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Bathroom 3, Kensington and Chelsea Apartment, London

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Accommodation Rules

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Apartment

Kensington and Chelsea Apartment

Kensington and Chelsea, London

Reviews

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2.3/5

BadFrom 20 reviews

5.0/516 Oct 2018

dennis • Family Trip

Near to resto shops bus and train station

5.0/527 Sep 2018

rojyar • Couple Trip

Everything was okay, good location, house was clean but when we check in the guy who give us a key he wasn’t friendly at all he didn’t even show us anything just hand the key outside and say bye.

4.0/518 Sep 2022

Bernard • Solo Trip

Communication on arrival and to get to the apartment needs to improve

4.0/56 Jun 2021

David • Family Trip

Our apartment instructions from Hotels.com advised us to ring the owner a couple of days before our arrival. To cut a long story short, Hotels.com provided us with two telephone numbers, one was constantly engaged and another ending in '53' just kept ringing and ringing. Even Hotels.com had problems getting in contact with the owner. After looking at a previous customer review, we found that the owner was contactable via the reception at CROMWELL INTERNATIONAL HOTEL down the next street where we went to sort out our stay and were given the key. It had been very stressful trying to get in contact with someone about our stay - this should not have happened to us. We arrived at our apartment which was well situated in relation to museums, Chelsea and other sights. The apartment had two bedrooms with clean bedding. However, the apartment is very ‘tired’ and needs decorating and updating. The back bedroom has a boiler in it in the corner and it can be difficult getting to sleep at night with it’s constant ‘clicking’ and firing up every few minutes. There is no extractor fan in the shower room so there is mould along the top of the ceiling. Also, there is a large broken tile on the bottom step of the shower area which needs attention. Despite the few negative points, we made the most of out stay at the apartment. It’s a shame the owners haven’t renovated the apartment as it could be really lovely.

4.0/527 Nov 2018

Neil • Trip with Friends

We visited for the winter wonderland in Hyde park and the apartment location was perfect. The apartment had everything needed for a short stay the beds kitchen and bathroom were all clean and tidy and basic kitchen appliances availible for longer stays. Price was reasonable for the area, time if year and location and would stay again if needed. Please note collection of keys should be from the cromwell international only a few minutes from apartment if unable to give accurate meet time to the host.

4.0/516 Sep 2018

Verified traveler

Good location, very near to central London and outside congestion zone. Lovely rooms.

3.0/56 Jun 2021

Verified traveler • Family Trip

The property had everything we needed for us, a family of four. Great location too.

2.0/526 Oct 2022

SILVIA • Couple Trip

El apartamento es más grande de lo que aparenta pero deberían mejorarlo. El colchón es inexistente, está totalmente hundido y te clavas los muelles. Las almohadas mejor ni mirarlas porque están totalmente amarillas. La limpieza es horrible, en la alfombra me encontré hasta cristales. Hay una ventana rota. El baño es pequeño pero está bien, solo tienen que arreglar el váter que estaba suelto. La nevera no funcionaba y nos la arreglaron el penúltimo día.

2.0/516 Nov 2020

Verified traveler

details said Ironing board. No ironing board. Oven - no oven. TV - tv ariel connection broken. Could not get answer to the phone number given ever. Clean but smelt of damp.

2.0/57 Oct 2018

Judith • Family Trip

The place was hard to find, no sign or notice, we end up paying the taxi driver extra (with meter) to ring the owner and check the correct address. the place was very dusty, one double bed was located on the attic, which we cannot not stand up. the stair design was dangerous, heater, oven and TV not working. no bath mat supplied when the bath room has stairs and broken tiles. not pleasant at all, Hotel .com should have a standard check before listing this type of place. no lifts we end up helping another tenant located on the fourth floor with her 25kg luggage, next door tenant complained about have to ask another tenant to let her into her own apartment for few days before getting her own key and was unable to contact the owner or Manager. the only thing is, its close to Kensington Palace and some shops. not worth the price we paid for. 4 chairs only for a booking of 6 people and our group is not fussy, happy with basic essentials. Not Happy Jan

2.0/514 Sep 2018

Michael J • Couple Trip

Good location and near to tube, shops and restaurants close by for all your needs. Basic facility, with a very noisy front door that slammed shut each time people entered or exited. We had a normal domestic combination boiler in our room which serviced the whole building, so each time someone in the building turned on the hot tap, the boiler would fire up, this was noisy. In the morning several people using the shower at the same time, meant the water was initially hot but then went cold as it was not meant for this kind of use.

1.0/51 Oct 2021

Lyudmyla

arrived to the place and no signs. tried to a bill. no answer. tried to call by phone. no answer. waited next to the door 30 min. no one opened the door. it looks awful at the door. it is scam. Lost my money. turn around and looked for another place to stay. absolutely horrible.

