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Review about Vacation Homes in Caerphilly

4.5/5

GoodFrom 8 reviews

4.6/529 Mei 2023

I would stay there again, yes, I would! I appreciate the entire staff, and I hope to see you all again later this year. Since I had previously requested a room at the rear, I've always liked this location. The staff is great, helpful, and always happy to accommodate good requests. The room was tidy and neat, and the breakfast was excellent and well prepared. Parking is never an issue here because there is a lot of parking. I like the idea of asking for fresh towels and other amenities in a clean room. I must admit, I didn't ask, but then I was relieved that no one was in the room and was still conscious. Both the restroom and the entire room were spotless, but the window locks, as usual, indicated a lack of healthy fresh air. And so proceed my three complains. First, it requires attention because there were several missing channels, the time was incorrect, and there was no remote adjustment! Second, the pillows, the hard pillows were rock solid and the soft ones called had seen better days. The stuffing was clumpy and bundled. The wardrobe's are no better. Third, the so-called hypnosis mattress, was more lacking in hip softness. I'm not sure when or how often the mattresses are changed, but mine was flat and lacking any sink into softness.

4.6/527 Mei 2023

We stayed here for a family occasion. Beautiful welcome from Cara the receptionist. Beautiful clean room, a really comfy bed with clean bedding. All the staff we encountered were really friendly and helpful. We had the first breakfast in the integrated breakfast room, the breakfast was wonderful and freshly prepared by the very friendly chef. All the staff were smiling and happy. Full stomach and happy staff just what you need to get you ready for the day.

4.4/53 Mei 2023

The rings are like clams, and the welcoming bed is pleasant, but it could be better. The duvet is too thick so the bed is very hot. The hotel is quiet except for some street noise. The room is clean, and the breakfast was excellent. The food is hot and tasty.

4.6/525 Jan 2023

We stayed in a family room over Easter weekend with 2 adults and 2 children under 2 years old. The staff were incredibly fantastic, very welcoming, helpful, and understanding. Everyone on staff was so friendly and really put us at ease. Breakfast was excellent and the staff was incredibly attentive and helpful once more. The room was ideal for our needs as a base to visit family for the weekend. The bed was lovely and comfortable, and the travel cot and mattress provided by the hotel were great. lovely shower! My only complaint is that the long sideboardtable in the room needed to be repaired because the lining was coming out broken and a partial repair had been made using electrical tape. The broken parts were quite sharp and the tape was falling off, making it not the safest in a family room with two very little children. We would like to book this hotel again in the future, but I will be careful to check the room for any repair issues upon arrival. The staff made our stay wonderful!.

4.6/524 Jan 2022

Ive stayed here many times and the staff are very helpful. Being disabled I was helped with my stuff and the beds are very comfortable. There is a good size of the room and free wifi. I didn't have breakfast due to dietary restrictions.

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