The Hosteller Mussoorie By The Streamside, Kempty

100% prepayment is mandatory at our hostels on or prior to check-in to ensure guaranteed booking.
Add your GSTIN via the Hosteller web app Profile → GST Details before or during your stay to receive a GST invoice on checkout (applicable to dorm and private room bookings only). Blacklisted guests will not be allowed to check in or stay at the hostels, even if they arrive as part of a group. No refund will be provided in such cases. Guests must verify their Aadhaar via DigiLocker. Those without a DigiLocker account must create one to complete verification. Early check-in and late check-out are subject to availability and will incur additional charges.
Consumption of alcohol & drugs is strictly prohibited at our hostels. In case anyone is found indulging in such activities, anywhere inside the hostel premises, we shall be liable to take strict actions ultimately leading to asking you to vacate the premises immediately and permanently blacklisted. The guest shall also be deemed unfit to continue any further at any of our hostels in case of non-adherence of general policies, misbehavior (physical/mental/verbal or in any kind) with other guests or hostel management, theft, vandalism, trespassing, non-payment/delay in payment of dues, other guest inconveniences or any such unwarranted actions. In all such cases, the guest shall be asked to vacate the premises immediately without any refunds.
Early check-in or late check-out is subject to availability and at the discretion of the management and may attract additional charges
Guests with local IDs are allowed.
In case anyone is traveling in a group of 2+ more people, we do not guarantee the accommodation arrangement for all the guests in the same dorm room. Allocation of rooms happens in an automated manner subject to availability at the time, varied floor arrangements, etc. Right to admission is reserved.
In case the guest wants to meet the visitor, they can do so in our waiting area or common spaces. Note, visitors are not allowed inside any of the rooms, at any time. Visitor timings: : 9 AM to 9 PM.
In case you are arriving earlier than the check-in time, you can hang out in the common area/cafe until the check-in time. However, in case you are arriving as early as 7 AM, it is highly recommended to book a dormitory bed or a private room for the previous night as well.
Only female guests are permitted to check into the female dorm. If a male guest books this room type, check-in will be denied as per policy. No refund will be issued if the booking falls outside the cancellation policy period.
Outside food is strictly prohibited inside the hostel.
Parking is available but subject to availability (limited to 5 car spaces).
Possession, consumption, or distribution of illegal drugs and narcotic substances is prohibited. Alcohol consumption is not permitted. Smoking is allowed only in designated smoking areas within the premises. A penalty of INR 2,000 per incident may apply for violations. Repeated violations, misconduct, or non-compliance may result in immediate termination of stay without refund.
Silent hours: 10 PM - 8 AM
Smoking is strictly permitted only in the dedicated smoking zones within the premises.
Specific policies may apply to different hostels under the brand at specific times of the year and the same shall be communicated at the time of check-in.
The Gharat Cafe (not operated by The Hosteller) serves vegetarian as well as non-vegetarian options. To maintain the backpacking culture and community spirit we promote self service in all our cafes. Cafe timings may vary.
The Hosteller also believes and promotes lean hospitality, essentially meaning that we are believers of self-service, no porter/valet/etc, and are a no frills hospitality company. This is ingrained in our operating model in order to provide excellent services to our guests while keeping the accommodation costs as affordable as possible. We have also adopted a pay-as-you-go model for certain amenities such as locks, toiletries and towels on a chargeable, pay-as-you-use basis, which is communicated transparently to guests.
The Hosteller is a chain of backpacker hostels and is well suited for young backpacking travellers. In line with our brand positioning and community-living model, we do not recommend families and do not permit guests below the age of 18 years. Admission of minors, including infants and children under 18 years of age, is not allowed even when accompanied by legal guardians.
The Hosteller Mussoorie By the Streamside is not pet friendly.
The Hosteller shall not be held responsible for guest’s loss of personal belongings and it shall be the responsibility of the guests to keep their valuables safe and secure
We do not have any contact numbers (hostel level). Guests can reach out to us via WhatsApp messages/call on +91 9810187717.
Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.