Jakarta, September 4, 2025 – Unexpected situations often arise during travel, ranging from flight schedule changes to technical issues or other sudden circumstances that may disrupt customers’ comfort. The need for customer service that is fast, responsive, and always ready to assist has therefore become increasingly urgent.
tiket.com Launches “halo tiket,” a Fast, Accurate, and Fully Resolved Solution Within 1 Hour
Amid growing uncertainty, including the rise in public demonstrations, many travelers are prioritizing safety by opting to reschedule or request refunds for their planned trips. This trend is reflected in the increase in refund and reschedule requests on tiket.com during the protest period compared to the previous week — rising by up to 49% for flight products, 13% for accommodations, and 14% for event tickets. Of all refund requests received, 69% were driven by personal reasons, including adjustments to travel plans due to the ongoing situation.
In response to travel uncertainties and in commemoration of National Customer Day 2025, tiket.com is introducing the transformation of halo tiket. This customer service initiative is designed to provide fast and reliable solutions, offering peace of mind for every journey of Sobat tiket (tiket.com customers).
Gaery Undarsa, Co-Founder & Chief Marketing Officer of tiket.com, said, “In travel, every minute matters. Even the smallest issue can cause discomfort and potentially disrupt travel plans. Through the presence of halo tiket, customers can receive instant solutions, with every issue resolved within a maximum of one hour. With this innovation, tiket.com aims to ensure that customers can return to enjoying their journeys worry-free, in line with the spirit of National Customer Day.”
Halo Tiket Transformation
Through halo tiket, tiket.com introduces a new customer service experience powered by a range of innovations specifically designed to meet the needs of Sobat tiket:
- “30-Second Connection, Zero Confusion” Commitment
halo tiket is built to provide certainty through an integrated service system. With this commitment, customers can be connected directly to the halo tiket team within 30 seconds — eliminating long waiting times and uncertainty.
- Faster, More Reliable Issue Resolution
With the promise of “Resolved Within 1 Hour, Worry-Free Travel,” tiket.com ensures that every customer report is handled within a maximum of 60 minutes, delivering relevant and tailored solutions that meet customers’ needs.
- AI-Powered Digital Support
A virtual assistant is available 24/7 to provide immediate responses and initial solutions to a wide range of customer inquiries.
Beyond these innovations, halo tiket also offers additional protection when Sobat tiket encounter extreme situations such as natural disasters, accidents, or other unexpected disruptions. For more information about halo tiket, please visit: https://www.tiket.com/explore/halo-tiket
“With a strong customer-centric focus, tiket.com is committed to being a trusted travel companion for Sobat tiket in every holiday plan. In celebration of National Customer Day, we present the transformation of halo tiket as a form of appreciation to our customers and as a reaffirmation of tiket.com’s commitment to ensuring every journey remains safe, comfortable, and worry-free,” Gaery concluded.
About tiket.com
tiket.com is a pioneer online travel agent (OTA) in Indonesia, established in 2011. It is one of the largest and most comprehensive online travel companies in the country, offering flight tickets, train tickets, accommodations, villas & apartments, event tickets, car rentals, and other travel-related services. Our mission is to provide the best online travel booking access through both web and mobile applications.
In 2017, tiket.com became affiliated with Blibli, and in 2021 officially became a consolidated subsidiary of Blibli. Blibli operates a unified omnichannel ecosystem known as Blibli Tiket, which comprises its subsidiaries tiket.com and Ranch Market. This ecosystem synergy enhances customer convenience and delivers added value by providing more comprehensive, beneficial, and integrated services across every channel and platform. In 2022, Blibli was officially listed on the Indonesia Stock Exchange (IDX) under the stock code “BELI.”
tiket.com has been recognized by Sabre as the fastest-growing OTA and was also acknowledged by Jakpat Survey for having the fastest Net Promoter Score (NPS) growth among OTAs.
Where to? Everything you need is on tiket.com!
Media Contact:
Public Relations tiket.com
Email: pr@tiket.com