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Exterior & Views 1, Grand Sapphire, Almaty

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General Info

Reviews

Location

Accommodation Rules

About

Hotel

Grand Sapphire

Almaty, Almaty

The Fun Awaits

Comfy place to relax and rechargePamper yourself with a hair salon.

Nice location! Near public transportOnly 3.4 km to Almaty Station

Suitable for your business tripStay productive with business facilities.

Reviews

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4.1/5

GoodFrom 18 reviews

5.0/59 Sep 2025

Jeremi Jason • Solo Trip

The room smells clean. Provided toiletries.

5.0/519 Mar 2019

Verified traveler • Solo Trip

Friendly staff, spoke English. Clean tidy room, lots of extras like tooth kit etc. Great value.

5.0/55 Dec 2018

荷物預かりなど対応が親切だった。

5.0/59 Feb 2018

Verified traveler • Family Trip

Excellent hotel, friendly staff and in a very beautiful area. I would mst definitely come here again

5.0/56 Nov 2017

Verified traveler • Family Trip

Hotel meraviglioso

4.6/520 Oct 2022

The hotel next to the hotel has a wonderful Afghan restaurant with very friendly staff and delicious food. You can enter the restaurant and the hotel too. Cons The room is very cold. The room has an electrical radiator but it is cold anyway. The room's door was broken and wasn't properly repaired. The shower cabin door couldn't open from inside.

4.4/55 Apr 2023

The location of this place is in the middle of Alma, so easy to get to all the attractions within walking distance. The price was cheaper than they gave us during application.

4.4/527 Feb 2023

This hotel is comfortable in a great central position to walk to the main sights and great restaurants. The hotel team was very helpful in booking taxis from the airport and also up to the ski resort via email in advance. Great stay!.

4.4/513 Sep 2022

This is a great choice if you want to spend a few days in Alma. This place is in an excellent location because walking will take you to all the highlights of the city. The hotel is great. Comfortable and clean rooms, good free WiFi and breakfast. The reception was excellent. Really great choice.

4.0/521 Jan 2021

Verified traveler

Clean, kind reception

4.0/528 Jul 2019

Antti • Couple Trip

Very beautiful breakfast room. Very friendly staff. The room is a bit too small so you easily hurt yourself to hard corners of the bed.

4.0/530 May 2019

Bolat • Family Trip

Отличное местоположение рядом с основными достопримечательностями - это основное достоинство отеля. Категорически не понравились завтраки и в целом обслуживающий персонал. Обслуживание в отеле долгое и равнодушное. Яичницу на завтрака умудряются принести холодной, хотя в зале было занято всего 2 столика. Фруктовая тарелка - это маленькая чашка с несколькими кусочками фруктов. А тарелка с выпечкой всего лишь одинокой заветренное пирожное

4.0/52 Aug 2018

David

Every hotel in Central Asia I have stayed in had some kind of plumbing issue. This one was the hot water, you had to turn the shower and tap to full hot for about 10 minutes for it to get warm enough to shower. A word to the desk and it improved but still a big lag while it warms up. Restaurant I only had the breakfast. Presentation was 100% we are still working on the serving temperature.

4.0/529 Jul 2018

Tatyana

Очень понравился гостеприимный край и поэтому пребывание в отеле оставило самые приятные впечатления Расположение не совсем близко к основным достопримечательностями но через день к этому привыкаешь а в остальном-скорее порекомендую этот отель для пребывания чем нет

3.0/53 Jul 2023

Verified traveler • Couple Trip

We weren't very pleased with this place. For starters, we found out upon arrival that we had to pay 6000 tenge for two people/two nights. Below is the only mention of potential fees: "Hotel fees The price DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges and surcharges upon check-out." The staff claimed this was a newly imposed tax from Feb 2023. Well, I booked the hotel in June of 2023 and was not informed of this fee. It was also necessary to pay in cash. I've never had such a large charge not disclosed on Hotels.com. Aside from that, the breakfast had some issues (no toaster? terrible coffee, not ready on time) And the room was quite shabby and stinky. One positive was the staff was helpful with luggage storage both pre and post-checkout

3.0/57 Jan 2020

Jan Mikael • Trip with Friends

Tyvärr väcktes jag 06:30 varje morgon när busstrafiken kom igång. Hade rummet varit tystare hade det varit perfekt. Det finns antagligen tystare rum. Polaren sov som en stock.

3.0/59 Dec 2017

Martin

My stay was ok in this hotel. Nothing special there. Room and especially the bathroom was very small. No proper desk to sit. No English channels on TV. The use of the sauna was at extra charge which I didn't expect. For the breakfast I had to go to an outside restaurant since the hotel restaurant was under refurbishment. Location is very good.

2.0/517 Feb 2020

Elena • Solo Trip

In general, it's a very good hotel. However, there is one serious downside. During all my stay my room was filled with cigarette smoke. When I complained to the receptionist, they were apologetic, but said that they have one person staying who keeps smoking despite all warnings, and there is nothing they can do about him. Air conditioning system spread the smoke to all rooms of that floor. They offered to move me to another floor, but it was too much of a hassle for me to move my belongings. It surprised me that the person who was clearly violating the hotel's rules and was warned many times was not evicted, even though all guests of that floor suffered because of him. I think this hotel should enforce its rules more strictly.

Popular Facilities

Parking

tiket Green

Spa

Airport Transfer

24-hour Front Desk

Elevator

Children Facility

Luggage Storage

Accessible Facilities

Sports & Recreation

Turkish Bath/Hammam

Public Facilities

Elevator/Lift

On-street Parking

ATM/Banking

Hotel Services

Luggage Storage

Newspaper Stand

24-hour Front Desk

Porter/Bellhop

Laundry Service/Dry Cleaning

Hotel Safe

Multilingual Staff

Concierge Services

Health & Beauty

Spa

Hair Salon

Steam Room

Business Facilities

Business Center

Accesibility

Wheelchair Accessible

Hotel Policy

Smoke-free Property

Transportation

Bicycle Rental

Airport Transfer (Surcharge)

Tours/Ticket Assistance

Shuttle Service

tiket Green

Location

See maps

Dostyk avenue, 32, 32, Almaty, AMY, KZ

Nearby Destinations

All distances are measured in straight lines. The actual travel distance may be different.

Accommodation Rules

Check-in Procedure

Check-in2:00 PM-midnight

Check-out12:00

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Want to check in early? Fill out the Special Requests form on the booking page.

More Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

About Grand Sapphire

Grand Sapphire Location
Located in Almaty (Medeu District), Grand Sapphire is within a 5-minute drive of Zenkov Cathedral and Almaty Zoo. This luxury hotel is 1.4 mi (2.2 km) from Almaty Opera House and 1.7 mi (2.8 km) from National Museum of Kazakhstan.

Grand Sapphire Facility and Service
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a steam room and bicycles to rent. Additional amenities at this hotel include concierge services and a hair salon.

Grand Sapphire Rooms
Make yourself at home in one of the 50 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and electric kettles, as well as phones with free local calls.

Restaurant and Cafe
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.

Room Type and Price

Wed, 05 Aug 2026 - Thu, 06 Aug 2026 (1 night)

1 Room, 1 Adult, 0 Children