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Hotel>Queensland>Thuringowa - Pt A Bal>Upper Ross Hotel
Exterior & Views, Upper Ross Hotel, Thuringowa - Pt A Bal
Bedroom 2, Upper Ross Hotel, Thuringowa - Pt A Bal
Bathroom 3, Upper Ross Hotel, Thuringowa - Pt A Bal
Food & Drinks 4, Upper Ross Hotel, Thuringowa - Pt A Bal
Food & Drinks 5, Upper Ross Hotel, Thuringowa - Pt A Bal
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General Info
Reviews
Location
Accommodation Rules
About
Hotel

Upper Ross Hotel

Thuringowa - Pt A Bal, Queensland

Reviews

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3.6/5
GoodFrom 22 reviews
5.0/518 Dec 2025
Lisa
Clean rooms and facilities and a comfortable bed. No real complaints.
5.0/517 Jul 2025
Craig
Great large bed
5.0/52 Apr 2025
James • Family Trip
Great customer service
5.0/517 Dec 2024
Lee
Awesome service five star Thanks!
5.0/518 Aug 2023
Alberta • Family Trip
It was like a home away from home I enjoyed it. The accommodation was comfortable. I would have liked single beds.
5.0/511 Jul 2022
Steven • Couple Trip
The hotel was a great place to stay close to public transport minutes away from shops
4.0/528 Mar 2024
Kelvin • Couple Trip
Clean and tidy
4.0/513 Jan 2024
Hayden
Staff were good and very helpful and room was modern and clean.
4.0/54 Oct 2023
Daryl • Solo Trip
The rooms were very nice, modern and well equipped. The location of the property however was not in a very nice area of Townsville.
4.0/517 Sep 2023
Tracy
The Manager looked after us very well. Thank you for ensuring a comfortable stay.
4.0/514 May 2019
Geoff • Solo Trip
When we got there the staff didn't know anything about it being booked through Wotif. We only stayed one night instead of 2 because the job was finished early, We paid for the one night but had to pay 100 dollars deposit for the key and they said it would be back in our account in 4 days. Its now been seven days and nothing. To top it of Wotif billed out account for 2 days after we got back so basically we have been ripped of. Will deal direct from now with Motels
4.0/57 Nov 2017
EVELYN • Family Trip
The motel was closeby wheremy friends partyis being held.
3.0/530 Jan 2023
BETTY • Family Trip
It was nice and clean but for old people it having to walk to toilet and to fill the jug had to go bathroom Had GREAT Meals and nice staff
3.0/51 Aug 2019
Verified traveler • Solo Trip
One of the reasons that I choose this hotel was for the continental breakfast, but they gave me nothing. Also, the kettle was dirty with mould, so I couldn’t even drink a coffee.
3.0/510 Aug 2018
Damian
Was handy to the Cowboys Stadium and booking in at the gaming room wasn't too inconvenient. Biggest issue was wanting the $100 security deposit in cash and not being able to get it back until 10am when the hotel opened. Not one for the early starter or the card user. Communal Bathroom was as expected for a Hotel.
2.0/514 Jun 2025
Anne
I only stayed for one night
1.0/52 Jun 2025
Charmaine • Couple Trip
I liked how they gave out the breakfast packs but didnt.like the shared bathroom amd toilets and there were smell of drugs through the hallway
1.0/530 May 2024
Trent • Solo Trip
Keys stuck in doors
1.0/514 May 2023
Jesse • Couple Trip
Have stayed before. Booked the room got turned away this time for being local. In a town ravaged by drugs FROM OUTSUDE OF TOWN, you dont look after your. Kindly, shut down.
1.0/53 Jul 2017
Tiny
Poor. $100 deposit for the key (cash or charged to your credit card, supposedly refunded on checkout). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from a communal shower. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key deposit tirned out to be just the saga that was accepted. You either need to stay until 10am to check out and get it done then. If you have to leave b4 10 you're at their mercy as to when/if they process the refund. I had to call and prompt them only to be told it will take 5-7 days gor me to see the money. Expedia should not be supporting this hotel. Bad practices are being imposed on Expedia customers.

Popular Facilities

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WiFi
Parking
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Children Facility
Children Facility
Free Parking
Free Parking

Sports & Recreation

2
Pool Table
Billiards

Public Facilities

1
Parking (Free)

Hotel Services

1
Laundry Service/Dry Cleaning

Info

1
No Elevators

Hotel Policy

1
Smoke-free Property

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1
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Connectivity

1
Free WiFi

Location

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maps
1209 Riverway Drive, Rasmussen, Queensland, AU
All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure
Check-in2:00 PM-10:00 PM
Check-out10:00

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival. Information provided by the property may be translated using automated translation tools.

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Want to check in early? Fill out the Special Requests form on the booking page.

More Policies
  • This property caters to LGBTQ+ guests.
  • Children 18 years old and younger are not permitted at this property.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

About Upper Ross Hotel

Upper Ross Hotel Location
With a stay at Upper Ross Hotel in Townsville (Rasmussen), you'll be within a 5-minute drive of Townsville Barra Fishing & Cable Ski Park and Riverway Lagoon. This hotel is 3 mi (4.8 km) from Martial Art Academy and 3.1 mi (5 km) from Tony Ireland Stadium.

Upper Ross Hotel Rooms
Make yourself at home in one of the 11 air-conditioned rooms featuring refrigerators. Bathrooms with showers are provided. Conveniences include desks and coffee/tea makers, and housekeeping is provided weekly.

Restaurant and Cafe
Enjoy a satisfying meal at Upper Ross Bistro serving guests of Upper Ross Hotel. Quench your thirst with your favorite drink at the bar/lounge.

Room Type and Price

Fri, 17 Jul 2026 - Sat, 18 Jul 2026 (1 night)
1 Room, 1 Adult, 0 Children