Hotel>Sololá>Santiago Atitlán>Hotel Palmera Dorada

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Hotel Palmera Dorada

Santiago Atitlán, Sololá

The Fun Awaits

Perfect for nature loversOnly 4.7 km to San Pedro Volcano

Reviews

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3.9/5

GoodFrom 19 reviews

5.0/56 Jan 2026

Francesco • Family Trip

Bellissimo hotel ho preso la camera da 4 Servizi top - vista stupenda Colazione alla carta bel ristorante Piscina bella (acqua fredda se vai di inverno) Usata anche palestra c’è tutto Hotel più bello di Santiago (non per tutte le tasche)

5.0/52 Jan 2026

Marvin E

La ja

5.0/510 Jun 2024

Leticia Sofia • Family Trip

I strongly recommend this hotel to all tourists who want to have a great time in the area

5.0/526 Mar 2024

Felipe D • Family Trip

Nice place to relax, close to the Lake

5.0/527 Dec 2023

Keith • Couple Trip

Wonderful world class hotel in Santiago so good. We loved the pool. The bed was great and firm and plush.

5.0/526 Dec 2023

Erik • Family Trip

Palmera Dorada Hotel was great. Very clean place and staff is very helpful. The food was phenomenal. I had dinner twice there and the food was like eating at a five star restaurant, It was surprisingly good. The hotel is a 10 min walk to the boats that take you across the lake for town hopping. Lots and lots of places to eat, located in the Heart of Santiago, Atitlan. I would definitely make reservations here again in the future. For travelers with rental vehicles, I would say be weary of tight spaces. I had a small car so I had no issues weaving in and out of the streets. Big SUV's and trucks will probably have a harder time getting around. There is plenty to see and plenty to do if you decide not to cross the lake. A few blocks from the hotel is a market that offers everything you want at very affordable rates as well as plenty of small food stands that offer the best of Guatemalan street foods. I was very happy with my stay and couldn't have picked a better place.

5.0/53 Jul 2023

Mishell • Family Trip

Excelente hotel la piscina una belleza

5.0/510 Apr 2023

Carmen • Trip with Friends

It was an amazing stay! The staff was excellent and extremely accommodating. The location was super centric and also the cleanness was super good. 100% recommended.

5.0/57 Apr 2023

Frank • Family Trip

Todo muy hermoso

5.0/52 Apr 2023

Daphne A • Family Trip

Very clean, excellent staff,, beautiful views

5.0/513 Apr 2022

Oscar • Family Trip

Muy bonitas instalaciones, muy buenos precios y calidad de la comida. El acceso es complicado, uno se pierde fácilmente en calles donde es complicado transitar en carro.

4.0/51 Dec 2024

Max

The hotel was nice but the food wasn’t

4.0/512 Nov 2023

Gabriel • Family Trip

La llegada hasta el hotel en carro por el tipo de calles del pueblo es un tanto complicada y al llegar siendo la 1 PM salió una señorita que nos indicó que el check in era hasta las 3 PM, y en la confusión de este mensaje nos dió a entender que no podíamos ingresar a las instalaciones antes de esa hora. Finalmente nos abrió el portón para ingresar al parqueo y realmente nos sorprendieron las instalaciones. En general todo estuvo de maravilla, pero las camas dobles no son tamaño Queen, pero muy cómodas eso sí.

3.0/520 Apr 2023

Nilsson • Family Trip

El acceso es muy complicado no nos dejaron usar la piscina

3.0/516 Apr 2022

Yunuen • Family Trip

Me asignaron una hab. En piso 2 junto al bar (el bar está en el pasillo sin paredes que aislen), justo saliendo de mi habitación a escasos 10 pasos. Tenía que lavantarne 4:30 am y el bar dejó de hacee ruido poco después de las 23:00, me ofrecieron cambiarme de hab. Pero cuando llamé en repetidas ocasiones nadie respondió el teléfono. De hecho para reportar el ruido tuve que llamar de mi celular al conmutador del hotel, por que de la hab. No me tomaban la llamada. Lo ilógico es que habiendo habitaciones libres asignen lss que ya sabeb serán ruidosas. En definitiva no rgresaría, es nuevo el hotel pero mal diseñado, JAMÁS asignas el bar al lado de las habitaciones.

2.0/530 Dec 2025

AASHTHA

The room and staff was great, location was not ideal

1.0/51 Jan 2026

Supriya • Family Trip

We are not happy with the customer service. Hotel is in Santiago which is not a touristy town and does not have any water ferry to get to after 4:30 in the afternoon. We felt the town was not very safe and tourist friendly. We spoke to them about checking out after first night. Initially they agreed and still ended up charging for 2 nights. It was extremely frustrating working with them. They charged us in cash and then twice on card just for one night. After we disputed they returned us the cash but only after we got an alert from our bank that they charged our card multiple times. Hotel inside is okay once you get in there. However location, customer service and communication is seriously lacking. Pictures don’t do justice and the hotel is not what it looks like in the pictures.

1.0/529 Dec 2025

Ricardo • Family Trip

I have never felt more unsafe or disrespected in my life. While the Hotel Palmera Dorada itself is decent on the inside with nice rooms, everything else about this stay was a nightmare. The Location: The hotel is situated in what feels like the most dangerous neighborhood in Santiago Atitlán. It is surrounded by pitch-black alleys with zero lighting and is constantly teeming with drunks and suspicious individuals. We felt like targets every time we stepped foot outside the gate. If you value your safety, do not stay here. The Checkout (The Breaking Point): Despite having fully prepaid my stay through Expedia, the checkout experience was traumatizing. An armed guard physically blocked us from leaving the premises. They refused to let us exit until they had "inspected" the rooms, treating us like common thieves or criminals. I have traveled all over the world and have never been subjected to such a humiliating and hostile protocol. Being held against my will by an armed individual over a pre-paid room is completely unacceptable. Message to Expedia & Management: I am expecting a formal response from Expedia immediately. This was not just bad service; this was unlawful restraint. I am currently in the process of escalating this claim with a lawyer to address the actions of the staff and the lack of safety at this location. STAY AWAY.

1.0/510 Mar 2024

Evelyn • Family Trip

the hotel is very expensive but it don’t has really good infraestructure, food is really bad, hotel is dark and sad. We were noked for 2 nights but we decided to leave the first night. They dind’t want to mede a refund.

Location

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4ta Avenida Zona 2, 8199, Santiago Atitlán, Sololá, GT

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure

Check-in3:00 PM-anytime

Check-out12:00 PM

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can access their rooms with a mobile device.

About Hotel Palmera Dorada

Hotel Palmera Dorada Location
With a stay at Hotel Palmera Dorada, you'll be centrally located in Santiago Atitlán, steps from Lake Atitlán and 8 minutes by foot from St. James the Apostle Church. This hotel is 0.4 mi (0.7 km) from Cojolya Museum and 0.7 mi (1.2 km) from Santiago Atitlán.

Hotel Palmera Dorada Facility and Service
Head down to the water and enjoy a day at the private beach, or take advantage of other recreational amenities, which include an outdoor pool.

Hotel Palmera Dorada Rooms
Make yourself at home in one of the 53 guestrooms. Cable television is provided for your entertainment. Bathrooms feature showers with rainfall showerheads. Conveniences include phones, as well as safes and complimentary bottled water.

Restaurant and Cafe
Enjoy American cuisine at Mana Hotel Restaurante, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.

Room Type and Price

Tue, 25 Aug 2026 - Wed, 26 Aug 2026 (1 night)

1 Room, 1 Adult, 0 Children