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Sport & Beauty 1, Elegance Resorts,Vrindavan with Swimming pool, Mathura
Exterior & Views 2, Elegance Resorts,Vrindavan with Swimming pool, Mathura
Public Area, Elegance Resorts,Vrindavan with Swimming pool, Mathura
Bedroom 4, Elegance Resorts,Vrindavan with Swimming pool, Mathura
Bathroom 5, Elegance Resorts,Vrindavan with Swimming pool, Mathura
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Resort

Elegance Resorts,Vrindavan with Swimming pool

Mathura, Mathura

The Fun Awaits

Suitable for your business trip
Suitable for your business tripStay productive with business facilities.

Reviews

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1.0/5
TerribleFrom 1 reviews
1.0/517 Aug 2026
Diwas • Family Trip
Dear Expedia Customer Support Team, I am writing to raise a serious complaint regarding my recent hotel booking made through Expedia. Upon arrival at the hotel, I was provided with a downgraded room compared with the room/category I had booked and paid for. This is completely unacceptable, as I expect the hotel to honor the room category confirmed through Expedia. What has made the situation even more frustrating is the lack of effective customer support during odd hours. There was no direct telephone number through which I could immediately speak to an Expedia representative. I also tried using the virtual chat support, but the chatbot was unable to understand the issue or provide any meaningful assistance. When a customer is already at the hotel and facing an issue with the room they have paid for, immediate human assistance should be available, particularly when the issue occurs outside normal business hours. I request Expedia to: Investigate why the hotel provided a lower room category than the one booked. Confirm what room category was actually booked and paid for. Provide an appropriate refund/compensation for the downgrade. Review the hotel's conduct and ensure that this does not happen to other Expedia customers. Address the lack of accessible 24/7 human customer support for urgent hotel-related issues. I can provide the booking confirmation, photographs/videos of the room, and any other supporting documents required. Please treat this as an urgent complaint.

Location

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Road Elegance Resort, Vrindavan, UP, IN

Accommodation Rules

Check-in Procedure
Check-in12:00 PM-5:00 AM
Check-out11:00

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts debit cards and cash
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

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Want to check in early? Fill out the Special Requests form on the booking page.

About Elegance Resorts,Vrindavan with Swimming pool

Elegance Resorts,Vrindavan with Swimming pool Location
With a stay at Elegance Resorts,Vrindavan with Swimming pool in Mathura, you'll be in the historical district, within a 10-minute drive of Prem Mandir Vrindavan and Maa Vaishno Devi Dham. This resort is 3.7 mi (6 km) from ISKCON Vrindavan and 3.8 mi (6.1 km) from Shree Radha Ras Bihari Ashta Sakhi Temple.

Elegance Resorts,Vrindavan with Swimming pool Facility and Service
Take advantage of recreation opportunities such as an indoor pool or take in the view from a rooftop terrace and a garden. Additional features at this resort include complimentary wireless internet access and tour/ticket assistance.

Elegance Resorts,Vrindavan with Swimming pool Rooms
Make yourself at home in one of the 38 air-conditioned guestrooms. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and toothbrushes and toothpaste.

Restaurant and Cafe
Enjoy a meal at the restaurant, or stay in and take advantage of the resort's 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Buffet breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.

Room Type and Price

Wed, 14 Oct 2026 - Thu, 15 Oct 2026 (1 night)
1 Room, 1 Adult, 0 Children