10) Pets are allowed to stay at the Paw Park provided that owners will monitor them. Rowdy behavior from pets and owners will not be tolerated.
11) The guest agrees not to leave any pet/s unattended. Pets that are left unattended for more than forty-eight (48) hours shall be considered abandoned and subsequently, the registered guest shall be reported to the Philippine Animal Welfare Society (PAWS) for alleged violation of R.A. 8485. The registered guest shall indemnify the Hotel Management for any costs, losses or damages which may result from such action being taken.
12) Pet owners are responsible to bring their pets’ necessities during their stay. mySTAY Hotels is not expected to provide for these. However, a complimentary set of pee pad and a disposable poop bag will be provided per stay.
13) All equipment required for the upkeep and feeding of pets are to be provided by the guest. Under no circumstances shall any equipment within the property be used for animal use, this includes the use of available towels and linen for your pets. Any use of linen for their pets is to incur corresponding charges. Stained linen will be charged the corresponding cleaning fee while permanently stained linens will be charged with a corresponding replacement fee.
14) Any damage caused by the pet(s) shall be charged to the registered guest and must be paid immediately.
15) The Hotel Management and its employees shall not be liable for any loss, injuries, or illness of any pet for any reason whatsoever.
13. Refunds will not be issued under any circumstances once the check-in process has been completed. This policy strictly applies to both cancellations and shortened stays.
14. The guest acknowledge, agrees on and complies with the hotel’s House Rules.
16) The guest shall give a security deposit, equivalent to One Thousand Five Hundred Pesos (Php1,500.00) per room upon check-in. The security deposit will cover any damages. After confirmation and clearance that no damage was found in the room and no extra cleaning efforts were required, the security deposit shall be returned.
17) Pet owners will be required to promptly address any complaints made by fellow guests regarding noise or any other disturbance that may be caused by the pet/s. In the event that any pet becomes overly disruptive or in any way aggressive towards other guests or employees, the pet must be removed from the property. In the event that any pet is considered dangerous by the Hotel Management, it shall immediately be removed from the property by the guest.
18) The guest shall strictly comply with rules and regulations which may be issued by Hotel Management. Hotel Management reserves the right to require room changes, removal of pet/s from the property, refuse or discontinue service without refund if, in the hotel’s sole discretion, the pet is considered dangerous, unhealthy, or likely to frighten, harm, disrupt hotel guests, has damaged hotel property, or for failure to abide by these policies’
19) The guest accepts full responsibility for any and all liability, claims, losses, costs and expenses(including reasonable attorney fees) for personal injury or property damage that may result from the pet(s). The guest agrees to make any reimbursement for such damages on demand.
20) Pet owners agree to indemnify, hold harmless and defend the Hotel Management, its owners, and employees from any and all liability, claims, losses, costs and expenses (including reasonable attorney fees) arising out of or relating to any claim for personal injury or property damage caused by the pet(s)
7. Housekeeping service, including change of linens, bath towels, and room cleaning, is available daily from 9:00 AM to 8:00 PM. Service will proceed only when the “Make Up Room” sign is hung on your door or upon request through our in-room app. If the “Do Not Disturb” sign is displayed, we will respect your privacy and will not enter your room.
8. The hotel reserves the right to impose charges for any loss, damage, or breakage incurred in the room during the stay.
9. The hotel shall not be held liable for any loss of valuables left inside the room, in accordance with the Civil Code of the Philippines. Guests are strongly advised to secure their belongings, as the hotel will not entertain claims arising from negligence in this regard. Lost and unclaimed items will be kept for a maximum of thirty (30) days, after which management reserves the right to dispose of them without further notice.
10. The hotel reserves the right to take necessary action, including but not limited to penalties, eviction, and legal measures, in cases of self-check-out, non-compliance with hotel policies, disorderly conduct, or failure to settle outstanding balances upon demand.
11. All deliveries must be personally received by the guest, as the hotel will not accept or hold deliveries on behalf of guests. Any unattended deliveries will be refused or returned to sender.12. No Parking available onsite.
Additional Terms & Conditions for Pawsome Petcations:
• We are a pet-friendly hotel.
• An additional charge of Php 500.00 per night will apply for guests booking our pet-friendly rooms.
1) A maximum of two pets (2) are allowed per room.
2) Pet/s must be declared by the guest prior to check-in.
3) Pet owners shall present the vaccination record upon check-in.
4) All pet vaccinations, especially anti-rabies must be current and valid.
5) Pets aside from dogs or cats should have their cages present during their stay.
6) Pets shall have a maximum height of 60 centimeters (2 ft.) or up to Medium sized (11kg to 26kg).
7) Pets are allowed only in their registered rooms.
8) Keep your pet leashed and with diapers at all times when heading out of your room & in public areas.
9) Keep your pet leashed during the make-up room and when seeking for assistance inside your room.
Hotel Policies and House Rules:
1. Standard check-in time is 2:00 PM, early check-in before 5:00 AM is subject to a full day
charge, while early check-in between 5:01 AM and 10:00 AM is subject to a 50% charge.
2. Standard check-out time is 12:00 NN. Late check-out until 4:00 PM is subject to a 50%charge, while check-out beyond 4:01 PM will be charged the equivalent of one full night’s stay.
3. A cash security deposit is required upon check-in. This will be fully refunded upon check-out, provided there are no damages, losses, or additional charges incurred during your stay.
▪ Php 1,000.00 for regular booking
▪ Php 1,500.00 for bookings w/ pets
4. A maximum of two (2) adults and one (1) child are allowed in Deluxe, Executive, and Loft Bunk Rooms, while Suite Rooms may accommodate up to four (4) adults and one (1) child.
5. All visitors are required to register at the Front Desk and must be escorted by the registered guest from the lobby. A maximum of two (2) visitors per room is allowed, and visitors are strictly permitted to stay only until 12:00 midnight. Non-compliance with this policy may result in penalties and/or denial of entry.
6. Smoking is strictly prohibited within the premises. A penalty of PHP 5,000.00 will be imposed for each violation, along with the confiscation of cigarettes, vapes, and any prohibited or illegal products.
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