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Exterior & Views 2, Hotel De Susana and Resort, Valencia City

Public Area 3, Hotel De Susana and Resort, Valencia City

Bedroom 4, Hotel De Susana and Resort, Valencia City

Bathroom 5, Hotel De Susana and Resort, Valencia City

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Hotel

Hotel De Susana and Resort

Mailag, Valencia City

Reviews

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3.0/5

OkayFrom 20 reviews

5.0/526 Jan 2026

Marvin

everything is great

5.0/517 Sep 2025

belle • Solo Trip

Staffs were great

5.0/528 Jan 2025

Mark

Beautiful Place!

5.0/56 Mar 2023

andrew • Couple Trip

3rd stay here....will be back

5.0/517 Jan 2023

Athanasius

Beautiful resort - awesome pools and great food

5.0/511 Apr 2022

Eli • Couple Trip

Very good place for small conventions and receptions.

5.0/527 Dec 2021

Rogelio • Family Trip

Great place for vacation good food and nice people

4.0/56 Aug 2023

Regina

Very good

3.0/518 Dec 2024

David • Couple Trip

The receptionist on arrival was great. I had to ask for the lights to be turned on in the corridor upstairs because it wasn’t done. The service in the restaurant was terrible. The food was cold. There were birds flying freely in the restaurant with no attempt to get them out. My food order came out with items missing and never ordered with the kitchen. The Staff didn’t seem to be interested in anything and gave me the wrong beer 2 times. They looked totally bored the whole time.

3.0/528 Jul 2022

Mae • Family Trip

The bed was not that comfy. Bedsheets used were of very low quality. Only one sheet used as bed cover and one very thin sheet as blanket. Wifi was very slow. No working telephone inside the room. Not worth the price.

3.0/510 Nov 2021

Aseij Eam • Family Trip

C'est pas mal

2.0/523 Dec 2025

Stefan

Titel: Large - crowded - noisy - poor maintenance The Hotel de Susanna is a large hotel housing two very large event halls for larger receptions or wedding parties. The noise of the loud speakers and the loud music is coming directly into all bedrooms of the guests. Because there is no sound barrier between the event hall and the reception hall. You can start sleeping only with ear plugs. The pools are also very large and the noise from outside is also extrem, because swim school book the pools. In our suite we had only cold water, because the water boiler was defect. The newly installed used boiler went also defect with a huge flashlight throwing all fuses out. I finished my shower with cold water in the dark. It is rare that I make bad comments but this time I got angry. Sorry Stefan

2.0/529 Mar 2022

Andrew • Trip with Friends

The pools were great, very well maintained and clean. Upon entry into the main entry there was water leakage from the ceiling in many places. We ordered the presidential suite and we paid a very high price for this room, but thinking it was the last room available it was the best. How wrong we were. One slightly larger than average room with a couch and a double bed. No security deposit box, room service phone was dead, the tv was blasting loud and no batterys to use the remote control. They said they would replace but never did. Weirdest thing was the wardrobe was inside the bathroom. Bathroom was one of the worst we stayed at for the price tag. The plumbing was terrible. Water kept stalling and stopping in the shower. Hot to cold very fast. The walls were absolutely filthy. Smudge marks from dirty hands and lipstick decorated the walls. They boasted about breakfast but when we arrived we had a small menu and only one meal to choose. I ordered need tapas which was a small plate with half cup of rice and for small slices of beef. Along with a third of a slice of pineapple and a egg. The coffee was free with the orange juice but staff would not refill the almost empty jugs unless more guests arrived. So basically we drank 2 small glasses. Staff would not assist you once your breakfast was served. Upon checking out we complained to staff who already knew about the room problems. But sorry no refunds or partial refunds. The whole experience was absolutely terrible. Scammed good

1.0/55 Feb 2025

Danny • Couple Trip

The hotel seemed a bit rundown and cleanliness didn't seem to be a priority. They were doing work by the main stairs and the scaffolding presented a tripping hazard. They were also fumigating and making a lot of noise even after 10pm. I had to ask them to stop because people were already trying to sleep. I wouldn't recommend this hotel to anyone.

