Hotel>Shefa>Port Vila>Coconut Palms Resort & Diamond Casino

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Bathroom 3, Coconut Palms Resort & Diamond Casino, Port Vila

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Accommodation Rules

About

Hotel

Coconut Palms Resort & Diamond Casino

Port Vila, Shefa

The Fun Awaits

Suitable for your business tripStay productive with business facilities.

Reviews

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2.7/5

OkayFrom 15 reviews

5.0/520 Mar 2026

Huixia • Family Trip

The location is great, very close to restaurants, bars, and even government offices. I have to say, the staff is really wonderful—very warm and friendly. The value for money is still quite high.

5.0/522 May 2025

Claudia • Solo Trip

The property was very good and clean close to everything such as shopping, transport and beach.

4.0/53 Mar 2026

Jeff • Solo Trip

Good place for the price. The casino is only some slot machines and the restaurant hasn't been open for a while. The rooms are decent and the staff is good. I've stayed there a few times now.

4.0/523 Oct 2025

Jeff • Trip with Friends

It looks like this was a really nice hotel at one time. The restaurant is closed, the casino is only about 20 slot machines in the lobby. The room was okay and the people were friendly.

4.0/520 Oct 2025

Jeff

Good place for the price. It looks like it was a really nice place at one time. It's not bad compared to other options in the area.

3.0/523 Oct 2025

Jeff

The staff was friendly. The place is a little run down and the restaurant is closed for business.

2.0/519 Dec 2025

Rhonda • Family Trip

The building is in total disrepair. Staff were lovely, unfortunately it stops there. The casino isn’t operational. Room was scarce, there was no fridge to keep things cool although staff allowed you to use the fridge in reception. The a/c was nice and cold but on the last night of our stay was leaking. There was no restaurant, no cooking facilities and no room service. Pool wasn’t useable until a few hours before we left. I didn’t see any other guest when we were there which made me think it was more for staff accommodation.

2.0/527 Oct 2025

Michael • Solo Trip

Not much choice.

2.0/528 Sep 2025

Edmund

Didn’t like shower, no restaurant no fridge in room

2.0/51 Sep 2025

Sean • Solo Trip

3rd week here, my room wouldn't get hot water the whole time. Only a trickle of water with no pessure coming out of shower head, only luke-warm. No fresh towels available for 2 days as they were wet. Tv in chinese, remote too, fan goes off when light turned off. No fridge, noisy neigbourhood with roosters crowing all night and dogs barking nonstop. Also sounds from casino, non stop beeping all night and day. Some staff were nice, and helpful sometimes. Rooms need updating, renovating, improving and repairing. Lack of self catering options as no cooking facilities or bbq on grounds and no cooking setup in the room.

2.0/51 Sep 2025

Sean • Solo Trip

Rooms only serviced if you drop key off at reception. Took a full day to service room and I got back and only the bed changed, nothing else cleaned. Also my screen in my bathroom was missing on return and window and door to balcony left opened while raining, with my posessions inside. Often times no towels available as they weren't dry. When requesting services sometimes all the items requested don't arrive. No fridges, loud neigbourhood with roosters crowing all night and dogs barking constantly. Reception accused me of not leaving deposit, Instead of communicating with other staff. First week was fine, gave $50, got receipt. I decided to book a second week, Checked out with one morning reception staff member and transfered my same initial $50 note for deposit that I used for my first week and used it for the second week. She didn't write me a reciept for the deposit, or inform afternoon reception staff of this. I left my bags, came back later and checked in with different reception staff member (afternoon). Afternoon Reception staff member said to me one night, "you didn't leave deposit", I told her I did and she said "no I checked you in remember"? She wanted to argue that I was wrong. When I checked out the next day with the morning reception staff member there was my cash deposit and I got my $50 aus note back. Tv is in chinese, remote in chinese, fan remote in chinese. Owner rude, angry when being let into hotel late at night or early morning.

2.0/517 Mar 2025

ian • Solo Trip

Room was not cleaned for 4 days. No new towels. Ran out of toilet paper.

1.0/59 May 2026

Maria • Trip with Friends

Need a lot of improvements

1.0/519 Jan 2026

Alexander

Roaches everywhere, no wifi,

1.0/52 Feb 2025

William • Family Trip

They had no idea we had reservations for over 2wks and I confirmed it a week before we showed up. Then I showed the staff our reservations and they put us in the room that we reserved. About 30mins later the same staff that checked us in and showed us to our room shows up with a manager (that’s want she called him) he was telling me, that we did not pay enough for the room we paid for and we were been moved to a smaller room. the Staff tried to explain to him that we were in the right room, and he wanted more money to stay in the room we were in. Then I said I was reaching out to Expedia and he walked away upset. then about 20mins later the same lady that checked us in and came with the Manager, came back to apologies for his behavior and to reassure us we were in the right room. Then the TV had 1 Channel and everything was in a language we had to use our phones to translate. No shower curtains, we paid for a room with A/C and is was on for 16hrs on high and never got below 27 degrees. Nothing is as advertised.

1.0/522 Sep 2024

Thierry

The hotel is not what is advertised. Had to ask for housekeeping which was only once over 6 days and not properly done. Discovered another guest in my room who was able to open my room with his room's key. Single bed room and bathroom not well designed, and poor condition (no fan and aircon).

Popular Facilities

Parking

Children Facility

Free Parking

Public Facilities

Parking (Free)

Other Facilities

Smoking Area

Business Facilities

Business Center

Info

No Elevators

Location

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Rue Cornwall, Port Vila, Shefa Province, VU

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure

Check-in2:00 PM-anytime

Check-out11:00

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

The front desk is open during the following times:

Monday - Sunday: 6:00 AM - 9:00 PM

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

About Coconut Palms Resort & Diamond Casino

Coconut Palms Resort & Diamond Casino Location
With a stay at Coconut Palms Resort & Diamond Casino in Port Vila, you'll be within a 10-minute walk of Erakor Lagoon and Independence Park. This hotel is 0.4 mi (0.7 km) from Parliament House and 0.4 mi (0.7 km) from National Museum.

Coconut Palms Resort & Diamond Casino Facility and Service
This hotel offers designated smoking areas.

Coconut Palms Resort & Diamond Casino Rooms
Make yourself at home in one of the 40 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include desks and electric kettles, and housekeeping is provided daily.

Room Type and Price

Sat, 22 Aug 2026 - Sun, 23 Aug 2026 (1 night)

1 Room, 1 Adult, 0 Children