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Hotel>Virginia>Henrico>Tru By Hilton Richmond Northwest
Exterior 1, Tru By Hilton Richmond Northwest, Henrico
Exterior view 2, Tru By Hilton Richmond Northwest, Henrico
Food and beverages 3, Tru By Hilton Richmond Northwest, Henrico
Interior view, Tru By Hilton Richmond Northwest, Henrico
5, Tru By Hilton Richmond Northwest, Henrico
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General Info
Reviews
Location
Accommodation Rules
About
Hotel

Tru By Hilton Richmond Northwest

Henrico, Virginia

The Fun Awaits

Near shopping centers
Near shopping centersOnly 4.9 km to Regency Square Mall

Reviews

See all
3.9/5
GoodFrom 20 reviews
5.0/510 May 2026
Lucia
Great service!
5.0/53 May 2026
Sharon
Staff was super friendly and nice! Had a great stay
5.0/526 Apr 2026
Eric
Great customer service clean
5.0/57 Apr 2026
Sophia • Solo Trip
The lobby was extremely cold but everything else was fine
5.0/529 Mar 2026
August • Family Trip
Great!
5.0/520 Mar 2026
Rochelle • Couple Trip
Clean rooms and property overall.
5.0/519 Mar 2026
Ralphann • Solo Trip
The desk clerk was amazing! She understood the logistics of how to place guests. Children and pets in designated rooms and having people traveling solo or couples on the upper level!!!! I usually have to request this but this 20 plus year hospitality veteran knew this! I was extremely impressed!
5.0/57 Mar 2026
Barbara
Wonderful stay. Very clean, staff very courteous. Very safe parking with our bikes.
4.0/517 May 2026
Lewis • Family Trip
The room was awesome and clean. I just had trouble with controlling the thermostat. The staff initially was overwhelmed, but was able to get our reservation straight. The stay overall was really good and I would stay at the same hotel again.
4.0/53 May 2026
Tracey • Family Trip
Fairly new, very clean. Double bed rooms seemed fairly small but it functioned well enough. Appreciated the convenient location, too.
4.0/51 May 2026
Kathleen • Couple Trip
Seems like a new hotel with a few things to work out. Very clean.
4.0/527 Apr 2026
Laura • Family Trip
One thing to improve. Better snacks
4.0/59 Apr 2026
Mauricio • Family Trip
Breakfast, restocking is not done. If you don’t arrive before 8am you will not find many items
4.0/54 Mar 2026
Christine
Opening week was rough for the front desk staff but they held it together when the system went down. The manager even stay behind on er birthday evening to handle things. Morning staff was hard to understand, young and meek.
3.0/526 May 2026
Hafeezah
Minimal grab-and-go breakfast options
3.0/54 May 2026
Raymond • Family Trip
For a new hotel we had no hot water. Room was nice Breakfast was poor. The hostess seemed annoyed when asked about simple things like can we have some milk. Or can you get the pancake maker working. We usually have breads or muffins but not here. Although she seemed happy about getting food for herself to eat. When I or others asked the front desk person to help we thought she was talking to us but she was on her phone talking through her airpods She was on her phone all the time. Check in took long because all the staff were in the room on the left. Won’t stay here again. Thanks
3.0/525 Feb 2026
Stanislav • Solo Trip
A new building, not on the map, got confused and headed to another building. A pleasant, cozy room. The floor was slightly dirty from construction debris and there were gaps between the baseboards and the floor.
2.0/526 May 2026
Tracy • Family Trip
We stayed 3 nights and the room was not cleaned once even after we made a special request that it be done. I asked for 4 sets of extra towels and we were only given two. There were no luggage carts available as we were checking out. The breakfast was never fully stocked. Trash bins around the hotel were always full. The carpet needed vacuuming. The coffee/tea area was always dirty.
1.0/530 Mar 2026
Lara • Couple Trip
No housekeeping in three day stay. Elevator broken. Two fire alarms. One at 5:15 am. Night staff clueless. Charged us twice and gave us wrong room and said they couldn't do anything about it. Overall, terrible stay. Find somewhere else.
1.0/529 Mar 2026
Noah • Couple Trip
Elevator broken. Charged twice.Two false alarm fire drills during a three day stay. No housekeeping. Night-time staff was clueless. Food on second day was sparse and still frozen. Second room for kids was completely wrong and they didn't fix it when we asked. Overall, worst stay I've ever had in a hotel.

Popular Facilities

Swimming Pool
Swimming Pool
WiFi
WiFi
Parking
Parking
Fitness Center
Fitness Center
24-hour Front Desk
24-hour Front Desk
Elevator
Elevator
Children Facility
Children Facility
Accessible Facilities
Accessible Facilities
Free Parking
Free Parking

Sports & Recreation

1
Fitness Facilities

Public Facilities

2
Elevator/Lift
Parking (Free)

Hotel Services

1
24-hour Front Desk

Other Facilities

1
Smoking Area

Food & Drinks

1
Breakfast Buffet

Accesibility

1
Wheelchair Accessible

Connectivity

1
Free WiFi

Location

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9950 Independence Park Drive, Richmond, Virginia, US
All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Announcement

Daily Mandatory Charge includes: Richmond Region Tourism Improvement District Fee
Daily Mandatory Charge includes: Richmond Region Tourism Improvement District Fee
Daily Mandatory Charge includes: Richmond Region Tourism Improvement District Fee
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Check-in Procedure
Check-in3:00 PM-midnight
Check-out11:00

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
  • Mobile payment options include: Google Pay and Apple Pay

If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

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Want to check in early? Fill out the Special Requests form on the booking page.

More Policies
  • The seasonal pool will be open from May 25 to September 07.
  • Guests can access their rooms with a mobile device.

About Tru By Hilton Richmond Northwest

Tru By Hilton Richmond Northwest Location
Located in Richmond, Tru By Hilton Richmond Northwest is within a 15-minute drive of Short Pump Town Center and University of Richmond. This hotel is 10.9 mi (17.5 km) from Virginia Commonwealth University and 11.1 mi (17.9 km) from Richmond Raceway.

Tru By Hilton Richmond Northwest Facility and Service
Be sure to enjoy recreational amenities including a 24-hour fitness center and a seasonal outdoor pool.

Tru By Hilton Richmond Northwest Rooms
Make yourself at home in one of the 106 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include desks and desk chairs, and housekeeping is provided daily.

Restaurant and Cafe
A complimentary buffet breakfast is served daily.

Room Type and Price

Sun, 30 Aug 2026 - Mon, 31 Aug 2026 (1 night)
1 Room, 1 Adult, 0 Children