Rolo Beach Hotel

CHECK-IN AND CHECK OUT Check-in is from 4:00 pm to 5:00 pm Check-out time is promptly at 11:00 amOur check-in time begins at 4:00 pm. If your room is not ready at 3:00 pm, we welcome you to store yourbags with us and enjoy the pool or beach after you have completed your check-in process at the frontdesk. Check-in time ends at 5:00 pm. If you like to have a later check-in time, we can accommodatethat if you send a request to us by email including a copy of your ID at least one day prior to your arrival.We have a system with lock boxes at the hotel, where we then will put your room key and send youinstructions by email on the day of your arrival. You will then do the formal check in at our reception thefollowing morning.Our check-out time is 11:00 am. We respectfully ask that you plan a prompt departure as we will not havethe flexibility of late check out at this time. We regret any inconvenience that this may cause, but we arerequired to allow our team time to properly clean and prepare the property for our incoming guests.Early arrivals and late check-outs are based on availability, additional fees apply.The minimum check-in age is 21 years old, unless accompanied by a parent or legal guardian. Thisminimum age requirement applies to all guests and visitors of the hotel, with the exception forindividuals who are currently on active duty as a member of the US Military (must present valid militaryidentification card at check-in).
CHILDREN UNDER 12 YEARS OLDChildren 11 years old and younger stay for free in room with parents and with existing bedding. In the 2-Bedroom Suite up to 3 children under 12 years old are included in the rate, for additional children there isan extra person rate of $20 per night plus taxes per child.CRIB & ROLLAWAY BEDSCribs and Rollaway beds are offered upon request and based on availability.Cribs and Rollaway beds are each $20 per night plus 13% sales and tourist tax. For additional details andreservations, please contact our office.GUEST´S VISITORSDuring daytime, between 10 am and 10 pm, registered guests are allowed to have a maximum of 2visitors per room. Registered guest shall take full responsibility for their visitors, so they follow our hotelpolicies. Guest´s visitors are not allowed to use the pool or the pool deck unless they have purchased aday pass through, see more about this under "Pool and Pool deck policy" below. If anyone wishes to havemore than 2 visitors, a request must be sent to and approved by our office prior to the visit. If visitorsneed parking, a parking pass is offered based upon availability and the fee is $10 per day plus 7% salestax.NO DISTURBANCEWe hope you will have a great and relaxing stay at Rolo Beach Hotel! We are committed to provide asafe and peaceful place for the well-being of all of our guests and employees. As such, we strictlyadhere to this policy. If other guests are disturbed due to excessive noise or improper behavior,management reserves the right to ask everyone to vacate the premises and any refund of roomcharges and deposit will be forfeited at that time. You may also incur a fee of $300 as a disturbancecharge if any of the following occur:· Any non-registered guests or visitor to the guest on the property after 10 pm· Other guests are disturbed due to excessive noise· Number of guests or occupants in the room are more than registered
DEPOSIT AND ADVANCE PAYMENT Deposit of the first night's stay including taxes is collected at the time of booking. Upon check-in an incidental deposit of $150 is collected on top of the remaining charges andtaxes for the entire stay. Advance payment might be required for special dates or for specific offers. This information willbe communicated at the time of booking. Credit cards used at the time of booking must be presented upon check-in; if the credit cardused for deposit at the time of booking is not available, the amount for the entire stay (includingdeposit) will be placed onto the new card. The ID of the credit card holder will be verified at thetime of check-in.TAXES AND FEESRoom fees are subject to a 13% sales and tourist tax and Parking fees are subject to a 7% sales tax. Taxesand fees are subject to change.MAXIMUM OCCUPANCY AND ADDITIONAL PERSONSRates are for single or double occupancy. All other occupants must be registered upon check-in. Theextra person rate is $20 per night plus taxes.In Queen Room we allow for a maximum of 2 adults/persons.In Junior Suite and Accessible Junior Suitewe allow for a maximum of 5 adults/persons.In 2-Bedroom Suite, we allow for a maximum up to 8 adults / persons.For all other Rooms and Suites, we allow for a maximum of up to 3 adults/persons.
PARKINGSelf-parking on property is available for guests at the cost of $10 per night plus tax. We have a limit of 1parking space per room, additional parking spaces are based upon availability. Upon check-in we willissue a parking pass for your vehicle. Place this parking pass on the rear view mirror in the car so it isvisible from the outside.PET POLICYWe are a dog-friendly hotel and allow dogs in select rooms. To ascertain what rooms we allow dogs in,we require the booking to be done in advance via phone or email to us. There is a $20 daily pet fee plus13% sales tax. Only one dog is allowed per room and the dog must weigh 40 pounds or less. Dogs mustbe leashed at all times. Dogs may not be left in a guest room unattended. Dogs are not permitted in anypublic/common areas of the hotel (reception, pool deck, breezeways, seating areas and garden area).Cats are not allowed at the hotel.NON-SMOKING POLICYRolo Beach Hotel is a smoke-free hotel. A $300 recovery fee will be charged for smoking in a nondesignated area, including your room, the breezeways, the garden and pool deck. If you must smoke,please do so outside the property. EARLY DEPARTUREAll guests have a confirmed departure date provided in the reservation.Should guests depart earlier than the check-out date, a charge of the following night¨s room fee plustaxes will be incurred.
POOL AND POOL DECK POLICYThe pool and pool deck at Rolo Beach Hotel is for the exclusive use of our registered guests. No outsidevisitors will be permitted unless they have purchased a day pass through our reception. Day passes aresubject to availability and at a cost of $25 per person plus taxes. Glass, porcelain plates, food and openbeverages are prohibited on our pool deck. The pool is open from dawn to dusk.ROOM KEYS AND REMOTE CONTROLSPhysical room keys will be issued at check in for rooms in the Traditional building. Please treat these keysas you would your own house keys. If a key is lost, we must re-key the lock with a new set of keys, whichwill be charged against the security deposit. If a remote control from the room is lost or damaged, it willresult in a $50 fee plus taxes.PACKAGES SENT TO THE HOTEL RECEPTIONA handling fee of $5 flat plus sales tax for each package up to 5 packages will be applied; a handling feeof $15 flat plus sales tax will be applied to each package for the next 6-10 packages. All packages shouldbe addressed to a REGISTERED guest's name ONLY. We will not accept more than 10 packages perregistered guest room and not sooner than 3 days prior to the guest's check-in date at the hotel.Packages must be delivered, and are available for pickup in the reception between 9:00 am-5:00 pmonly. The size of the package cannot be more than 2.25 cubic feet in volume (which equates to a boxmeasuring approximately 18 inches x 18 inches x 12 inches). If packages are not retrieved by guests priorto the check-out date, packages will be held until the end of the month and then posted as "return tosender" or donated to charity.
The property has a minimum check-in age requirement of 21 years for the guest who books and checks in