Hotel>Almaty>Almaty>Swissôtel Wellness Resort Alatau Almaty

Exterior & Views 1, Swissôtel Wellness Resort Alatau Almaty, Almaty

Sport & Beauty 2, Swissôtel Wellness Resort Alatau Almaty, Almaty

Bedroom 3, Swissôtel Wellness Resort Alatau Almaty, Almaty

Others 4, Swissôtel Wellness Resort Alatau Almaty, Almaty

Bathroom 5, Swissôtel Wellness Resort Alatau Almaty, Almaty

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General Info

Reviews

Location

Accommodation Rules

About

Resort

Swissôtel Wellness Resort Alatau Almaty

Almaty, Almaty

The Fun Awaits

Comfy place to relax and rechargePamper yourself with a sauna.

Dining service availableNo need to go out for meals! This accommodation provides a restaurant.

Near shopping centersOnly 4.1 km to Sputnik Mall

Suitable for your business tripStay productive with business facilities.

Reviews

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4.1/5

GoodFrom 20 reviews

5.0/52 Jun 2026

Nathalia

Alles sehr zu empfehlen, die gastfreundlicher ist grenzenlos Hohes Niveau

5.0/528 Aug 2025

Nathalia

Der Service ist erstklassig und das Essen von der Höchster Qualität

5.0/58 Aug 2025

Henner • Couple Trip

Der Empfang war spitze, sofort war jemand für uns da. Alles lief Reibungslos. Im Restaurant möchten wir besonders das Engagement von Zhanna hervorheben, sie versteht es Menschen schon am morgen zu begeistern, außerdem spricht sie sehr gut Englisch und Tschechisch, was vor allem meine Frau verblüffte. Auch der Conciergeservice war sehr gut und Sabina eine sehr gute Hilfe.

5.0/54 Apr 2025

sonia

Great stuff , quite area

5.0/55 Mar 2025

Björn

Great service. Perfect place. Nice spa.

5.0/511 Jan 2025

SANGHAK

좋았습니다. 시내랑은 좀 멀지만 환경이 좋습니다.

5.0/52 Jan 2025

Juan • Family Trip

One of the best hotels in Almaty, family friendly, excellent spa facilities, and staff that gives you personalized attention, despite the huge size of the hotel. Excellent food, amenities and astounding park surrounding the hotel. A true jewel.

5.0/523 Oct 2024

Fahad

Very cool place

5.0/51 Sep 2024

Michael • Solo Trip

BEautiful surroundings -- a great facility -- a modern Soviet-style "sanitorium"

5.0/58 Aug 2024

Asel

great hotel!

5.0/59 Mar 2024

Baurzhan

Suck an amazing place. Enjoyed food and spa

5.0/516 May 2023

Jane • Family Trip

Very good especially the pool food very poor

5.0/51 Dec 2022

MARC • Couple Trip

Un séjour d'une semaine très agréable Une très jolie chambre avec vue sur la montagne Une piscine de rêve Un personnel à votre service Un lieu isolé de la ville ou il fait bon se reposer dans un joli parc boisé.

4.0/517 Jun 2025

nicolai • Family Trip

overall, probably the best hotel in Almaty. I’ve been staying there for three years now, the condition of the hotel has deteriorated. The things they do for certain guests is bothered to others. They have a beautiful fountain in front, it’s grand only when certain guests are present. Every year the quality is going down. But would still return. The swimming pool staff try to rush you out by the end of the day, Take away your robe, slippers etc while you are still there during working hours, very rude and unprofessional

4.0/56 Aug 2024

Kevin Alexander • Couple Trip

This is a lovely hotel in a beautiful setting with some very attentive members of staff who try their best to provide a great experience for their guests. The massage and spa facilities are excellent. The inclusive breakfast is excellent in both quality and the range of food offered Unfortunately I got a feeling of what the Americans call being 'Nickel and Dimed' For instance, after travelling for 24 hours to reach this hotel and arriving at midday the reception staff informed me that I would have to pay an early check in charge if I wanted to go to a room as I had arrived before the 15.00 hrs check in time! I would also not be allowed to use the swimming pool/spa facilities before the appointed 15.00 hrs check in time. On check out day a special tag is now given to those leaving the hotel as you will be asked to leave the swimming pool/spa facilities after midday! Come on Swissotel are you a five star luxury hotel or are you a spa resort? Your customers need to know!

