Masteri Thao Dien Apartments

1. Check in-Check out:

*** Please submit passport/ Vietnam ID for compulsory temporary residence registration.

- Standard check-in: after 2pm
- Standard check-out: before 12pm
- For different check-in and check-out time, please contact us!
- On checking out, please put the card (and key) back to the mail box at the lobby (mail box unit code is the same as the apartment unit code).

2. House keeping
- We offer free cleaning once time per week including cleaning, towel change, bedsheet change for each stay of more than 10 nights.
- More frequent cleaning time can be offered with additional charge.

3. Parking
- Bikes/ motorbikes: please use inhouse parking garage on basement of each tower.
- Cars: please use near-by parking garages (close to T4 or T1) since in-house garage is always out of slot.
- Parking is chargeable and not covered under your rental payment.
- We will assist registration process for bike/motorbike if you need monthly parking.

4. Swimming pool and gym:

*** Pool, Gym, Kid playground:
+ Stay < 1 week: 1 session/stay, max 2 hours, 8 AM – 7 PM
+ Stay > 1 week: 2 sessions/week, max 2 hours, 8 AM – 7 PM
+ Stay > 1 month: Unlimited (FaceID), 6 AM – 9 PM

*** Please provide photo of your Passport or Vietnam identity card (2 faces) 2 days before check-in to register.

- Location: On floor floor 3 for tower T1. Please bring access card to enter that floor.

5. Electricity
- Turn on: When you go into the apartment, please find the main circuit board (in the apartment, close to the entry door), then turn on all the circuits.
- Turn off: when you go out of the apartment, please turn off all the circuits.

6. Heated water
- Turn on: please find the water heater switch on the inside wall of the bathroom and switch it on (red light). Water will be warm in next 5-10 minutes.
- Turn off: please switch off the water heater after use.

7. Induction stove
- Both the start icon and lock icon need to be turned on before use.

8. Intercom system
- This system is to request or allow entrance to the apartment floor without access card.
- To request: input 4 digits of apartment unit to intercom system at lobby then click “call”.
- To allow: click key icon on intercom system screen in the apartment.

9. Apartment using rules:
Please read carefully and comply to following Apartment Using Rules:
-QUIET TIME is 10pm to 7am. Please absolutely DO NOT make noise, DO NOT hold party pr event during that time period.
-NO ILLEGAL SUBSTANCES: DO NOT use drug, funky ball or any other prohibited substances in the apartment.
-NO SMOKING: Please DO NOT smoke inside the apartment. Smoking is allowed in balcony area only.
-NO DURIAN: Please DO NOT bring durian to the apartment.
-NO PET is allowed in the apartment.
-NO DAMAGE & LOSS: Please prevent any damage or loss to our apartment equipment and furniture.
*** Violation to any of the above housing rules will incur your penalty cost of 100 USD per time***