①By the law of Kyoto city, We need to hang the key to the guests in person. It might have other guests reserved on the same day, We may not able to meet you at your designated time.
② Check-in time reservation: Please reserve your check-in time through our reservation system. For further details, we will send you usage instructions after making your reservation.
Reservations will be made on a first-come, first-served basis, so if your desired time is not available, please reserve another schedule or contact us individually.
Check-in time: 15:00-21:00
Please let us know your schedule one week before your stay. Please note that if we do not hear from you, we will contact you, and if we do not hear from you even one day in advance, you will not be able to check in at your desired time on the day.
③ Regarding the delay in check-in time
・Please note that we may not be able to accommodate changes made on the same day.
・Please arrive at the meeting point at the reservation start time.
We will also be heading to the location at that time. If you arrive more than 30 minutes after your arrival time without contacting us, we will charge an additional fee of 1,500 yen. If you do not have any communication tools in Japan, please use the free Wi-Fi at the airport after your arrival and contact us. If it is difficult, we will cancel your reservation.
④ Regarding check-in after 21:00: We apologize for the inconvenience, but it is outside of check-in business hours and we are unable to accommodate check-in. If your itinerary requires check-in past 21:00, please look for another facility. In the unlikely event that it is too late, we will charge an additional charge of 5,000 yen for every 30 minutes only for customers who contact us in advance. We appreciate your understanding as we will not be responding to non-emergency situations, and additional personnel will need to be assigned to the counter after 9:00pm.
If you arrive after 22:30, employees will have limited means of returning home. We apologize for the inconvenience, but in addition to the additional charge for every 30 minutes, you will be charged an additional 30,000 yen for employee taxi expenses.
Please note that if you do not have a phone number registered and we do not contact you on the day or cannot contact you at all, we will not be able to wait for you, so please come during check-in business hours (between 14:00 and 21:00) the next day. I will. There are no refunds for accommodation fees.
As of 1 March 2026, changed local tax regulations require guests to pay accommodation tax at updated rates, which will be collected separately by the property during the check-in process. The tax is determined by the room rate and is charged per person, per night, as follows:
【Accommodation tax through 28 February 2026】
For room rates less than JPY 20,000: JPY 200
For room rates from JPY 20,000 to less than JPY 50,000: JPY 500
For room rates of JPY 50,000 or more: JPY 1,000
【Accommodation tax from 1 March 2026, onwards】
For room rates less than JPY 6,000: JPY 200
For room rates from JPY 6,000 to less than JPY 20,000: JPY 400
For room rates from JPY 20,000 to less than JPY 50,000: JPY 1,000
For room rates from JPY 50,000 to less than JPY 100,000: JPY 4,000
For room rates of JPY 100,000 or more: JPY 10,000
For the purposes of the accommodation tax, the term “accommodation fee” will refer to the room-only rate, excluding any meal charges and consumption tax.
Please settle the payment at the hotel upon check-in.
【About children's fee.】
Under 6 years old (5 years old and under) will be free but there will be no bedding or amenities. It is free only for co-sleeping and does not count as the number of guests. If you need bedding for one person, it will be counted as one adult. In addition, please note that if you need to add bedding, please let us know in advance, otherwise we will not be able to respond to your request.
【About Garbage】
Since strictly follow Kyoto local law for recycling-oriented society, please cooperate separating garbage. We sort into 7 kinds of garbage, which are burnable, plastic, aluminum cans, steel cans, plastic bottles, glass bottles and clean paper. Especially plastic ones must be washed and dried. If you don’t do this, we could charge you 3000 yen because our cleaners have to wash and separate again. In this case, we would send you the pictures of garbage. When you check in, we explain how to separate garbage with samples. After introductions, it’s not too hard. Please don’t worry about this.
【About Insect】
We do our best to prevent insect infestation by regularly performing monthly insect treatments. However, on rare occasions, infestation can occur during a guest's stay due to the opening and closing of front doors and windows.
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