3.0/55 Aug 2024

Verified traveler • Family Trip

Check-in was 4 hours late and no additional services were provided. Facilities are good but the worst check-in service was provided which ruined my mood from the start.

2.0/523 Nov 2023

Milagros • Couple Trip

Although new hotel it's not conveniently located. The spa is not really relaxing as water in pool and jacuzzi is warm close to cold in winter. But what was worse is the terrible customer service and attitude most of the personal has. They dont smile, everything you ask for is a problem and they cant even try to solve. Few people were helpful like the bell boys. Also they speak poor english but hardly understand it, other hotels in the city even speak in spanish to me... not here. Also i was wearing a speedo to swim and they said it was offensive while there were more people wearing similar speedos. Food wasnt great euther and theres nowhere else close to eat. Not a very fulfilling experience overall.

2.0/55 Oct 2022

Masood • Family Trip

For 340€ a night for a deluxe room, i expected a lot more. Most of the employees don't speak english. The minibar in our room was even locked.

1.0/59 Mar 2025

Gulsaya

I recently stayed at Swissotel Almaty , traveling from California, I was planning to enjoy my trip relaxing and stress relief - getting away from city life . But once I arrived to Swissotel I was so shocked from amount of people there, while staying in line to check in I heard people complaining about their rooms. Then it was my turn - the room I booked was with Mountain View, they told me that the room actually doesn’t have a view, so they gave me standard room without refunding the difference on price . When I checked in , it was very tiny room I couldn’t cancel or get refund again , I thought at least I want to use the pool , but there was bunch of kids running so many people that they didn’t even had a space to sit or lay down so I came back to the room then they called me (receptionist) saying they will do compensation but I didn’t heard anything from them . Very disappointing experience

1.0/526 May 2023

Mohammad

IT IS NOT A 5 STAR . AFWFUL STAF.. I DO NOT RECOMMEND..

Popular Facilities

WiFi

Fitness Center

Spa

Airport Transfer

24-hour Front Desk

Elevator

Restaurant

Children Facility

Luggage Storage

Accessible Facilities

Meeting Facilities

Free Parking

Sports & Recreation

Fitness Facilities

Public Facilities

Air Conditioning

Elevator/Lift

Public WiFi

Restaurant

ATM/Banking

Parking (Free)

Hotel Services

Luggage Storage

24-hour Front Desk

Porter/Bellhop

Laundry Service/Dry Cleaning

Express Check-out

Hotel Safe

Concierge Services

Kids Facilities

Children Playground

Other Facilities

Bar/Lounge

Security

Food & Drinks

Poolside Bar

Business Facilities

Meeting Rooms

Photocopier

Ballroom

Business Center

Health & Beauty

Spa

Massage

Sauna

Accesibility

Accessibility Equipment

Wheelchair Accessible

In-room Facilities

Shower

Transportation

Airport Transfer (Surcharge)

Tours/Ticket Assistance

Connectivity

Free WiFi

Location

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View on maps

Tausamaly 50A Tausamaly 50A Tausamaly 50A, A32BOF2

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Announcement

The outdoor pool is open only during the summer. The indoor pool is open daily from 07:00 AM to 10:00 PM.
The outdoor swimming pool is closed for the autumn-winter period until spring.

Check-in Procedure

Check-in14:00-23:59

Check-out00:00

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

Children

Only guests 17 years old and above are allowed.

Children ages 12 years old and above will be considered as adults.

Please make sure that the children’s age is consistent with the information listed on your booking details. Otherwise, you may have to pay additional fees upon check-in.

Deposit

Guests no need to pay a deposit at check-in.

Age

Only guests above 17 years old allowed.

Breakfast

Breakfast is not available.

Pets

No pets allowed.

Smoking

No smoking room.

Alcohol

No alcohol drinks allowed.

About Swissôtel Wellness Resort Alatau Almaty

Located in a forest area in the outskirts of Almaty, Kazakhstan, Swissotel Wellness Resort Alatau Almaty invites for a laid-back leisure, preventive healthcare, SPA and sport activities. The hotel's key feature is an innovative medical and fitness center including family Purovel SPA and pool. Stay in good shape even away from home at a basketball ground, tennis court and gym.

Room Type and Price

Sat, 26 Sep 2026 - Sun, 27 Sep 2026 (1 night)

1 Room, 1 Adult, 0 Children