1.0/526 Sep 2021

Verified traveler • Solo Trip

Worst experience don’t go, there is no check in person answering the phone , no towels , no clean sheets

1.0/523 Sep 2021

Austin • Trip with Friends

Please don't book the accommodation, no one was picking up the phone when we called on the number provided to get the room key. We had to find another room in the middle of the night because we couldn't get in touch with the apartment owner.

1.0/58 Jun 2021

Verified traveler • Solo Trip

This is a scam. I called the owner several times but the number didnt work. I had to find another hotel for the duration of my reservation. No email and the number on the website doesnt work. BEWARE!

1.0/521 Dec 2020

Verified traveler • Family Trip

Terrible communication with the owner of the property from the beginning (tried calling 2 days to get check in instructions and there was no answer until the night before check in and when in the apartment for another issue and never got a call back). The cigarette smell in the apartment was very strong and the boiler stopped working several times so heating didn't work properly (in winter time). Also the television never worked. Tried contacting the owner but never answered. NOT RECOMMENDED at all. Location is good but the rest is terrible.

1.0/529 Nov 2018

Colin • Couple Trip

We arrived a little earlier than arranged, 2:40 instead of 3:00. Tried to call owners to see if they could come a little earlier, as it was pouring with rain and we were standing out in it, no answer. Tried several times to contact them,40 minutes, never got an answer. Called Hotels.com. After a further 30 minutes, they were able to contact the owners. Hotels.com then told me we had to walk to a hotel about a half mile away, in the pouring rain, to collect the keys as the owners were not coming. Not being familiar with London, Hotels.com had to direct me to the hotel to collect the keys. UNBELIEVABLE, over an hour and a half waiting in the rain before we could get in. No apology or any other contact with the owners. WILL NEVER BOOK THIS APARTMENT AGAIN AND STRONGLY ADVISE NOBODY DOES!!

1.0/520 Nov 2018

Verified traveler • Family Trip

beliggenhed, Meget dårlig oplevelse ved ankomsten, måtte ringe 19 gange inden vi kom i kontakt med en person, selvom vi havde aftalt hjemmefra hvornår vi var der.

1.0/58 Oct 2018

Verified traveler • Trip with Friends

Aunque la persona que nos entregó las llaves intentó ayudarnos, no es un apartamento para 7 adultos, tal y como dijo el anuncio, porque faltaba una cama (solo había 3 camas dobles) Tuvimos que dormir 3 adultos en una cama. No hay calefacción. Solo nos dieron una llave para 7 personas. La caldera estaba en una de las habitaciones y olía a gas. El estado de la casa en general era bastante malo.

1.0/57 Sep 2018

grada

Unhelpful Contact numbers, lack of clear directions to property which in itself was in poor condition, curtain hooks missing, dust every where. The so called well equipped kitchen had just one teaspoon tomorrow see and 2 mugs. No complementary tea or coffee ( sachets seemed old no expiry date) no acces to TV or wifi as no directions on use found. Step into shower had broken metal strip . Entrance hall a big damp mark on carpet. Would expect to paid to stay there ever again. Left concerns with proprietor without any response. My advise don't bother. No 24/7 service

Popular Facilities

WiFi

tiket Green

Children Facility

Kitchen

Connecting Room

Hair Dryer

Coffee Tea Maker

Ironing

Bathtub

Washing Machine

Refrigerator

Hotel Services

Express Check-in

No alcohol is served

Hotel Policy

Smoke-free Property

tiket Green

Connectivity

Free WiFi

Location

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3A Gloucester Road, London, England, GB

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Announcement

Guests arriving after 7:00 PM are requested to contact the property directly prior to arrival and are required to check-in at an alternative location.
Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
Guests are requested to inform the property of their expected arrival time so the keys can be handed over. This can be noted in the Special Request box when booking. If guests check-in late, they are requested to collect keys from Cromwell Crown Hotel, 139-141 Cromwell Road, SW7 4DX.Guests are required to show a photo identification upon check-in. Guest without ID will not be granted access to the property.Please note there are no lift facilities.Please note that parties are not permitted in the apartment.Please note that there is no reception area in the flats so please contact inform the property of your arrival time in the Special Request box at the time of booking. This is to ensure you get your keys on time.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Check-in Procedure

Check-in3:00 PM-6:00 PM

Check-out10:00

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned

There is no front desk at this property. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Alcohol is not served or permitted at this property.
The property is professionally cleaned.
Contactless check-in is available.

About Kensington and Chelsea Apartment

Kensington and Chelsea Apartment Location
With a stay at Kensington and Chelsea Apartment in London (London City Centre), you'll be within a 5-minute walk of Kensington Gardens and Kensington High Street. This apartment is 0.5 mi (0.8 km) from Royal Albert Hall and 0.6 mi (1 km) from Hyde Park.

Kensington and Chelsea Apartment Rooms
Make yourself at home in one of the 2 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include microwaves and coffee/tea makers, and housekeeping is provided on a limited basis.

Room Type and Price

Fri, 23 Oct 2026 - Sat, 24 Oct 2026 (1 night)

1 Room, 1 Adult, 0 Children