Homes>La Altagracia>Salvaleon de Higuey>Serena Village

Bedroom 1, Serena Village, Salvaleon de Higuey

Exterior & Views, Serena Village, Salvaleon de Higuey

Bathroom 3, Serena Village, Salvaleon de Higuey

Others 4, Serena Village, Salvaleon de Higuey

Others 5, Serena Village, Salvaleon de Higuey

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Location

Accommodation Rules

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Apartment

Serena Village

Salvaleon de Higuey, La Altagracia

Reviews

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2.7/5

OkayFrom 20 reviews

5.0/529 Dec 2019

CARLOS • Family Trip

Bien

5.0/514 Aug 2019

Verified traveler • Family Trip

Safety, prompt response from management and staff, and excellent communication with the security guards. Two thumps up.

5.0/54 Apr 2019

Luis Alberto • Family Trip

Muy tranquilo, super cómodo, bonito. Y agradable, muy atento los administradores del complejo.

5.0/526 Nov 2018

José • Family Trip

La estancia estuvo mejor de lo esperado. El apartamento estaba limpio, ordenado y con todo lo necesario para que nos sintieramos cómodos. A pesar de las diversas reglas y políticas, pero con la explicaciones del gerente, cierta flexibilidad de las mismas y un trato personalizado hicieron de nuestra estadía un lugar recomendable para alojarse.

5.0/517 Mar 2018

Francisco A

Excelente apartamento, cómodo espacioso y en condiciones óptimas, Tiene todo lo necesario para una buena estadía, la atención de Michele y su esposa lo hacen aún mejor, te ayudan con buena información del lugar y siempre están pedientes para darte un buen servicio, lo recomiendo 100%. Tiene estacionamiento, airea acondicionado, en los dos ambientes, cocina y todos sus implementos, camas cómodas, lavadora, baño y ducha en buen funcionamiento.

4.0/519 Aug 2018

Anne yola • Couple Trip

Le sejour etait positif . Mais arrive a lhotel il ya des frais qui netaient pas mentionnes sur mon reçu que le proprietaire voulait que je paye . Par exemple : linternet . Cetsit mentionne free wifi . Vue que je nai pas voulu payer le wifi apres 2 jours il a pris la television . Jai du aussi payer 10 $ usd pour lelectricite a part ( jai eu cet avis la veuille de mon voyage ) quand jai reserve ce netait pas mentionne

3.0/58 Jun 2019

Verified traveler • Family Trip

Futton not comfortable, not provide soap for shower, surprise charges like power and fee for person. Hotels.com promote $30 per night at the end with all extra fees I was paid $100 per night

3.0/511 Oct 2018

Verified traveler • Trip with Friends

The apartment was described correctly however, we were not used to paying for electricity in advance and were concerned to use electronics or appliances to avoid running out of prepaid power. The room has an ant problem. We discarded leftover soda in the sink and almost immediately, hundreds of ants covered the counter and sink. The couches and beds were not comfortable. Very stiff. We had to walk 6 blocks in to the neighborhood to look for a machine to add more money to our prepaid power to be able to use electricity without having to worry. Overall it was fine, but could use some more description in the room details.

3.0/512 Jul 2018

Geraldine

The hosts were very good at communicating and were able to accommodate our very late check-in. Michel assisted us with scheduling a taxi service to take us to the airport at 4am. The Villa was nice and clean- but there was no toilet paper, soap or drinking water in the villa. The towels were not put out, so we had to search the closets in order to find them. There is a power usage limit, so we were unable to use the AC in the room and living room simultaneously. We were occupying both spaces to sleep, so it was very uncomfortable trying to sleep without AC at night. Other than that- it was a good place to stay if you just need an affordable place to stay and sleep for a day or two.

3.0/522 Mar 2018

Verified traveler

Many hidden fees that not explained to you by the website

2.0/54 May 2021

Verified traveler • Couple Trip

The property charges separate for electric and they don’t advertise it on their site, later went to Pool and it was dirty and full of leaves, they don’t fumigate so prepare for mosquito bites

2.0/512 Mar 2018

Leina

Bonito apartamento, hacen falta blackout y el calentador no funcionó, poca disposición del personal y muchas restricciones. No volvería, hay mejores opciones.

1.0/529 Aug 2020

Verified traveler • Couple Trip

They wanted to charge for internet and electricity. Do not stay here.

1.0/57 Jun 2020

Verified traveler • Family Trip

First of all be prepared to pay cash. These are condos and 20 minutes from any beach. Beware the photo shows a beach and nothing tells you that it’s not on the beach. I didn’t look at the map as that’s the only indication that it’s not beach front. There was no restaurant on the property. There was no gas in our unit so we couldn’t cook as well as the lighter they gave us didn’t work so even if we had gas the stove wouldn’t light. No hot water for showers! The bed in the secondary bedroom was terrible. Very old spring style mattress, if you need a good mattress, this isn’t it! Oh I almost forgot, you need to pay I advance for electricity which was another $10. There was nothing to warrant a resort fee but they charge one. I would never stay here again or recommend this place to anyone!

