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Others 1, Mermaid Suites at Sandcastles
Exterior & Views 2, Mermaid Suites at Sandcastles
Bedroom 3, Mermaid Suites at Sandcastles
Bathroom 4, Mermaid Suites at Sandcastles
Food & Drinks 5, Mermaid Suites at Sandcastles
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Apartment
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Mermaid Suites at Sandcastles

Saint Ann, Jamaica

Reviews

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1.0/5
TerribleFrom 1 reviews
1.0/515 Jan 2020
Matt • Couple Trip
I don’t really know where to begin but to say DON’T DO IT! First of all, there really is no “Mermaid Suites at Sandcastles” We asked a taxi where it is. They didn’t know and we were 1 block from the place. The name of the hotel is Sandcastles. The front desk at Sandcastles were confused when we asked about Mermaid suites. It’s a marketing ploy and it worked on us. (Fool me once...) Each “suite or room” is privately owned and managed by a management company NOT the front desk. I reserved an ocean view suite and apparently, they let the previous tenant stay an extra day so we ended up in an old dumpy dumpster view room. The sad part was that they had someone escort us to the “room” and never told us about the change hoping we would forget what we reserved. The “room” was falling apart in front of us and we had no choice but to stay the night and leave. Don’t let the pictures fool you, they were taken 40 years ago when the place was new. Told the front desk it wasn’t what we reserved and there was no other ocean view suites so they offered us a very small refund. I wouldn’t pay that for the room. The 4 people in the lobby with us were dealing with the same issue and there was NO communication. The only redeeming factor in it all was that Expedia gave us a coupon to cover the cost of the room. Terrible first day in Jamaica. DON’T DO IT!!

Location

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Main Street, Ocho Rios, JM
All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure
Check-in2:00 PM-8:30 PM
Check-out12:00 PM

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property is professionally cleaned

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions. Information provided by the property may be translated using automated translation tools.

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Want to check in early? Fill out the Special Requests form on the booking page.

More Policies
  • The property is professionally cleaned.

About Mermaid Suites at Sandcastles

Mermaid Suites at Sandcastles Location
With a stay at Mermaid Suites at Sandcastles in Ocho Rios, you'll be on the beach, within a 10-minute drive of Dunn's River Falls and Ocho Rios Clock Tower. This beach hotel is 0.3 mi (0.5 km) from Mahogany Beach and 0.6 mi (1 km) from Ocho Rios Craft Market.

Mermaid Suites at Sandcastles Facility and Service
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a hair salon. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Mermaid Suites at Sandcastles Rooms
Make yourself at home in one of the air-conditioned rooms featuring kitchens with refrigerators and ovens. Rooms have private balconies or patios. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Conveniences include safes and microwaves, and housekeeping is provided daily.

Restaurant and Cafe
At Mermaid Suites at Sandcastles, enjoy a satisfying meal at the restaurant. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.

Room Type and Price

Wed, 19 Aug 2026 - Thu, 20 Aug 2026 (1 night)
1 Room, 1 Adult, 0 Children