[Notice]
If guests check-in or payment is scheduled to occur after 08:00 PM (Korean time), please make sure to call the "Accommodation Contact Number" directly.
[Common Information]
ㅁ When making a reservation, it is essential to provide the correct phone number and email address.
This information allows the property to contact guests for property details and check-in instructions (both face-to-face and non-face-to-face). ㅁ If guests do not provide or enter incorrect contact information during the reservation, kindly forward the correct details along with a copy of the reservation confirmation or details to the property promptly.
ㅁ The property cannot be held responsible for any issues arising from the absence or inaccuracy of contact information.
ㅁ For check-ins after 08:00 PM (Korean time) on the arrival day, it is necessary to contact the property in advance to arrange the check-in time and procedure.
ㅁ Each property has varying options, statuses, and charges for services, facilities, and payment methods. Therefore, please confirm directly with the property before check-in.
ㅁ Usage of additional services, facilities, or other options may be subject to restrictions based on weather or property conditions on the day of use. Refunds for property costs due to such limitations are not possible.
[Suite Building - Finnish Sauna & Open-Air Bath]
• Available only in the suite building.
• Usage fees: Sauna (KRW 40,000), Open-Air Bath (KRW 40,000).
[Standard Building - Open-Air Bath]
• An additional fee of KRW 20,000 applies.
[Reservation Information]
• Reservations for 2 or more nights are required during Lunar New Year, Chuseok, weekends, and the day before public holidays. Please note that even if the reservation is confirmed via the system, it may inevitably be canceled. We ask for your understanding.
• Please check the cancellation policy before making a reservation.
[Additional Charges for Extra Guests]
• Fee for extra guests exceeding the standard occupancy: KRW 25,000 per person (prepayment required).
• Additional charges will apply for extra guests exceeding the standard occupancy. Any unpaid extra guest fees must be paid on-site.
• If the number of guests exceeds the standard capacity, please contact the property in advance by phone.
• Please note that exceeding the maximum occupancy for each room (including infants) is strictly prohibited, and only the reserved number of guests will be allowed to check in.
[Check-In and Check-Out Information]
• Check-in: 4:00 PM / Check-out: 11:00 AM
• Please notify us via text message when you check out.
• From 11:00 AM to 4:00 PM, the property will be cleaned. To ensure smooth operations, please adhere to the designated times.
ㅁ Regardless of age, all children and infants are considered adults concerning room occupancy. Exceeding the maximum guest limit may result in additional fees or entry denial, even for reservations made through Agoda.
ㅁ Special requests are subject to variability based on individual property policies and circumstances.
ㅁ Smoking is prohibited within the property premises. Guests will be held responsible for any costs, damages, or liabilities resulting from smoking.
ㅁ For smooth operation and comfortable use of the accommodation, we highly recommend familiarizing the terms and conditions stated at the time of reservation confirmation.
ㅁ For any further inquiries or information, communicate directly with the property for accurate and prompt assistance.
ㅁ Note that contacting the property through the 'Contact the property' feature within the Agoda website or app is not available. Reach out to the property or Agoda's customer service center for assistance.
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