Terrace Resort Chatan West

□ Information ■ □
Our staff is available from 10:00 am to 8:00 pm.

(Customers who wish to pay locally)
Please check in by 08:00 pm at night.
Also, if your check-in time is after 08:00 pm, please make a reservation in advance by credit card payment.

(Inquiries during stay after 08:00 pm)
Inquiries regarding the replenishment of equipment and amenities and other inquiries after 08:00 may be handled the next day.
Thank you for your understanding.
Hotel staff are available from 10:00 AM to 7:00 PM. Guests who have made reservations and paid on-site are requested to check in by 7:00 PM. If your check-in time is after 7:00 PM, please make your reservation and pay by credit card in advance. Inquiries made after 7:00 PM regarding the replenishment of fixtures and amenities or other inquiries may be handled the following day.
Housekeeping is not available during guests' stays. There will be additional charge for changing amenities, towels and beddings.
Parking is limited. Guests are required to contact the property directly in order to reserve parking. There is only 1 parking space available per booking.
Starting 1 February 2027, changes in local tax regulations will require guests to pay an Accommodation Tax at updated rates, which will be collected separately by the property at check-in. The tax is determined based on the room rate and is charged per person, per night, as follows:  

【Accommodation Tax from 1 February 2027, onwards】 
For all room rates: 2% per person per night (tax amount capped at JPY 2,000) 

Additional conditions:  
Room rate is capped at JPY 100,000. 
If an accommodation tax is levied by the municipality in addition to the prefecture, it will be applied using the following tax rates: 

Prefectural tax: fixed rate of 0.8% (with a maximum tax amount of JPY 800) 
Municipal tax: fixed rate of 1.2% (with a maximum tax amount of JPY 1,200) 
For the purposes of the accommodation tax, the term “room rate” shall refer to the room-only rate, excluding meal charges and consumption tax. 
Please settle the payment at the hotel upon check-in, even if you have paid by credit card in advance.  
Applicable conditions for taxes, etc. are determined by each local government. For details, please check the official site of each local government or contact the hotel directly.  
Taxes, etc. may change or be newly introduced without notice.  
The property does not have a 24-hour reception. Guests arriving after 11:00 PM are requested to contact the property directly prior to arrival so alternative arrangements can be made.
Car parking is available at an additional charge and subject to availability. information on FAQ is wrong. We apologize for inconveniences caused.