoutiqueApartments MX Location
With a stay at Musa del Carmen By BoutiqueApartments MX in Playa del Carmen (Playa del Carmen Centro), you'll be a 4-minute walk from Quinta Avenida and 7 minutes by foot from Playa del Carmen Main Beach. This apartment is 0.3 mi (0.4 km) from Playa del Carmen Maritime Terminal and 0.3 mi (0.5 km) from Playacar Beach.

Musa del Carmen By BoutiqueApartments MX Facility and Service
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access.

Musa del Carmen By BoutiqueApartments MX Rooms
Make yourself at home in one of the 16 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and microwaves. Complimentary wireless internet access keeps you connected, and LED televisions are provided for your entertainment. Conveniences include blackout drapes/curtains, and housekeeping is provided on request.

Room Type and Price

Fri, 25 Sep 2026 - Sat, 26 Sep 2026 (1 night)

1 Room, 1 Adult, 0 Children