The Queens Hotel Gladstone

The Queens Hotel - Accommodation Booking Policy Pre-Authorisation for All Bookings A security deposit of AUD 200 is required upon check-in for charges or damages during the stay and will be refunded upon departure.Purpose of Pre-Authorisation The pre-authorisation is a security measure and ensures that funds are available in case of damages to the room or other related charges incurred during your stay. Refund of Pre-Authorisation The pre-authorisation is not an actual charge and will be released upon check-out, provided there are no damages or additional charges. However, please note that it may take up to 7-10 business days for the release to reflect in your account, depending on your bank's policies. Damage to Rooms In the event of any damage to the room or its contents, the pre-authorisation amount will be used to cover the cost of repairs or replacements. If damages exceed the pre-authorisation amount, the guest will be liable for the remaining balance. Incidental Charges Additional charges, such as for mini-bar consumption, damages, or any other extras, will also be covered by the pre-authorisation amount. If such charges exceed the pre-authorization, they will be settled at check-out. Valid Credit or Bank Card and ID A valid credit card or bank card must be presented upon check-in, along with a valid form of identification(such as a passport, driver's license, or government-issued ID). This is required for verification purposes and to process the pre-authorisation. By confirming your booking, you agree to this policy. Should you have any concerns or queries, please don't hesitate to contact our reservations team.