[Notice]
If guests check-in or payment is scheduled to occur after 08:00 PM (Korean time), please make sure to call the "Accommodation Contact Number" directly.
[Common Information]
ᄆ When making a reservation, it is essential to provide the correct phone number and email address. This information allows the property to contact guests for property details and check-in instructions (both face-to-face and non-face-to-face).
ᄆ If guests do not provide or enter incorrect contact information during the reservation, kindly forward the correct details along with a copy of the reservation confirmation or details to the property promptly.
ᄆ The property cannot be held responsible for any issues arising from the absence or inaccuracy of contact information.
ᄆ For check-ins after 08:00 PM (Korean time) on the arrival day, it is necessary to contact the property in advance to arrange the check-in time and procedure.
ᄆ Each property has varying options, statuses, and charges for services, facilities, and payment methods. Therefore, please confirm directly with the property before check-in.
ᄆ Usage of additional services, facilities, or other options may be subject to restrictions based on weather or property conditions on the day of use. Refunds for property costs due to such limitations are not possible.
ᄆ Regardless of age, all children and infants are considered adults concerning room occupancy. Exceeding the maximum guest limit may result in additional fees or entry denial, even for reservations made through Agoda.
● Accommodation usage guide
ㆍ Mart pickup - Jo Eun Mart pickup near Gapyeong Terminal Mart pickup available for purchase of KRW15,000 per person / Advance reservation and inquiry required at the pension (not available without reservation)
ㆍ Please be sure to clean up after your pet's waste when checking out. (Please note that a laundry fee will be charged if the bed mattress is contaminated by pet waste.)
ㆍ External facilities and room supplies may change depending on the accommodation's circumstances.
ㆍ Please refrain from cooking seafood, meat, or fried foods in the room.
ㆍ If you wish to check in after 8 PM, please contact us in advance.
ㆍ Visitors and outsiders other than those reserved are restricted, and you cannot exceed the maximum number of people allowed in the room.
ㆍ All rooms are non-smoking areas, and the use of candles, firecrackers, and personal firearms that pose a fire hazard is prohibited.
ㆍ Please be careful as users are responsible for damage to or loss of facilities.
ㆍ Minors (under 19 years old) who are not accompanied by a guardian are not allowed to enter.
ㆍ The image of the accommodation may differ from the actual one.
● Additional cost information
ㆍ Additional charges other than the standard number of people, pay on site
ㆍ New Happy Day opening discount in August 2024
ㆍ Additional person fee: Free for children 0 to 24 months old/ KRW 20,000 per person (pay on site) for others
ㆍ Additional pet fee: KRW 20,000 for 1 to 5 kg/ KRW 30,000 for 6 to 10 kg (per night)
ㆍ Only small dogs under 10 kg are allowed/Please inquire by phone for dogs over 10 kg
ㆍ There is no limit to the number of dogs allowed, but an additional fee is charged per dog
ㆍ Charcoal barbecue fee: KRW 20,000 for 2 people (KRW 5,000 per additional person/pay on site)
ㆍ Emotional bonfire: KRW 20,000 (KRW 15,000 for adding 1 bundle of firewood)
● Information on using the auxiliary facilities
ㆍ Pets are allowed in all rooms
ㆍ Outdoor swimming pool (cold water): Available from April 10th
ㆍ Outdoor heated swimming pool (lukewarm water): Available from April 10th
ㆍ Swimming pool use hours: From check-in to 20:00
ㆍ Barbecue use hours: From 17:00 to 22:00
ㆍ Bonfire (firewood) use hours: From 18:00 to 22:00 (not available in case of rain)
ㆍ ATV, survival, and other sports available (prior inquiry and application to the pension required)
● Reservation notes
ㆍ Please pay on-site for any additional fees other than the standard number of people.
ㆍ The accommodation contact information will be automatically sent to your mobile phone at the time of reservation.
ㆍ Reservation changes are considered cancellations and the same refund policy applies.
ㆍ No refunds will be made for unused reservations that are not cancelled after reservation confirmation.
ㆍ If payment is made without including additional person fee at the time of reservation, please pay on site.
ᄆ Special requests are subject to variability based on individual property policies and circumstances.
ᄆ Smoking is prohibited within the property premises. Guests will be held responsible for any costs, damages, or liabilities resulting from smoking.
ᄆ For smooth operation and comfortable use of the accommodation, we highly recommend familiarizing the terms and conditions stated at the time of reservation confirmation.
ᄆ For any further inquiries or information, communicate directly with the property for accurate and prompt assistance.
ᄆ Note that contacting the property through the website or app with which you made your booking is not available. Reach out to the property or your travel agency customer service center for assistance.
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