Hotel>Astana>Astana City>Jumbaktas Hotel

Exterior & Views 1, Jumbaktas Hotel, Astana City

Sport & Beauty 2, Jumbaktas Hotel, Astana City

Public Area 4, Jumbaktas Hotel, Astana City

Bathroom 5, Jumbaktas Hotel, Astana City

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General Info

Reviews

Location

Accommodation Rules

About

Hotel

Jumbaktas Hotel

Astana City, Astana

The Fun Awaits

Near shopping centersOnly 1.5 km to Khan Shatyr and 1.9 km to Keruen

Suitable for your business tripStay productive with business facilities.

Reviews

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3.8/5

GoodFrom 20 reviews

5.0/520 Apr 2026

Anatoli • Solo Trip

Ottimo

5.0/510 Nov 2025

HYOUNG RYEOUL

yep

5.0/55 Sep 2025

Christopher

Airport shuttle worked as planned, ideal arriving in a city I didn't know in the middle of the night. £13. Nothing to dislike, it's a big and spread out city so it's long walks, or very cheap taxis

5.0/510 Aug 2025

Dinh Quang

All good

5.0/530 Jul 2025

Thomas

Gut

5.0/59 Sep 2024

Heinz • Couple Trip

Das Jumbaktas liegt so Zentral, so dass das Zentrum mit den Sehenswürdigkeiten leicht zu Fuss machbar ist. Sehr schönes Ambiente im Hotel und ein wunderbar, bequemes Bett, um gut zu schlafen. Das Personal ist sehr freundlich und hilfsbereit. Das Frühstückbuffet bietet ein breites Angebot.

5.0/522 Jan 2023

Natalia • Solo Trip

Everything is good.

4.0/519 Mar 2026

Nnenna • Trip with Friends

Flot hotel, meget central. Manglede vejledning fra personale ved check in, nok grundet sprog barriere. Det vil være godt med info på engelsk.

4.0/511 Oct 2025

Pekka

Nice hotel, which I mostly use when visiting Astana. Price/quality relation is good

4.0/525 Aug 2025

peeter • Solo Trip

Liked the free parking option just next to hotel. liked basically everything. SPA is good option, even the rules were a bit strict and strange. Never tried restaurant as it was even booked for some event or just closed. Downstairs pub was good, though. Overall: great option in very good location actually.

4.0/514 Aug 2025

alain • Solo Trip

alltogether it was a good stay. the room was big, the bed was comfortable and the staff at the reception desk very helpful. two comments though : I landed in Astana at 4 am and I asked the hotel whether I could check in earlier and pay - their only answer was " your booking allows you to check in at 2 pm - " well, I knew that already and I clearly indicated I was prepared to pay for the additional half day - they never answered. so I had to find an emergency solution when I landed at 4 am - I managed with my family but the hotel answer was clearly not professional. then, I booked this particular hotel because it had a swimming pool. However, to access the pool, you need to pay an additional 15 euros (10 000 tenge)! it is very expensive so I did not do it and I could never swim. the marketign is somehow..not correct I think. so, it was OK but I will not go again under the same conditions.

4.0/512 Dec 2023

Alexander

It is ok but poor room service.

4.0/527 Jun 2023

Katherine

Stayed a week, choose this property for its proximity to my work site. Room was large, clean and comfortable. Staff were mildly helpful, very little English spoken but genuinely attempted to see to needs when they could. Room was VERY quiet given that it overlooked a busy street with many honking motorists. AC only worked some of the time.

4.0/511 Sep 2022

Pekka

Nice hotel with good location and friendly staff. As regular client I would expect to have room with different view as opposite wall ;)

3.0/58 Nov 2025

david • Couple Trip

We stayed ina business suit. Hotel is well-located, just a short walk from the city center, and has a nice pool, although the spa can get crowded during busy hours. Unfortunately the housekeeping was poor-our room was missing basic amenities and the top of the bed was stained. Despite notifying reception twice, the issues was only partially resolved. The staff offered a piece of cake as a compensation, but overall, the service did not meet the expectations.

3.0/513 Jan 2024

Jacek • Solo Trip

The promised city view turned out to be a view on a wall. Wifi was spotty and restricted, The swimming pool was available for 10000 tenge. Breakfast buffet was basic and not really delicious or nutritious consisting of porridge, sausages, mushrooms, chicken wings, and a limited choice of vegetables.

