Grand Hyatt Jeju

- When booking a breakfast-included package at Grand Hyatt Jeju and Jeju Dream Tower, all registered children under 12 years old (up to 2 children) can stay free of charge.
- Additional fees apply for children ages 4 to 12 eating breakfast in the Grand Kitchen and Club Lounge.
- Additional charges apply for additional guests wishing to enter the club lounge.
- When booking 5 or more rooms, separate policies and additional charges may apply.
- To protect the property's intangible property rights and the personal privacy of all guests, video and/or photography is prohibited anywhere inside or outside the property without permission of the property and/or individuals.
- All rooms and accommodation facilities are non-smoking. Please use the designated smoking area within the property.


[Hotel Policy and Information Regarding Group Reservations]
● If you reserve 5 or more rooms in a single booking, or if you make multiple reservations for the same stay period under the same guest name or the same account holder (regardless of the guest names indicated) resulting in a total of 5 or more rooms, or if you make multiple reservations under the same name for different dates, such reservations will generally be treated as group reservations. Please note that the hotel reserves the right to define and apply its own criteria for what constitutes a group reservation.
● In cases where a reservation is deemed to be a group reservation as described above, special conditions (e.g., mandatory prepayment at the time of booking) and/or different cancellation policies (e.g., non‑refundable) may apply. Guests are strongly advised to carefully review and confirm these conditions before completing any reservation.

[ Free Jeju International Airport Shuttle Service]

1.Jeju Airport ↔ Hotel Shuttle Bus (Hotel Guests Only)

• Airport ➝ Hotel
 - Operating Hours: 06:30 ~ 22:30 (every 30 minutes, departs on time)
 - Requirement: Present your Lotte Tour Club Membership Card or hotel reservation confirmation at the airport
 - Boarding Location: Exit Gate 4 (1F, Jeju Airport) → Cross the pedestrian crossing → Walk approx. 100m toward Angel-in-us Coffee → Turn left into the Large Vehicle Parking Lot (Zones B1–B4) → Board the black shuttle labeled “Jeju Dream Tower”

※ Note: Boarding location may change due to limited airport parking
※ Check shuttle arrival time at Dream Tower Service Desk next to Gate 5, 1F

• Hotel ➝ Airport
 - Operating Hours: 06:00 ~ 22:00 (every 30 minutes, departs on time)
 - Requirement: Shuttle bus pass (available at 1F Concierge Desk)

2. Nuemaru Street → Shilla Duty Free (Open to all visitors, hotel stay not required)
- Operating Hours: Daily 10:30 ~ 22:30 (Interval: Every 25 minutes)
- Route: Hotel → Nuemaru Street → Shilla Duty Free → Hotel


[Hotel Policy and Information Regarding Group Reservations]
● If you reserve 5 or more rooms in a single booking, or if you make multiple reservations for the same stay period under the same guest name or the same account holder (regardless of the guest names indicated) resulting in a total of 5 or more rooms, or if you make multiple reservations under the same name for different dates, such reservations will generally be treated as group reservations. Please note that the hotel reserves the right to define and apply its own criteria for what constitutes a group reservation.
● In cases where a reservation is deemed to be a group reservation as described above, special conditions (e.g., mandatory prepayment at the time of booking) and/or different cancellation policies (e.g., non‑refundable) may apply. Guests are strongly advised to carefully review and confirm these conditions before completing any reservation.

-Extra-person charges may apply and vary depending on property policy
-Assurance of food safety through ISO 22000:2018 certification
-Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
-This property reserves the right to pre-authorize the guest's credit card prior to arrival.