Club Mahindra Mount Serene

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• For Indian guests, cash settlements of INR 25000 and above will require a pan card copy during check out.
• Outside food is not permitted.

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Please note that PAN cards are not accepted as identification at this property. This property requires that guests have proof that they have stayed within India for 14 days prior to check-in To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa. Guests are required to download the Club Mahindra app to their smartphones in order to complete contactless check-in and check-out, and room service orders. Guests must upload their required photo identification within 5 days before arrival.