3.0/515 Aug 2023

Oleg • Solo Trip

The AC in the room was not working all of 4 days I stayed in this hotel. The sauna, swimming pool and fitness center are very good

2.0/516 Apr 2023

Megan • Solo Trip

The hotel is beautiful and perfectly located, however the staff leaves a lot to be desired. I booked this hotel for the free pool access only to find out that it costs extra unless you are in a “business” room. This was not advertised and I had to get Expedia involved. It does not look like the hotel has updated this tidbit. Another lack of professionalism displayed was housekeeping coming into my room without knocking. I was about to leave within 10 minutes and figured I should jump into the shower. When I came out, (in only a towel), I saw my door wide open, requiring me to go out into the hallway to close it. I then saw that there were two women fiddling around in my mini bar. I am not sure how they did not hear the shower running when they entered, but regardless, instead of excusing themselves for the misunderstanding, (which would have been completely excusable), they just looked at me and kept working as if I was in the way! I had to yell at them multiple times to get out until they finally got the hint. When I returned that night (after having put the “make up my room” sign on the door, I noticed that they did not replace my towels that I had left on the floor for replacement. I unfortunately did not notice this until I was coming out of the shower and saw dirt on my towel as I was drying off. The bed was haphazardly put back together by just draping the comforter on top of the bed. Pillows were left on a chair. Location is great, staff is appalling.

1.0/526 Aug 2025

May

The hotel rooms are spacious and generally comfortable. However, communication can be quite challenging as the staff do not speak English, which makes it difficult for international guests. Housekeeping is only available upon request and usually takes place quite late in the afternoon (after 4 pm). Even then, the service is limited to providing fresh towels, and other essentials such as soap need to be specifically requested. During our three-night stay, the bed sheets were not changed. The breakfast buffet was also below expectations. Although it is advertised until 10:00 am, items were cleared away before that time, even while guests were still dining. On one occasion, I asked for another cup of tea just before 10:00 am but was told service had ended. On a positive note, the hotel’s location is very convenient. However, due to the service shortcomings, I would likely consider other options if visiting Astana again.

1.0/511 Aug 2024

Alyona • Family Trip

We were extremely unhappy with our stay here. 1. It was cold in the room and we couldn’t use the heater, because it doesn’t work during summer time. Reception doesn’t have clue about it, and they were just telling us turn on AC for heat and wait 10 mins. 2. On the reception in the evening there was a random drunk person from the street. There are no any security there. 3. In the hotel restaurant they did not remember the whole order… We were waiting until we asked, and they were like.. “Did you order fish??”.. Of course, after waiting for an hour for the fish, we just decided to cancel it. That was the worst experience in the luxury hotel we had. Honestly, I do not understand why this hotel considered as luxury… I do not recommend anyone to stay here.

Popular Facilities

WiFi

Parking

Fitness Center

Spa

Airport Transfer

24-hour Front Desk

Elevator

Luggage Storage

Free Parking

Sports & Recreation

Pool Table

Billiards

Fitness Facilities

Public Facilities

Elevator/Lift

ATM/Banking

Parking (Free)

Hotel Services

Luggage Storage

Newspaper Stand

Express Check-in

24-hour Front Desk

Laundry Service/Dry Cleaning

Hotel Safe

Express Check-out

Concierge Services

Other Facilities

Smoking Area

Food & Drinks

Breakfast Buffet

Health & Beauty

Spa

Steam Room

Business Facilities

Ballroom

Conference Space

Business Center

Transportation

Airport Transfer (Surcharge)

Tours/Ticket Assistance

Shuttle Service

Connectivity

Free WiFi

Location

See maps

ul. Karasakal Erimbetov, 65, Astana, KZ

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure

Check-in2:00 PM-5:30 AM

Check-out12:00

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
No pets and no service animals are allowed at this property.

About Jumbaktas Hotel

Jumbaktas Hotel Location
With a stay at Jumbaktas Hotel in Astana (Yesil District), you'll be within a 15-minute walk of KazMunayGaz and Transport & Communications Ministry. This hotel is 1 mi (1.5 km) from Kazakhstan Ministry of Foreign Affairs and 1.1 mi (1.7 km) from Bayterek Tower.

Jumbaktas Hotel Facility and Service
Relax and unwind with body treatments and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a steam room, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a reception hall. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Jumbaktas Hotel Rooms
Make yourself at home in one of the 60 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Restaurant and Cafe
For lunch or dinner, stop by Jumbaktas, a restaurant that specializes in local cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.

Room Type and Price

Wed, 05 Aug 2026 - Thu, 06 Aug 2026 (1 night)

1 Room, 1 Adult, 0 Children