1.0/528 May 2019

M Carmen • Trip with Friends

El anuncio es una estafa no está en la playa. Todavía me deben el dinero que deje en depósito para la reserva y hace más de 10 días q me lo debían haber resuelto. No anunciar este lugar como punta cana, es falso, no hay playa , están de obras todo el complejo desde las seis de la mañana no se podía dormir. Nos fuimos el primer día, es deprimente

1.0/521 Mar 2019

Aileen • Family Trip

Dejo este comentario porque no quiero que nadie viva la horrible experiencia que viví en mis vacaciones en este lugar. Seré directa no reserven aquí al precio que le da la app de Hotels no es el precio final. De $270 que decia terminamos pagando $600. Deben de añadirle $30 más por noche. La luz es aparte, estimen adicional $5.00 por dia de estancia. Adicional que los apartamentos no estan limpios, las camas incómodas y hay una invación de cucarachas. Tuvimos que comprar detergentes para limpiar todo. Fui con mi familia y le llamamos al apartamento "la casa de papel" Se nos desprendió de la pared un gavetero y a un gabinete se le cayo una puerta de la nada. Mi esposo tuvo que arreglar ambas cosas. Ya saben la perfecta excusa para retener el depósito que te cobran al reservar. Que de hecho nunca lo devolvieron. Les aseguro si se hospedan se van arrepentir una y mil veces. El administrador de este lugar pésimo y poco profesional. Suerte!

1.0/515 Mar 2019

Verified traveler

Hola todavía no nos devolvieron el depósito y no hay internet no agua y poca iluminación el complejo

1.0/525 Feb 2019

JJ • Couple Trip

Is the WORST property that I’ve been! Doesn’t have TV and there’s much more payments to do after the initial made, as example the electrical service. The worst of te worst, also they require a PayPal 100$ payment as a deposit fee that acoording they policies says 14 days to get back, and now they say my that will have my money back (100$) on 14 working days, is insane! I wouldn’t recommend to anyone or any tourist to go to this property, I’m a pilot and I’ve been in some places around the world but this one is THE WORST in my life!

1.0/54 Sep 2018

Verified traveler

Schwer zum finden. Preis-Leistung stimmt nicht. Konmunikation schlecht (für das Licht zahlt man 10$ extra, wurde nicht kommuniziert). Kein Pool View wie im Beschreib angegeben. Im Schlafzimmer stand einfach ein Grill.

1.0/54 Feb 2018

Paul

This is not a hotel. It’s someone’s apartment. After traveling 3hrs cross country my cellphone died and we called dozens of times from my girlfriends over the period of 2hrs. The property never answered the phone to provide directions. Not a single taxi or local knew the location. We eventually arrived late 20min 720pm and were greeted to the apartment. The apartment was nice. Our host then proceeded to ask for almost $200 USD. We were told there is a late fee of $50 but they wouldn’t explain why they didn’t take our calls asking for directions. We left the property as we didn’t have USD cash and the next day they charged my credit card almost the full $200 through a PayPal service of some sort. Completely unprofessional property. NOT A HOTEL.

Popular Facilities

Swimming Pool

tiket Green

Airport Transfer

Elevator

Children Facility

Meeting Facilities

Free Parking

No PCR Result Required

Kitchen

Connecting Room

Ironing

Living Room

Accessible Facilities

Smart TV

Balcony

Coffee Tea Maker

Washing Machine

Workspace

WiFi

Sports & Recreation

Picnic Area

Volleyball

Beach Shuttle (Surcharge)

Waterskiing

Kayak

Windsurfing

Hiking

Diving

Tennis

Outdoor Pool

Sailing

Surfing

Garden

Snorkeling

Outdoor Tennis Court

Basketball

Public Facilities

Accessible Parking

Elevator/Lift

Beach

Sun Loungers

Grocery Delivery

Parking (Free)

Hotel Services

Wedding Services

Live Entertainment

Multilingual Staff

Kids Facilities

Children Playground

Children's Pool

Other Facilities

Entertainment Area

Grocery/Convenience Store

Security

BBQ Facilities

Outdoor Fireplace

Food & Drinks

Beach Bar

Business Facilities

Meeting Rooms

Ballroom

Accesibility

Wheelchair Accessible

In-room Facilities

Patio or terrace

Outdoor Furniture

Hotel Policy

No PCR required

Smoke-free Property

Transportation

Airport Transfer (Surcharge)

Tours/Ticket Assistance

Shuttle Service

tiket Green

Location

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View on maps

Carretera 106, Punta Cana, La Altagracia, DO

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure

Check-in3:00 PM-7:00 PM

Check-out11:00 AM

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property charges consumption-based electricity fees.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. The host will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Quiet hours are enforced at the property from 7:00 PM to 9:00 AM. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

Pool access available from 9:00 AM to 8:00 PM.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
A car is recommended for transportation to and from this property.
The property is professionally cleaned.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

About Serena Village

Serena Village Location
With a stay at Serena Village in Punta Cana (Verón), you'll be a 3-minute drive from Bávaro City Center and 7 minutes from Downtown Punta Cana. This beach hotel is 6.6 mi (10.6 km) from Bavaro Beach and 8.1 mi (13 km) from Cabeza de Toro Beach.

Serena Village Facility and Service
Spend the day on the private beach or dip into one of the 11 outdoor pools. Additional features at this hotel include wedding services, tour/ticket assistance, and a picnic area. The shuttle (surcharge) will take you to the nearby beach or shopping center.

Serena Village Rooms
Make yourself at home in one of the 16 air-conditioned rooms featuring private pools and Smart televisions. Your room comes with a Tempur-Pedic bed. Rooms have private balconies. Kitchens are outfitted with full-sized refrigerators/freezers and ovens. Digital programming provides entertainment, and wired and wireless internet access is available for a surcharge.

Restaurant and Cafe
Grab a bite from the grocery/convenience store serving guests of Serena Village. Wrap up your day with a drink at the beach bar.

Room Type and Price

Mon, 26 Oct 2026 - Tue, 27 Oct 2026 (1 night)

1 Room, 1 Adult, 0 Children