1.0/53 Jun 2024

William • Couple Trip

A rundown property.

1.0/56 Nov 2023

Earl • Couple Trip

Very unclean. We checked out a day early because it was truly that bad. We had a total of two towels and the both had holes and smelled like mildew. I rarely give a bad review but I have to be honest.

1.0/511 Apr 2023

AEM • Couple Trip

Is there anything not disgusting in this hotel?? Well: The breakfast was actually very good. From the moment you enter this property you get dazzled by grandness. Ten entrance way, grand lobby and even the room itself is enormous.. It could easily be one of the most impressive hotels in the country, if it weren't for the terrible state it's in. Bed sheets, seats, bathroom.. even the floor was disgusting. We named the large cockroach in our room "conny" as a joke, but we even didn't dare using the water as the tap seemed to explode on first use (indicating it not being used for a long time and probably containing salmonella).

1.0/51 Jul 2020

Levy • Family Trip

It’s uncomfortable and lack of good services ,no tv connection and cable,the room is not clean,the pool is not working.And the staff is not knowledgeable of there job.So I’m very disappointed and I can’t recommend this hotel to my friends and relatives.

1.0/519 Jan 2020

Phillip • Couple Trip

No hot water, asked about it and they said they would send someone up to look at it, they never came, I asked if they cleaned the rooms daily and gave fresh towels daily, they said yes, but never once in my 4 day stay did they come in and clean the room or give fresh towels. The tv in my room stopped working after the first day, the pool was nice, it actually had warm water.

1.0/527 Dec 2019

Lewis • Couple Trip

The photos did not match the room at all, so we paid extra to upgrade to the “presidential suite”. It was large, but poorly maintained, with threadbare towels, a sticky floor, leaking sink, and missing fixtures/appliances. We requested to be moved to another room. The replacement room was cleaner. Showers were lukewarm with barely adequate pressure. Beds were too short - I am 183cm and my feet poked out. They have odd-shaped duvets without covers. Room soundproofing was poor towards the corridors - we were woken early every morning by loud voices and people running outside our room. We were surprised to learn there was no daily room make-up service, apparently it was on request only. We requested it on our third day. They did not replace our towels or replace the empty toilet paper - I think all they did was make the bed. They also left our balcony door open the whole day allowing mosquitos to enter. Our requests for new towels, toilet paper and anti-mosquito spray were handled promptly. Breakfast was very limited local fare - rice and fish/meat, although they did offer some of their not-usually-included a la carte options when we asked about it. Service in the restaurant was good, but availability of menu items was poor. I would instead recommend heading over the road to the Roadhouse Cafe if you stay here. Swimming pools were mixed - one seemed very clean, one was slightly greenish, and one was very green and not in use.

Popular Facilities

WiFi

24-hour Front Desk

Sports & Recreation

Garden

Hotel Services

24-hour Front Desk

Hotel Policy

Smoke-free Property

In-room Facilities

Patio or terrace

Connectivity

Free WiFi

Location

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Purok 2 Patag Bagontaas, Valencia, Mindanao, PH

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure

Check-in2:00 PM

Check-out12:00

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

Front desk staff will greet guests on arrival at the property.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

Pool access available from 7:00 AM to 9:00 PM.
No pets and no service animals are allowed at this property.

About Hotel De Susana and Resort

Hotel De Susana and Resort Location
Located in Valencia, Hotel De Susana and Resort is a 4-minute drive from Robinsons Valencia and 6 minutes from Oval Grounds. This hotel is 4.3 mi (6.9 km) from Rizal Park and 4.5 mi (7.2 km) from Valencia Memorial Gardens.

Hotel De Susana and Resort Facility and Service
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden.

Hotel De Susana and Resort Rooms
Make yourself at home in one of the 31 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.

Restaurant and Cafe
At Hotel De Susana and Resort, enjoy a satisfying meal at the restaurant. Local cuisine breakfasts are available daily from 6:30 AM to 9:00 AM for a fee.

Room Type and Price

Mon, 10 Aug 2026 - Tue, 11 Aug 2026 (1 night)

1 Room, 1 Adult, 0 Children