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Apartment

Lusso

Cheshire East, Cheshire East

Reviews

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2.0/5

BadFrom 5 reviews

4.0/511 Apr 2023

Samaria

The room was dirty. The linen was dirty too. Im a night nurse i sleep during the day. Few minutes after s went to sleep the first day i checked in, someone came to my room and asked me to checkout. I told her i have just check in and i will be here for two more days. She went out to get me a key. They key was not working. went out again. Came bavk again to bring the key afteri had slept. She really disturbed me thst i hsd a problem to go bsck to sleep.

3.0/530 Mar 2023

Verified traveler

Reception was off when we arrived and asked the cleaner to let us in, we’re then told we hadn’t paid even though I showed my bank account - after a while we were let in however I called by the receptionist to say my payment still hasn’t gone through of which I diverted him back to Hotel.com for assistance. The cleanliness was so so the sick had bits in it and the hot water wasn’t very hot. Unfortunately it doesn’t come with the basis necessities such as shower gel or hairdryer, but if you just needs somewhere to sleep for the night it’s fine.

1.0/526 Jun 2023

Robert • Family Trip

Turned up to the hotel to be told we didn’t have a booking. Zero empathy or customer service. I had driven 3 hours and myself and my 1 year old had no place to stay and hotels.com weren’t able to relocate us so had to drive home.

1.0/526 Jun 2023

Sally • Trip with Friends

Avoid if possible. We arrived and nobody was on reception so we tried the telephone number left on the desk. I even had trouble with this but eventually my friend connected only to be told by the manager of the property, Victoria, that we didn’t have a reservation and that there had been a customer cancellation (?!) They had no apartments available, couldn’t help. We had to drive home. We never got to see what it was like inside but there were a lot of comings and goings in reception of residents, none of whom spoke any English, so we couldn’t ask any of them for guidance as to what to do either and a whole pile of Amazon parcels left on the reception desk. The location is its only asset, as it is right in the heart of Macclesfield and close to the shops and Gawsworth Hall.

1.0/54 Jul 2022

Mark • Family Trip

It started off poor with the communication just not taking place. I had to phone a mobile phone multiple times prior to getting a response. I then was charged twice and still chasing payment. For a new building it is dirty and already in poor state of repair. The building smells of old curry the whole time even in the rooms. We had a penthouse, but basically a top floor room with nothing you would call special. Paid 180.00 for a standard room, with kitchen and dining area. The shower had no shower gel or soap for the sink, we ended up using the washing up liquid from the kitchen. This is very poor value for money and would never stay again

Popular Facilities

WiFi

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Coffee Tea Maker

Room Heater

Ironing

Sports & Recreation

Fitness Facilities

Hotel Services

Laundry Service/Dry Cleaning

Info

No Elevators

Hotel Policy

Smoke-free Property

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Connectivity

Free WiFi

Location

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Churchill Way, Macclesfield, England, GB

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure

Check-in3:00 PM-7:00 PM

Check-out11:00 AM

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned

The front desk is open daily from 8:00 AM - 7:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

The property is professionally cleaned.
Guests can access their rooms with a mobile device.
Contactless check-in and contactless check-out are available.

About Lusso

Lusso Location
With a stay at Lusso, you'll be centrally located in Macclesfield, within a 10-minute drive of Peak District National Park and Silk Museum. This apartment is 0.7 mi (1.1 km) from West Park Museum and 1.3 mi (2.1 km) from Moss Rose.

Lusso Facility and Service
Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.

Lusso Rooms
Stay in one of 81 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include coffee/tea makers and irons/ironing boards, and housekeeping is provided daily.

Room Type and Price

Fri, 28 Aug 2026 - Sat, 29 Aug 2026 (1 night)

1 Room, 1 Adult, 0 Children