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General Info

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Apartment

Staycae Holiday Homes - Suburbia

Dubai, Dubai

Reviews

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1.0/5

TerribleFrom 1 reviews

1.0/510 Jan 2025

Adnan • Family Trip

When i reached the place at night in dubai with my children, they said they don't have any booking for me. After hours of back and forth with expedia, someone from staycae finally contacted me saying they have a booking from me but it was a last minute booking. I had booked this palce 6 months prior. They then tried to get us into the "appartment" which took two more hours. This was because their "app" they use to give digital key doesn't work. Then they said the security of the building will have a physical key. They didn't, they went hunting for the key. Overall from the moment I came to the appartment to the moment I was able to enter the place it took 4 hours. Around midnight i was able to get in. The place was cochroach infested, the washroom was very dirty, we were 5 people and they gave us a one bedroom apartment (i had orignally booked a 3 bedroom apartment and paid for a 3 bedroom apartment). So one of my kids and I slept on the floor. Remember "cockroach infested". I asked the guy who came from staycae, if they can give us a 3 bedroom aprtment and he said they dont' have 3 bedroom apartments at all. I asked why was it listed as such on expedia. They said, they dont' know anything about that and to talk to expedia. During whole ordeal both expedia and staycae pointed at each others and said I need to talk to the other people. We somehow spent the night there and booked another hotel room. I email staycae customer service ( they don't answer the phone), nothing!

Popular Facilities

tiket Green

Free Parking

Coffee Tea Maker

Smart TV

Public Facilities

Parking (Free)

Info

No Elevators

Hotel Policy

Smoke-free Property

tiket Green

Location

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Jabal Ali Central, Damac Suburbia, Dubai, AE

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure

Check-in3:00 PM-10:00 PM

Check-out12:30 PM

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

The front desk is open daily from 3:00 PM - 10:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

No pets and no service animals are allowed at this property.

About Staycae Holiday Homes - Suburbia

Staycae Holiday Homes - Suburbia Location
With a stay at Staycae Holiday Homes - Suburbia in Dubai (Jebel Ali), you'll be within a 15-minute drive of Dubai Exhibition Centre and Ibn Battuta Mall. This hotel is 9.1 mi (14.6 km) from Marina Beach and 8.7 mi (14 km) from The Walk.

Staycae Holiday Homes - Suburbia Rooms
Make yourself at home in one of the 7 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include desks and coffee/tea makers.

Room Type and Price

Sat, 26 Sep 2026 - Sun, 27 Sep 2026 (1 night)

1 Room, 1 Adult, 0 Children